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“Horrible and grumpy managment”

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Riverstone Backpackers
gisborne
1 review
“Horrible and grumpy managment”
Reviewed April 19, 2012

the hostel is beautiful with lovely gardens...but we will not return...may be one day if the current manager is remover from his position.He did not made us feel welcome...actually he had such bad maners that we didnt feel like spending time in the hostel.

  • Stayed April 2012, traveled with family
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Helpful?
Thank alvaro a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rob H, Owner at Riverstone Backpackers, responded to this review, April 30, 2012
I personally dealt with the guests in this case. In response i would suggest that the party concerned appeared to have little idea of how to live in a shared space, with courtesy to other guests and in particular clean up after themselves. Despite repeated polite requests, it appeared they felt management was there to clean up after them.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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94 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Turangi
1 review
Reviewed April 18, 2012

Riverstone is a quiet and friendly hostel in a beautiful area.
Close to lake Taupo and the Tongariro Crossing.
Friendly staff and a really clean kitchen

Stayed April 2012, traveled solo
Helpful?
Thank BartTurangi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Utrecht, The Netherlands
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 2, 2012

We stayed several nights at the Riverstone backpackers in order to complete the Tongariro Crossing. The hostel offers a nice atmosphere where you can meet other trampers and relax after the track. Rooms are good yet the service of the management wasn't really customer focused. For instance, when requested to see the room before paying for the room the manager was reluctant to do so stating that "the hostel was in Lonely Planet(?)" and "people always come round asking to see the rooms in advance(?)". After asking three times we were allowed to look around. Secondly, after a cold night with not enough blankets we requested additional blankets yet management wasn't real friendly yet started arguing that "tonight will not be as cold as yesterday night". Friendlier and more customer focused service would have improved our experience at this hostel.

  • Stayed January 2012, traveled as a couple
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Helpful?
3 Thank Pascal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 2, 2012

A lot of effort has gone into making this a comfortable, modern and homely place to stay. Good facilities and lovely outdoor area.

It's a shame it was tarnished from before we arrrived by the distinctly unhelpful couple managing the place. Their grasp of the English language was problematic and they worked on the theory that their responsibilities ended at 7pm and started at 10am. We found milk more than a month out of date in the fridge and when we asked if we could throw it away the response was, it's after 7, put it back in the fridge I'll deal with it at 11am tomorrow. They initially claimed the wifi wasn't working after 7pm, seemingly to avoid selling us a code (even though people were busy skyping on their laptops!). And when asked for change to use the coin operated internet they complained and said it wasn't their responsibility at 7pm.

Finally on departing, when we handed the key back and said thank you very much, they totally ignored us and carried on speaking to another guest in German.

All relatively small issues but spoilt what could have been a pleasant stay.

  • Stayed February 2012, traveled as a couple
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Helpful?
Thank northunlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cologne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 31, 2012

This Backpacker COULD be a wonderful place to stay and relax (nice rooms, kitchen and lounge area, beautiful garden) but the German couple who runs it at the moment is a complete disaster and it was the most unpleasant stay we have had so far.
On our arrival at 4 pm we had to wait for nearly two hours before we could check in our room, because there was nobody there, they couldn't be contacted on the phone and hadn't left keys for us as the hostels usually do when there is noone at the reception. On booking they told us they would be there at 4 pm, but they just showed up until much later and didn't even apolpgize. Besides us there were a coulpe of other people waiting and wondering. By the way, working hours from 9 -12 and 4 -7 pm are quite bizarre and we wondered that we had reached someone on the phone when we made our booking.
They have no clear concept of what and how they charge for the internet and they didn't seem to clean the toiltes as we saw the same stains throughout our stay.
Further, they are not well informed about the tours they offer, although several advertisments in the place claim that Riverstone Backpackers are experts on Tongariro Crossing. There are oneway and return shuttles and since we had a car we asked how the oneway shuttles worked, but Robert (the German guy in charge) didn't know about it and said that he doesn't think it works at all, so we booked the much more expensive return shuttle. But the next morning we found out that the same shuttle that picked us up, also picked up other people with their own car at the car park and then drove us to the starting point. So we could have done the same, had only somebody been able to tell us. So we found out about it within a day, the couple has been working there for over a month and is not informed!
Maybe all this could still have been excused, if they hadn't been so impertinent and narrow-minded.
Check-out time is 10 am and at 2 minutes past ten they started to remind guests of the check-out time!
We were in our room at 3 minutes past ten, the linen already removed and ready to grab our packed lugguge when Robert came into our room with his own key without knocking at the door, although he knew we hadn't checked out yet (there are not many rooms, so they knew). This is really a provocative and narrow-minded way of telling your guests that they should leave. As we did so and were already about to get into our car, Robert even came after us reminding us of one single plate we had forgotten to clean after breakfast!
Last but not least their English is the level of a 7th-grader; if you make a booking via phone make sure you have some time and patience.
And someone working at a hostel should know what an expiry date on a credit card is.

If you want to stay at this hostel make sure these two have left; then it could be a really great place.

  • Stayed January 2012, traveled as a couple
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Helpful?
1 Thank 732Phil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 8, 2011

Riverstone Backpackers = Pure Magic!

It's like Riverstone itself is integral to the scene!
When we're down in Turangi & National Park, we always check ahead before coming, the trip isn't the same if we can't lodge there- we've stayed there 5 separate occasions over a few years and it's always been excellent - both as a venue to chill out and as a great location for a day (or three) hiking trails, fishing, being on the lake -well you get the picture! Close to basically everything.

Rich Carthew
New York.

  • Stayed March 2011, traveled with friends
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Helpful?
Thank Rich C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland, Auckland, New Zealand
1 review
Reviewed October 2, 2011

We were pleasantly surprised by how cosy and funky this backpackers is. Really cool double bedrooms, great outdoor area and cosy kitchen and living room. Laidback and just a comfortable, nice place to stay. Would highly recommend.

  • Stayed January 2011, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Scoochy1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riverstone Backpackers

Property: Riverstone Backpackers
Address: 222 Te Rangitautahanga Road | Waikato, Turangi 3334, New Zealand
Location: New Zealand > North Island > Waikato Region > Taupo District > Turangi
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #7 of 17 Specialty Lodging in Turangi
Price Range (Based on Average Rates): $
Number of rooms: 6
Official Description (provided by the hotel):
Riverstone Backpackers Turangi is an independently owned and operated boutique lodge & hostel, offering quality Tongariro accommodation, up to date information, and transport for exploring the Tongariro Crossing and the Tongariro Region. We have modern facilities and a homely and relaxed atmosphere. There are native gardens, flash kitchen and a large deck and in winter often an open fire. Riverstone is frequently rated by BBH Backpackers and on TripAdvisor Specialty Lodging, as the very best Tongariro Crossing accommodation. Top Rated Accommodation BBH 94% 2016 Trip Advisor 94% 2016 Lonely Planet 'Top Choice' 2016 Free WIFI Tongariro Crossing Shuttle Modern Facilities Best Information ... more   less 
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