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Reviews (5,240)
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Reviewed November 8, 2006

My 10 year old daughter and I stayed at the RD from 10/25 through 10/30 and had a pretty great time. I read the review of this resort for months before our trip so I had a pretty good idea of what to look out for.

The resort itself is very nice....not five star but very pretty and well maintained. The beach was quiet and clean and there were very few beach vendors to bother us. I was surprised at how much time my daughter and I actually spent in the bay dodging the waves but we had a ball!

The food is so so at the buffets but we learned early on what to order such as the made to order omelettes in the mornings with fresh fruit. Did not really enjoy the steak I had at the steakhouse but we did make reservations twice at the Italian restaurant because it was enclosed, air conditioned and had pretty darned good food. My daughter really enjoyed the 11:00 p.m. snack served immediately following the resort's evening shows because she could order a hotdog and fries.

The shows were cute but you have to go to them with an open mind....pretty much the same entertainers every night but they change the theme. Once we got used to them, we went back two more times. There's nothing else going on at 9:45 p.m. at night and the pools all close at 8:00 p.m. so it made sense to just grab a drink, go to the show and follow it with a visit to the steakhouse for a before bed snack.

Our room was very plain and we did have a small orange lizard living with us the entire time. He would talk pretty loud occasionally but we made the most out of it and named him and accepted him as a roomie. He stayed out of our way and we stayed out of his way. We were only in our room long enough to change clothes and sleep so we were able to get over the simplicity of our accomodations.

Make sure to take advantage of the ceramics lady by one of the pools. The finished works are absolutely beautiful. We missed picking our finished ceramics up from her on our second to last day and the lady and resort rep made sure to carefully bubble wrap and send our 4 ceramic pieces to our home in the US at their cost.

We may have had more issues with the resort as a whole had we intended to spend our days at the resort. We planned to take part in one big off site activity on each day of our stay which took us off the premises for up to 5-6 hours every day. If we had had to sit at the RD all day, every day, we would have been bored silly. We spent half a day doing the Dolphin Swim (fantastic). Another day was spent on a 4 hour ATV ride into the Sierra Madres to a tequila ranch (absolute blast) and another day was
spent on a canapy tour in the mountains (ziplining from platform to platform in the jungle; fantastic!).

The only major beef I had with the resort and hotels.com was that we were not provided a warning in advance that the RD would be bussing in busloads of Mexican families from Mexico City and Guadalajara. I have nothing against sharing a resort with anybody, but what happens is that nobody spoke english. All the kids spoke spanish and all the resort activities & shows catered to the spanish speaking guests; rather than the guests from the US, Canada and the UK. Some guests referred to feeling like second class citizens. At one point, an employee showed me a sheet that indicated that there were 500 Mexicans staying at the resort. The pool in front of our room was packed with the Mexican children and we moved to a quieter pool so my daughter would not have to sit and watch all the other kids having fun and knowing she could not play because of the language barrier. We could hardly complain because we had such a good price deal due to our visit falling during off season.

All in all, the RD served as a great location to set our stuff down and jump headfirst into PV. The next time we go, we will select a hotel closer to downtown. I did note that I do not want to stay in downtown because of all the commercialization and traffic....but there has to be a happy medium between the RD's location and downtown.

Worst experience was our room location which was should have been wonderful as it was on the ground floor overlooking one pool and the ocean....it was also about 5 doors down from one of the main buffet restaurants. The restaurant staff would be banking pots and pans, laughing, talking and (one night) popping balloons from 2:00 - 5:00 in the mornings. Calls to the desk did not help quiet them down...it's just the way the operate and they really don't care if they wake you....we learned to go with the flow.

  • Stayed: October 2006, traveled with family
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17  Thank shari62700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2006

The price was so low we just had to go, but when we got there I found out why.

The food made me and almost everyone we went with sick for a couple days with the heavy fat and grease content. After speaking with a local who could speak English, he told us that he would not even eat the food.

Second was the rooms. They were a traditional room for Mexico, only they had a distinct musk scent to them. It wasn't overbearing but it took some getting used to. We also got moved from 2 doubles to finally getting a king which we were expecting to get in the first place. Not a huge concern, but little problems like this continued throughout the trip.

The service was very good for the most part, however every time we would leave our table for even one second, they would clear off everything including valuables unless we stopped them.

The security were not a very friendly bunch and at times seemed confrontational if you asked them a question. It was the first time I've ever encountered this at a resort.

Overall, I wouldn't go back or recommend anyone to go there. The only motivation I can see anyone having to return would be the unbelievable prices offered.

  • Stayed: October 2006, traveled with friends
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8  Thank asb123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2006

I have no complaints about this hotel, i dont think i could get better deal here in CANADA. The staff are beyond expectation especialy restaurant staff....beach is great, grounds are very tidy.
On the way to bucerrias you will find vincent for any tour you wish, he goes out of his way to please you, he will even give rides to your. he is just on the other side of the foot bridge

  • Stayed: July 2006, traveled as a couple
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13  Thank C.G.A.J.inB.C.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2006

We had an excellent holiday and we really enjoyed our stay at this hotel. The hotel grounds are beautiful, very lush and very well kept. The pools were great too, they were never too full of people. The only criticism is that none of the pools had a swim up bar (but there were bars near to the pools so it was ok for those of us who like a drink or 3!) The rooms were nice and the air conditioning units were the quietist we have had yet. The food was lovely, with a good choice in the buffet resturants. The à la carte resturants were good too, the Steak House and the Itallian resturants are definatly worth a visit. We can not fault the service of the staff. They are friendly and they quickly sorted out a couple of minor issues we had. Look out for the iguanas, we only saw them a couple of times. They are often seen at the back end of the Royal part of the hotel near the adult pool. Puerto Vallarta is easy enough to get to by bus, although you will have to change at Wallmart. For two adults it only costs 29 pesos to town! Be warned however, there are people trying to sell timeshares everywhere in Puerto Vallarta. Forget sellers on the streets, we had people trying to con us in shops and one guy who tried to sell us one when we asked him for the bill in a resturant!!! Overall Puerto Vallarta is a great place to visit. Although this hotel is a little way out from Puerto Vallarta we would definatly choose to stay here again. It was well worth the 14 hour flight!

  • Stayed: October 2006, traveled as a couple
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29  Thank Rosa&Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2006

We went back to this resort in October this year and it was just as great as the first time round. Our room was a bit noisy as was right next to reception but we spoke to the staff and they moved us that day. The resort itself is beautiful and very well maintained. The staff are polite, quick to help and always have a smile. The food is varied and the salad fresh. Water is provided, all either bottled or filtered so no dodgy tummies. Do go and visit Raoul and Charlie who work with the horses on the beach. It's a great way to spend an hour and they will look after you very well. We're considering going back a third time. Please ignore any bad reviews. Nowhere is perfect but they will do what they can to make your stay as great as possible. I know some people moan, but i suspect that these are the people that are impossible to please.Go and stay here, look forward to it and have a great time. It will be better than you could ever have hoped.
Nikki

  • Stayed: October 2006, traveled as a couple
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25  Thank Nikki.s.J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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