I would like to start by saying there is nothing wrong with the hostl itself.
The rooma and shpowers,toilets etc are fine/average. Beds a little hard but i dnt expect luxury.
this review is more for the staff, or one in particular.
we booked our room through hoastelworld which garentees your room and asks for an arrival time so there is someone there to check you in.
when we arrived, there was knowone, no staff no gueats just emptyness. We wait around for ten minutes until i hear noises down the chall so i go to investigate. there is a woman cleaning one of the rooms so i say hi and ask if there is anyone on reception. i get a blank look and a short answer of "yeah...me" then nothing she just stares at me till i have to say "ok...can we check in then please"
she sais nothing but drops the bed sheets and pretty much stomps off down the corridor like a stroppy teenager.
she clearly wasnt aware of our booking as she asks how we booked, phone or online, i tell her online and she turns the computer on.
she then diascovers there is a problem with our booking.
here is what she says happened...
"there is a small window when you book through hostel world that they dont check with us first so in the space of you booking through them and someone booking through us directly we have double booked" after a discussion we go for a cheaper room.
here is what i think happened...
"hostel world garentees your booking 100%. the fact that knowone was around to check us in..the compoutor was not on i reckon that her or a collegue didnt bother checking emails. then made an excuse to cover there back"
checked in anyway with no apology or free WiFi to compensate.. Nothing.. later i go to ask her to buy some food from the fridge, again i was met with.. "well do you have the right change" she was not happy with my answer so stropped to the fridge. i was made to feel bad for asking her to do her job...go figure.
Next day I asked her if she spoke to her boss about our room mix up ..all I got was "nope having seen him"
now i hope the rest of the staff there are not like this, wouldnt know as i only dealt with her but if they are there must be somthing in the water. i dont expect as a paying guest to be met with a grown woman acting lile a surley teenager. If this place has a manager...he needs to train his staff..or get new ones.
- Official Description (provided by the hotel):
- Waitomo has been entertaining guests for decades with its deep caverns, luminescent glowworms and dark waterways for generations. YHA Waitomo offers the perfect base to experience all this spectacular place has to offer. The hostel is situated on a farm and has stunning views and native forest as your backdrop. Relax in a hammock by our large swimming pool and unwind from the adrenalin activities on your doorstep. ... more less
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