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“Price dilemma for sausage and chips!”
Review of Bayview Hotel

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Bayview Hotel
Ranked #1 of 1 Hotels in Portballintrae
Certificate of Excellence
Reviewed February 15, 2013

Since when did a surcharge become a major talking point at a meal for seven in the Bayview Hotel?
That was the question posed after my wife and I along with five other family members found ourselves in during a farewell dinner for one of our party members earlier this month.
One of the diners has dietary issues and asked if the hotel could provide sausages and chips - not on the menu.
The waitress willingly obliged but when the bill arrived, there was a surcharge of £3.50p. making it £8.50p. in total. Apparently, the meal was classified as a child's option hence the increase. This was strange since we hadn't mentioned or sought a kiddies' menu - we simply asked for sausage and chips - nothing more nothing less.
We chose the Bayview for its comfort and what we thought would be good food.
While the staff were friendly and accommodating, the food was very average and a bottle of wine which was assigned to one of the special offers, was not produced until everyone had finished their food. Disappointing to say the least.
None of the party made any issues from the shortcomings and we simply paid up and left.
I cannot say any of us will be back for while decor and comfort may be admirable qualities, in the end it's the quality and general standard of food that counts most and the Bayview came up short in this respect.
Nevertheless, the hotel appeared to be doing brisk business on the night and I hope that continues. However, I would be very reluctant to recommend it to anyone - there are plenty of other eating establishments in the area to choose from.

  • Stayed: February 2013, traveled with family
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3  Thank Lyle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trevorkane01, Owner at Bayview Hotel, responded to this reviewResponded February 16, 2013

Dear. Lyle M, Thank you for taking time to compose a review on TA about your experience at Bayview Hotel, sadly it appears that there was a "dilemma" about the extra charge for an adult portion of sausage with chips total, £8.50.
I can only sincerely apologise to you on TA at this stage for any misunderstanding and the manner by which a member of staff explained how the price for the meal was applied.
Kind Regards,
Trevor Kane, Proprietor

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531 - 537 of 732 reviews

Reviewed February 14, 2013

Absolutly cannot critque this amazing hotel. We got the superior room, one of the 3 at the front and it was scenically beautiful. Staff couldnt have done more to help. Dinner and breakfast was excellent and would reccommend this hotel to any family, couple or group.

Overall, fantastic and beautiful.

  • Stayed: February 2013
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Thank Melissamartine7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trevorkane01, Owner at Bayview Hotel, responded to this reviewResponded February 14, 2013

Dear Melissa, WoW, it was so kind of you to take time and compose such a wonderful review on TA about your experience at Bayview, we are all delighted that you enjoyed the scenic views from the room and your meals.
Looking forward to welcoming you and your friends again sometime soon, meanwhile have many more fantastic breaks,
Kind Regards and many thanks,
Trevor and the Team @ Bayview.

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Reviewed February 4, 2013

we booked this hotel through trip advisor and booking.com it was a good price at £79 (€100). we arrived in the evening, the room was very cold and after a four hour trip this was a bit disappointing, when the heat was turned on (around 6.30p.m.)it was better. Understanding that there is a very cold north wind constantly barraging the hotel, we guessed the insulation wasnt up to scratch as the heat just disappeared when the radiators were turned off, this could have been rectified with a simple adjustable thermostat on the wall to keep the room at a constant temperature, as in most other hotels.we went downstairs for dinner at 8 and when we came back to the room the heat was off and the room was cold again.adn it was very cold throughtout the night. The receptionist though professional could have been more welcoming. i.e. a. smile says a thousand words. The food was nice but nothing amazing, not much of a vegetarian option. Parking was very tight in the car park so a lot of people chose to park on the street, id hate to see it in the busy season. Apart from that everything else was fine a nice hotel close to the main attractions in Antim.

Room Tip: third floor has lovely views
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  • Stayed: February 2013, traveled as a couple
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3  Thank MW W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trevorkane01, Owner at Bayview Hotel, responded to this reviewResponded February 6, 2013

Dear Maria B, thank you so much for taking time to compose and post a review on TA about your experience at Bayview, your comments are much appreciated and have been taken on board by all of us.
Our Head Chef is certainly keen to increase the number of Vegetarian dishes available and has put forward suggestions to be included in our new Spring Time Menus.
Many thanks for your suggestions and kind remarks, we look forward to welcoming you back again some time soon,
Kind Regards,
Trevor and the Team @ Bayview Hotel Portballintrae.

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Reviewed February 3, 2013 via mobile

Should have known not to book here after reading the reviews on TA and after reading the poor responses of the "management". I booked it for my wife as a present, wish id of spent my money else were. The hotel is nice enough beds are awful! Most of the staff are nice but the food! Food is a disgrace really it's stinking! Would never return an have told everyone of my experience and advised them not to bother wasting there time or money!

  • Stayed: January 2013
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5  Thank Itnof27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trevorkane01, Owner at Bayview Hotel, responded to this reviewResponded February 6, 2013

This review is totally false and malicious.

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Reviewed January 29, 2013

A very professionally run hotel opposite the harbour and on the seafront of Portballintrae with a real fire, numerous signed golfing photos on the walls (by three world class players from this small country!), polite service and a restaurant with panoramic views including Isle of Islay on a good day. Giants Causeway is 45 mins by foot, The Royal Portrush golf couse is 5 minutes drive, there's an excellent 9 hole course at Bushfoot (10 mins walk from hotel), and within 30 mins drive you have the outstanding Portstewart, Castlerock and Ballycastle courses. Some of the rooms have seaviews.

Room Tip: ask for a seaview
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  • Stayed: January 2013, traveled with friends
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Thank Danny S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trevorkane01, Owner at Bayview Hotel, responded to this reviewResponded February 6, 2013

Dear DannyS, thank you so much for taking time to compose and post such a positive review on TA about your experience at Bayview. We are all delighted that you enjoyed your experience and all of the wonderful attractions on the North Antrim coast.
We look forward to welcoming you back again some time soon,
Kind Regards,
Trevor and the Team at Bayview Hotel Portballintrae.

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Reviewed January 24, 2013

I stayed at the Bayview for a winter weekend break, Trevor and the staff were incredibly accommodating and made the place feel like a second home.

I would highly recommend the Bayview to anyone looking for a base to explore the north coast of Antrim. The service, the food and the views are second to none and the staff are more than happy to recommend places to go and things to see.

For a smalI hotel the experience and range of services provided was excellent and I will definitely return at the earliest opportunity!

  • Stayed: November 2012, traveled with friends
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1  Thank Pinguzulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trevorkane01, Owner at Bayview Hotel, responded to this reviewResponded February 6, 2013

Dear Guest, WoW, thank you so much for taking time to compose such a wonderful review on TA about your experience at Bayview, the staff are delighted that you thoroughly enjoyed your stay, meals and the many places to explore on the North Coast.
We look forward to welcoming you and your friends again some time soon,
Kind Regards,
Trevor and the Team at Bayview.

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Reviewed January 22, 2013

Really great for a Winter break. Great service good food and great service. Excellent price 71 pounds for two nights B&B for two. Sunday and Monday. The double bed was a bit lumpy in room 109 but the single bed was fine. Full Irish breakfast is mor than you can eat two days running so I chose the scrambled egg and smoked salmon for the second day. It was just great.

Room Tip: Double bed was a bit lumpy but single was good.
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  • Stayed: January 2013, traveled as a couple
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Thank npjrogers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
trevorkane01, Owner at Bayview Hotel, responded to this reviewResponded February 6, 2013

Dear Guest, thank you so much for your kind comments on TA. We are truly grateful and pleased that you enjoyed your stay and your meals at Bayview. We look forward to welcoming your back again sometime soon,
Kind Regards,
Trevor and the Team @ Bayview Hotel Portballintrae

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bayview Hotel

Address: 2 Bayhead Road, Portballintrae, Bushmills BT57 8RZ, Northern Ireland
Location: United Kingdom > Northern Ireland > County Antrim > Bushmills > Portballintrae
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Portballintrae
Price Range: $141 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bayview Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Overlooking the Atlantic Ocean, Bayview is situated in the heart of the picturesque harbour-village of Portballintrae, one mile (1.6 km) from Bushmills and the Giants Causeway on the North Antrim Coast. Bayview has won a number of prestigious awards, 1st in Tourism by Tourism Ireland, Winner of Customer Service Hospitality, Highly Commended Good Food and Finalist of Business Growth Achievement, awarded at the 2011 Coleraine Borough Chamber Business Awards. Opened in 2001, the hotel with private car park is close to the Giant's Causeway and Old Bushmills Distillery on the beautiful North Antrim Coast. Ideal for escaping the stresses of everyday life, the hotel's surroundings offer many opportunities for natural and cultural excursions and activities. The hotel has good conference facilities, and Porthole Restaurant and Bar offers a pleasant space in which to enjoy a meal and drinks. An ideal destination for conferencing, golfing, Royal Portrush Golf Course, home of Darren Clarke and Graeme McDowell is only minutes away, business or leisure. The hotel and staff aim to cater to your requirements. The hotel has a lift and interlinking and disabled rooms are available. Hotel Rooms: 25 ... more   less 
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Also Known As:
Bayview Hotel Bushmills
Bayview Hotel Portballintrae, Bushmills, Northern Ireland

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