A very disappointing stay it was. My boyfriend and I started our vacation here. When we booked our room, we got the dates mixed up so instead of booking for 1 night only, we booked for 2. 5 minutes later when we realized this, we called the motel (nobody picked up so we left a voicemail) and also sent an email to let them know about the mistake. When we arrived, we spoke to Lyn the host that we might not be able to stay the extra night, and she told us if we let her know the morning after, then it'll be fine. After we entered our room, we were sure that we don't want to stay for another day. The room was very basic, the carpet, the bathroom, and everything else seem to have not been renovated since 1980s. We were greeted by a huge cockroach crawling on the old old TV that terrified me. The room was freezing cold and overall we couldn't wait to get out of there.
The next morning (at 9 o clock) we packed everything and went to checkout but we were informed that it's too "late" (even though the checkout time is at 10 and Lyn told us as long as we tell her we want to leave in the morning there would be no problem). Rob (the husband) told us that we've already paid for 2 nights and since we paid through AA, he can't give us our money back as he hasn't received it yet.Being someone who travels all the time for business, this excuse was beyond meaningless. AA would have eventually given their money for the two nights, so he could have easily give us our money back, OR he could have offered to refund our money when he does receive the money from AA. As I said before I travel a lot, and sometimes we overbook and pay for extra nights, but if we leave sooner, they always pay the money back even if it has been booked through agencies. The motel was literally empty, there were so many rooms available that they couldn't even claim that because of our booking they lost other possible guests.
In any case, it was a very disappointing experience and I hope they treat their future guests better.
- Official Description (provided by the hotel):
- Secluded in two acres of trees and garden, set around a swimming pool, spa and children’s play area, with plenty of room to relax after a busy day, our other on-site facilities include FREE Wi-Fi, free gas BBQ's, guests laundry and drying lockers. Continental and cooked breakfast can be delivered to units and we also have Anglers licensed restaurant serving dinner and breakfast (reservations necessary). Also, we can arrange various activities for you in the area, such as trout fishing guides for lake and river fishing (no experience needed and all equipment provided), rafting, kayaking, skiing and transport to and from the Tongariro National Park, Tongariro Alpine Crossing, Ruapehu Ski Fields,Scenic flights over the volcanoes and other activities. ... more less
- Reservation Options:
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- Also Known As:
- Anglers Paradise Hotel