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“Good location” 4 of 5 bubbles
Review of Hotel Novotel Nottingham Derby

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Hotel Novotel Nottingham Derby
Ranked #2 of 2 Hotels in Long Eaton
Queensland, Australia
Level Contributor
95 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Good location”
4 of 5 bubbles Reviewed April 11, 2011

Stayed three nights and could not be happier, hotel is part of the IHG for which you get priority rewards. Check in was good, rooms clean but getting tired. Conference guests seem to pick over the breakfast foods early so be quick!
Good access to the motorway but not noisy.

Congratulations to Lois on her sole efforts at breakfast one morning due to lack of staff, she is a good example of leading from the top!

  • Stayed March 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zdardi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Colman, General Manager at Hotel Novotel Nottingham Derby, responded to this review, April 22, 2011
Thank you for your very kind words. Very much appreciated and my team will be delighted
to hear that you enjoyed yourselves. Lois was especially pleased that she was remembered and this will encourage them to continue to provide good service. Look forward to welcoming you back.

Kind regards,
Kia Ikulayo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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900 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (114)
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English first
Sleaford
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed February 7, 2011

I've stayed at this hotel before, and have been pleased with my stay. However, this time my stay was spoilt by a large student group staying at the hotel - who made noise until 4:30am. It didn't help that my room was overlooking the front of the hotel. It would have been nice to be forewarned that such a large group was staying, or for the hotel to place other guests away from rooms overlooking the bar etc. Apart from that the rooms are ok, not the new Novotel rooms, but they do the job. Breakfast on this stay was not the usual, as they put on a self service small buffet, with a limited choice, for the students, so other guests were limited in their choice. However, special thanks must go to the chef who made me special egg order - as the only buffet choice was scrambled!

  • Stayed February 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank oxuorie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Colman, General Manager at Hotel Novotel Nottingham Derby, responded to this review, February 11, 2011
Thank you for taking the time to tell us about your experience at the Novotel Nottingham East Midlands.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We have a varied array of guests on the weekends and although we do make every effort to ensure their behavior is that which will not affect other guests in a negative way, we also count on the organizers of the particular groups to help enforce such behavior and I am sorry to hear that this was not the case on this occasion. This particular weekend we had a student conference taking place and the breakfast buffet was therefore adapted to cater to their requirements however, our guests who were not part of this group had been catered for and it should have been communicated to you that your breakfast order would be taken by a member of the food and beverage team and plated for you to avoid disappoint on your behalf, I apologise that this action was not taken and with regards to the behavior of the students I have asked my Reception Manager to investigate why the students were not properly supervised by one of our full time members of staff when you checked in.

As I mentioned earlier, at Novotel Nottingham we strive to continually improve the level of service we deliver and we appreciate you sharing your comments with us as I hope we will have the opportunity to better serve you in the future.

Kind regards,
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Winchester, United Kingdom
1 review
4 of 5 bubbles Reviewed February 3, 2011

We had to stay a night in the Nottingham area on perosnal business. I picked this hotel as it was easy to find near the M1. [There wasn't any traffic noise]. I'd asked for a twin room but they only have rooms with a double bed and bed settee. They made up both so in effect we had a twin room. The room was basic but clean. The staff were generally helpful [but didn't give the gate code when we first checked in].

The special rate of £61 per room inc. cooked breakfast for both of us was very good value. We had the set evening meal in the restaurant-again good value and excellent quality-the fruit salad was mango, p'apple, kiwi, grapes, oranges etc not the usual bits of apple and 1 cherry. The staff were nice, pleasant and helpful (some were students working p/t).

  • Stayed February 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank covejules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shoreham-by-Sea, United Kingdom
1 review
1 of 5 bubbles Reviewed January 21, 2011

As previously stated - lobby area ok, its only when you head to the rooms that you wonder what you have let yourself in for. Gloomy corridoors, shabby carpets, damp smell. Thats before i even entered the bedroom. Ok towels, bed sheets where all ok. Had a shower looked up and noticed human hair.. Not mine! Very dated, needs a complete overhaul. Food was overpriced and the portions werent great. Save your money (or in my case my employers) and stay in Derby/Nottingham city centre!

  • Stayed January 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank frazzlemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Colman, Manager at Hotel Novotel Nottingham Derby, responded to this review, January 25, 2011
I am sorry that the standard of the accommodation offered at the hotel did not meet your expectations. Novotel Nottingham/Derby was built in 1973 and some of the original aspects that remain throughout the hotel are not easily modified. Novotel Nottingham has undergone many refurbishments since its opening and I believe there are plans to upgrade our bedrooms to New Generation rooms in the near future.

I hope that you will have the opportunity to experience the New Generation Novotel design in the UK, which I am sure you will find is more modern than that of this hotel’s current rooms.

I am very sorry that there were issues with regard to the cleaning in the room that you stayed in and I have had my housekeeper deal with all the issues that you mentioned.

Thank you for taking the time to provide us with your feedback, which is invaluable to our efforts to continually improve the quality of our services. I do hope this instance will not deter you from using Novotel in the future.
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Travelers are raving about these Long Eaton hotels

A TripAdvisor Member
4 of 5 bubbles Reviewed December 11, 2010

This hotel is value for money, the beds are comfortable and the staff very friendly and helpful.

  • Stayed December 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed November 22, 2010

This hotel is very convenient for our trips to Nottingham ane we have stayed here many times but for this stay we were very disappointed as the sheets had not been cleaned correctly and there was blood on the sheet. I do hope that this is not the begining of a fall in standards

  • Stayed November 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Colman, General Manager at Hotel Novotel Nottingham Derby, responded to this review, November 26, 2010
We very much appreciate your comment on Trip Advisor regarding your stay at the Novotel Nottingham East Midlands.

I am sorry that the standard of the accommodation offered at the hotel did not meet your expectations.

Thank you for your comment on the cleanliness of the room; I will pass your feedback onto our housekeeping manager to investigate it why the normal standards were not in place during your stay.

Thank you for taking the time to provide us with your feedback, which is invaluable to our efforts to continually improve the quality of our services. I do hope this instance will not deter you from using Novotel in the future.

Yours sincerely

Mike Colman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Nottingham Derby

Property: Hotel Novotel Nottingham Derby
Address: Bostock Lane | M1 Junction 25, Long Eaton NG10 4EP, England (Formerly Hotel Novotel Nottingham East Midlands)
Location: United Kingdom > England > Derbyshire > Long Eaton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Long Eaton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Novotel Nottingham Derby 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Novotel Nottingham East Midlands is currently a AA 3 star rated hotel 8 miles from Nottingham, Derby and East Midlands Airport. Ideal for a weekend or short break exploring the Peak District, Derbyshire Dales, Alton Towers, Sherwood Forest, Donington Park and the Royal Crown Derby porcelain factory. For conference guests, we offer 11 meeting rooms for up to 220 people. Enjoy room service or a meal in our Elements restaurant. The hotel also features free onsite parking for hotel residents. Please note the outdoor swimming pool is currently closed. The hotel will be having a multi million pound refurbishment of all bedrooms/bathrooms & corridors to commence from May 2015. Once complete the final product will be of a modern 4 star standard hotel and include free high speed wifi and individually controlled air conditioning plus eco power showers in all bedrooms. ... more   less 
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Also Known As:
Novotel Nottingham
Nottingham Novotel
Hotel Novotel Nottingham Derby Long Eaton

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