We ordered our eggs benny, I asked for my toast to be on the side as I do not like soggy toast - easy request. When our breakfast arrived, I had soggy toast, I asked the girl why, she said they were not allowed to serve MY MEAL AS I HAD REQUESTED. I went up to the counter and asked the owner why not, she said that was not how she wants the dish to come out, (apparently she said I don't care what she wants this is how she can have it) She was very frustrated when I complained to her directly, she complained that I wouldn't let her get a word in. She said that she would like THE CUSTOMERS to see her dishes, WELL LADY I AM A CUSTOMER, AND I JUST WANTED MY TOAST ON THE SIDE - NOT A BIGGIE IS IT? I asked for a refund, she told the girl to refund my money, but not my husbands or my sons as they are eating here, she even tried to dictate to my family where they should eat??? I looked at the husband and son, they were up and out, and I received my full refund! We then went to Taupo to BODY FUEL I asked for my toast on the side NOT A BIGGIE, and that is what I received. I'm a local, I will no longer be going to THYME FOR FOOD for a meal.