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“Enjoyable overnight stay”

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Copthorne Hotel & Resort Solway Park, Wairarapa
Ranked #4 of 11 Hotels in Masterton
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Enjoyable overnight stay”
4 of 5 bubbles Reviewed April 8, 2013

Enjoyed our stay overall. Two comments. One re cleanliness of rooms - could improve slightly, as mirrors marked with handprints and windows grubby. Obviously not cleaned after previous occupants. Second issue - breakfast adequate but not great, as cooked items just warm, not hot. Both easy to resolve and hopefully the next time we stay both will have been addressed.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cats-r-cute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review, August 19, 2013
Thank you for your review. We are pleased your enjoyed your stay and apologise for the disappointment of the unclean mirrors and breakfast. We value customer feedback and your comments have been passed on to the staff. We hope you will come and stay again in the future.
With regards Jerry Crump, General Manger
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308 reviews from our community

Traveler rating
    68
    142
    61
    28
    9
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Wellington, Wellington, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

The outdoor pool is pretty cold and could use some heating but they do have an indoor heated pool as well - though this gets quite busy. Having two options might make for both facilities being better utilised. Who doesn't love a tepid outdoor pool during daylight savings months?

I enjoyed a cold beer at the outdoor tables watching my son swim in the outdoor pool.

A little dated, long corridors but safe for the children to run about. We like it because families come here and my son makes friends.

Room Tip: Some units like ours face the carpark - other face the internal grassed area and pool - it's up...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicky K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review, May 5, 2013
Hi Nicky, Thank you for your positive review. We are pleased you and your son enjoyed the pool complex and had a relaxing stay. We hope you will come and stay again in the future. With regards Jerry Crump, General Manager.
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gisborne
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed March 25, 2013

This hotel was nice and comfortable, great facilities, good basic rooms. Very affordable. The service was relatively slow. Great parking right outside the rooms. This place was a lot further from the main town than expected.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pehiri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review, May 5, 2013
Thank you for your positive review. We are pleased you enjoyed the facilities and found the rooms comfortable and affordable. We are proud of our hotel and our staff and are disappointed you found the service slow. We hope you will come and stay again. With regards Jerry Crump, General Manager.
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Lower Hutt, New Zealand
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 14, 2013

We have stayed at this Hotel a couple of times in the last year. We have always found it to be very clean and comfortable. Rooms are a good size, and the facilities are very good. I found the indoor pool a bit cool, they said it was 26degs. It didn't feel like that to me. The spa was good. The cafe is great. Parking outside the door is also a big bonus. I would like to see them have wireless internet, as a lot of the motels around now have wireless. Would certainly be going back to this Hotel.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeanette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review, April 30, 2013
Hi Jeanette
Thank you for taking the time to write a review. We are pleased you enjoyed your stay and found the rooms to your liking. I have passed your comments regarding the indoor pool onto the Maintenance Manager to ensure the temperature is maintained at a comfortable level. In regards to the Wireless broadband the entire hotel has wireless access and the service is free in the lobby, lower lounge and restaurant. We look forward to having you stay again in the future. With regards Jerry Crump, General Manager.
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Norwich, United Kingdom
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 10, 2013

There is nothing close to this hotel but it is set in attractive grounds and the rooms are modern and smart but the bed was very uncomfortable. The restaurant served a buffet which was very good. There were two computers for guest to use and the staff were friendly and helpful.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bobsmumanddad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review, March 12, 2013
Thank you for your review. We are pleased you found the hotel pleasing and the staff helpful and friendly. We are disappointed you found the bed uncomfortable as we recently updated these beds however we will take your comments into consideration when we replace them in the future. We hope you will come and stay again in the future. With regards Jerry Crump, General Manager.
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Wellington, New Zealand
Level Contributor
201 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed February 27, 2013

We recently spent a night at this establishment when we took a weekend trip to Wairarapa. We booked a superior room. The service on arrival was prompt and the room was located reasonably close to the reception area. It had a parking space directly outside the room (as did the other rooms along this wing). The inside of the room was modern and comfortable. Nice tidy modern decor and clean and fresh. As with many hotels the bed was rather soft but as there is not much traffic at night we had a good nights sleep. The hotel is reasonably dated, but the rooms have clearly had a makeover, which is nice. In fact even the bathroom had been updated, so if you ignored the rather old style carpet in the corridor you would not know the place was older.

Reasonable price considering.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SWGH123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review, March 12, 2013
Thank you for your positive review. We are pleased you enjoyed your stay and appreciated our refurbishments. We are in the constant process of renovated the Hotel and have just completed the corridors in the 600 wing and hope to have the entire Hotel refurbished over the next few years. We hope you will come and stay again in the future. With regards Jerry Crump, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Zealand
Level Contributor
720 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 bubbles Reviewed February 25, 2013

It's not often that I get to stay in Masterton and was not expecting much in the way of accommodation, so got a real surprise with the quality of this property. The rooms were spacious and most seemed to have outdoor decks - but the rooms could be a bit difficult to find because of the size of the complex. If I had cause t revisit Masterton I'd be more than happy to stay here again.

Stayed February 2013, traveled with friends
Helpful?
Thank Narziss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JerryCrump, General Manager at Copthorne Hotel & Resort Solway Park, Wairarapa, responded to this review, March 12, 2013
Thank you for your positive review. We are pleased you enjoyed your stay and we hope you found the opportunity to enjoy some of the facilities at the Hotel. We look forward to you staying with us again in the future. With regards Jerry Crump, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Copthorne Hotel & Resort Solway Park, Wairarapa

Property: Copthorne Hotel & Resort Solway Park, Wairarapa
Address: 230 High Street, Masterton 5840, New Zealand
Location: New Zealand > North Island > Greater Wellington > Wairarapa > Masterton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 11 Hotels in Masterton
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Copthorne Hotel & Resort Solway Park, Wairarapa 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Copthorne Hotel & Resort Solway Park now holds a 4 Star Plus Qualmark rating and EnviroGold. Located in the heart of an internationally acclaimed wine region, the resort is set in 10 hectares of landscaped grounds & native bush on the outskirts of Masterton, Wairarapa's largest town. Nearby attractions include vineyards, Tui Brewery, Vintage Aviator Collection & PMB National Wildlife Centre. ... more   less 
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Also Known As:
Copthorne Hotel And Resort Solway Park, Wairarapa
Copthorne Hotel Masterton
Masterton Solway Park

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