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“Unprofessional”

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Le Miramonti Hotel & Wellness
Ranked #4 of 10 Hotels in La Thuile
Certificate of Excellence
Reviewed January 19, 2010

“Unprofessional!” If there had to be only one word to perform the behavior of the hotel owners and their staff, this would have been the one!
The main theme is about our Christmas vacation as a family with the formal Ski Team of Patras (Greece) over at La Thuile – Italy in Hotel Miramonti (proud member of C Hotels in Italy). Our family is consisted by us (parents of Greek origin), our two sons (U.S. Citizens) and our dog. Our sons aged 14 and 11 years old have been skiing for the last 7 years following the program – travelling around Europe – with the above mentioned team. And of course our 2 years old fine female Samoyed called Day, which we consider member of our family. Pet owners and especially those who had the chance to live with Samoyeds know very well that as much love you show to them, that and more than that you get in return. Actually, we believe that the same goes for people. So, ourselves and our kids know that a great part of sharing happiness with those animals has to do with taking them out for a walk to play, pee etc. As a surgeon trained in USA, and as a Greek (regarding the ancient Spartan saying “a healthy mind goes to a healthy body”) I know well the basics of public hygiene. For example, I have been teaching my children that whenever our dog is leaving behind stools, vomit etc we have to collect them with a plastic bag as if it would have happened in our house.
To make the long story short, while staying in Hotel Le Miramonti of La Thuile the members of Cavaliere family (owners) noticed that our dog, twice in a row, as they claim, “left its [--] on the room’s carpet”. It really never came to our attention as this animal was left alone in the room for three hours those first two mornings of the week, but only after it was taken out the regular way for its needs. The reason for this was because those two mornings we needed to follow our sons, myself the younger one snowboarding and my wife the older one skiing. The rest of the week I was personally and continuously taking care of the dog taking her out for walking in the snow. The result was that on the third day a member of the owners (young Mr. Cavaliere) was showing to all of the residents of the Hotel in front of the reception a dirty towel that was coming from our room number.
I didn’t pay much attention as I found this very unprofessional and at the same time thinking that it wouldn’t be from our dog since we take care of it in the usual manner. The fifth day all of the Greek Ski residents of Hotel Miramonti got a letter in front of their door (including us); saying that the owners apologize from everyone for their behavior except of “those who own the dog that left s… on the carpet!” Well, since there were only two dog owners in the Ski Team and after someone from the Cavaliere family blamed in public our room number, I had to go and find out what was going on. Talking to one of the Cavaliere young brothers I found out that it was our dog that made the mess in our room carpet.-“And why did you not call me in person, so I can take care of this myself?” , I asked.-“No! your kids did this on purpose and I had to make my housekeeping service to take care of this!” he said. I didn’t continue the discussion any more… The next morning while I was getting prepared to depart, the other young brother of the Cavaliere family approached me saying:-“If you mention this in public I will show everyone the picture of your dog s… and those of your family!”-“Well”, I said, “If you would have been a pet owner, you would have known that accidents happen. And I would never object to collect my dog’s littering, as I do it anyway. For your information, I found in your Hotel’s Restaurant twice in a row, pieces of plastic and I Just showed those to the waiter without causing a problem about it. So, for a third time you showed an unprofessional behavior. Finally, as I come to think of it more, I believe that there is a great difference between you and my dog, Mr. Cavaliere: my dog loves people, but you Sir, it looks like you don’t”.
Unbelievable though true story. It happened a few days ago.
11/1/10 Sincerely, P. Kessaris

  • Stayed: January 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank HellasKifissia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lemiramonti, Owner at Le Miramonti Hotel & Wellness, responded to this reviewResponded February 28, 2010

Our family has been dedicating life to hospitality for more than 40 years now and very rarely happened to us to be overwhelmed by so much arrogance and insensible behavior (especially towards other guests of the hotel) that unfortunately some members of this Greek group have shown during their stay at Le Miramonti. We would have preferred to leave behind us all the unpleasant details of that very long week, nevertheless many guests who have visited us after the publishing of the only two negative reviews on our hotel (both written by members of the same group), insisted that we had to reply to something that was clearly misleading and untrue.

For 7 days (2-9 January 2010) our family, our staff and, most of all, all other clients of the hotel not part of the group add to accept: kids laying on the floor in the restaurant and screaming during dinner time (without any sort of control by their parents while our English guests were staring at the them astonished); massive attacks to the breakfast buffet in the morning (that was never rich enough … to cater for lunch storages); etc …

We just wonder if professionalism for our Greek guest is to let him doing whatever he likes regardless to the basic rules of civilization. Just a few example:

- Our hostess at Le M Club (the wellness center of the hotel) ask to some member of the group to use a lower volume of voice while in the pool in order to let other guests enjoy the relax time … they started laughing at her and simulating a silly whisper noise;

- We continuously had to beg many members of the group not to wear ski boots while in the hotel (the hotel floor is made of wood and carpets and can be easily ruined by ski boots) and in reply we received the following words “I have paid and I do whatever I like”;

There could be plenty of other examples but we honestly prefer to forget this negative experience that it has been – very luckily – the first in many years of activity (please see the reviews of our Villa Novecento and Cresta et Duc hotels in Courmayeur).

About the dog dispute, there are at least 3 members of our staff (2 cleaning ladies and 1 receptionist that has been called to witness the scene) that can swear that the “gifts” of the dog were in the bathroom and that the dog was not in the room: the clients had left to take a walk leaving to someone else the honor to clean up the nice gifts of their dog. And this has been done for 3 days in a row. On the fourth day we decided to inform the group leader and the day after the polite dog owner has finally cleaned the “gifts” up … with hotel towels!!!

We think there is really no comment to add to this story except that we love dogs (we have a 3 years old Labrador called Toby) … but we shall surely always put people (even if they are for somebody “only” employees) first.

Sincerely,

The Cavaliere Family

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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114 - 120 of 402 reviews

Reviewed January 15, 2010

This is a friendly hotel with helpful staff, excellent head waiter, and warm atmosphere.
It was exceptional as a good 4 star hotel and we enjoyed our stay enormously. The food was very good. Which was a delicious buffet breakfast included scrambled eggs. Dinner was a four course meal and the standard was always very good. The staff went out of their way to offer alternatives on the couple of occasions where one of us did not like a choice on the set menu. The only difficulty during the week stemmed from a large group with children who virtually took over the hotel with little consideration for other guests. This caused problems for the staff particularly when they were trying to serve dinner in the restaurant. The bar was nice but a little cold. The rooms were very comfortable. We would not hesitate to recommend this hotel.

  • Stayed: January 2010, traveled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Doughnut004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2010

The hotel is newly and nicely renovated (a plus) but the management still needs to find its pace (a big minus). We visited the hotel as part of a group of 80+ people (a ski club) with children. I suppose the management saw the children and went mad. They were afraid that we would cause damage to the new furniture and fittings. They were always concerned about the cost of things.

Breakfast. Salty items (eggs, ham, cheese) were not served. After a lot of negotiatinos some scrambled eggs and slices of cheese were offered.

Wellness centre. Nothing to talk about. Small swimming pool (more like a pond) and very small overall. Serves only 12 hotel guests at a time so book in advance. No children allowed.

Rooms. OK. Clean and cosy

Food. OK. They try to be creative. Sometimes it works sometimes not. Good effort.

Ski Bus. Good and fast service to the ski lift area. You call them and they come to pick you up. Beware the driver has his break between 11:30 - 12:00 so he will not come during that interval. Also the bus will strictly carry 8 people plus the driver at a time.

Overall I suppose not a hotel for families, more of a romantic getaway hotel for couples. The hotel management never made us feel truly wellcomed, they were tense and that caused a lot of haggling between us and them. (Having said that the barman at Fauburg bar was a very nice and wellcoming guy - mede me feel wellcomed at least)

One last thing, do not try contacting them by mail. On three occasions I never recieved a reply back

  • Stayed: January 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank mariosdarios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lemiramonti, Owner at Le Miramonti Hotel & Wellness, responded to this reviewResponded February 28, 2010

Our family has been dedicating life to hospitality for more than 40 years now and very rarely happened to us to be overwhelmed by so much arrogance and insensible behavior (especially towards other guests of the hotel) that unfortunately some members of this Greek group have shown during their stay at Le Miramonti. We would have preferred to leave behind us all the unpleasant details of that very long week, nevertheless many guests who have visited us after the publishing of the only two negative reviews on our hotel (both written by members of the same group), insisted that we had to reply to something that was clearly misleading and untrue.

For 7 days (2-9 January 2010) our family, our staff and, most of all, all other clients of the hotel not part of the group add to accept: kids laying on the floor in the restaurant and screaming during dinner time (without any sort of control by their parents while our English guests were staring at the them astonished); massive attacks to the breakfast buffet in the morning (that was never rich enough … to cater for lunch storages); etc …

We just wonder if professionalism for our Greek guest is to let him doing whatever he likes regardless to the basic rules of civilization. Just a few example:

- Our hostess at Le M Club (the wellness center of the hotel) ask to some member of the group to use a lower volume of voice while in the pool in order to let other guests enjoy the relax time … they started laughing at her and simulating a silly whisper noise;

- We continuously had to beg many members of the group not to wear ski boots while in the hotel (the hotel floor is made of wood and carpets and can be easily ruined by ski boots) and in reply we received the following words “I have paid and I do whatever I like”;

There could be plenty of other examples but we honestly prefer to forget this negative experience that it has been – very luckily – the first in many years of activity (please see the reviews of our Villa Novecento and Cresta et Duc hotels in Courmayeur).

About the dog dispute, there are at least 3 members of our staff (2 cleaning ladies and 1 receptionist that has been called to witness the scene) that can swear that the “gifts” of the dog were in the bathroom and that the dog was not in the room: the clients had left to take a walk leaving to someone else the honor to clean up the nice gifts of their dog. And this has been done for 3 days in a row. On the fourth day we decided to inform the group leader and the day after the polite dog owner has finally cleaned the “gifts” up … with hotel towels!!!

We think there is really no comment to add to this story except that we love dogs (we have a 3 years old Labrador called Toby) … but we shall surely always put people (even if they are for somebody “only” employees) first.

Sincerely,

The Cavaliere Family

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed yesterday via mobile
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Stayed: December 2017, traveled as a couple
Thank Rossella B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 days ago via mobile
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Stayed: December 2017, traveled with family
Thank Silvia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2017 via mobile
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Stayed: August 2017, traveled as a couple
Thank torpe62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2017 via mobile
Google Translation

Stayed: August 2017, traveled as a couple
1  Thank franca c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Miramonti Hotel & Wellness

Address: Via Piccolo San Bernardo 3, 11016 La Thuile, Italy
Location: Italy > Valle d'Aosta > La Thuile
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in La Thuile
#2 Luxury Hotel in La Thuile
Price Range: $128 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Le Miramonti Hotel & Wellness 4*
Number of rooms: 40
Official Description (provided by the hotel):
Le MIRAMONTI is committed to offer a truly memorable mountain experience, the ideal combination of luxury and comfort, convenience and indulgence, warm welcome and personalized services among which:-Truly emotional hotel rooms where guests are surrounded in alpine architecture, with great emphasis placed on wood and natural stone: a celebration of mountain Italian design, steeped in elegance and molded into the remarkable landscape ... more   less 
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Le Miramonti Hotel And Wellness

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