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“Pleasently Surprised”

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Grand Mercure Puka Park Resort
Ranked #1 of 2 Hotels in Pauanui
Certificate of Excellence
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716 reviews from our community

Traveler rating
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    54
    29
See reviews for
109
516
5
14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (145)
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Brisbane, Australia
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 28, 2014

Shared a wonderful week here with friends. The resort is set in tranquil rainforest and our adjoining beautiful, large, refurbished cabins allowed for privacy when required and enjoying time together. The staff were excellent; the level of service was outstanding from everyone including the general manager, Nick; the chef was superb; food was a stand out, prices reasonable - you absolutely must have dinner here. Apart from exploring the lovely town of Pauanui, there are many nearby attractions and beaches or just sit and enjoy the view from the hotel lounge.

Room Tip: Cabins are located on paths through the rain forest and the walk home to some can be steep.
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  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Margaret P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review, May 5, 2014
Dear Margaret P,
We are so glad you enjoyed your week's stay at Grand Mercure Puka Park Resort and the privacy of the refurbished cabins set in the tranquil rainforest. We appreciate your comments regarding the entire team, together with the stand out food. We'd love to welcome you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 24, 2014 via mobile

Modern, stylish and comfortable refurbished cabins set in lush rainforest in the Coromandel. Excellent food (especially the eye fillet with beef cheeks), friendly and accommodating staff, beautiful views from the main lounge/dining area. Lots to see and do in the vicinity even if you don't like fishing. Great for de-stressing!

Would be nice to have WiFi in cabins but that stopped you from spending all day on your iPad.

Stayed April 2014, traveled with friends
Helpful?
Thank Pakadama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review, May 5, 2014
Dear Pakadama,
Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are glad you found the refurbished cabins modern, stylish and comfortable. It sounds like you really had time to de-stress and look forward to a return visit when our friendly and welcoming staff would only be too happy to host you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 24, 2014

Stayed in the Tawa Treehut Chalet. Check-in staff were very snooty and not very helpful. Felt as if they were really doing me a favour. Access to accommodation only via very steep pathways, which are poorly lit at night. A very tranquil setting which was ruined by a barking dog, late at night and from around 6 am in the morning, On our second night there was a wedding reception which was very loud and went on well past midnight. This also meant that there was very limited parking. No allocated parking for guests which seemed ridiculous and meant and even further hike to our accommodation.
The Miha restaurant was very disappointing. A rather average meal which was over priced and took 55 minutes to arrive after ordering and there were only 6 tables occupied! Breakfast was as bad with a 50 minute wait for poached eggs with bacon.
All in all it wasn't a good experience, especially considering the cost.

Room Tip: Ask how far your chalet is located from the central reception hub. Take slippers in the colder month...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hookachucka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review, July 24, 2014
Dear Craig W,
Thank you for your feedback about your stay with us. Our General Manager has investigated your feedback about the staff who checked you into the property and provided them with your feedback. I can also agree that the lighting when you stayed was poor, due to a storm the previous nights, which had knocked out sections of our pathway lighting – this has since been addressed by our Maintenance team and an Electrician. However on the night/weekend, as a precaution, we issued torches to guests to assist with the walk back to their chalets.
Your experience in the Restaurant is regrettable and has been addressed with the staff on shift that evening. This also gave management an opportunity to review our ordering system, which has taken place, and I can now say has been rectified.
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Auckland, New Zealand
2 reviews
Reviewed April 23, 2014

Me and my partner went there on the 3rd Jan'14 for our new years holiday it was our best decision to go there, it was amazingly beautiful and so peaceful. No noises at all best place for a quite and relaxing holiday.Staff were gentle and jolly throughout our stay they have been really warm and nice.Our chalet was really big with all the neecessities :) and also had a big balcony which was really nice. The food in Miha restaurant is tremendously beautiful we really cant get over with the taste the quality and the quantity of the dishes are amazing, they have really cheap drinks menu which is one good thing. The service was really good even though they were really busy our waitress was relly jolly and was very funny too :)

Overall we enjoyed our stay and it is one of the best place to live in Pauanui, its clean,spacious,safe and very green :)

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tursy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review, May 5, 2014
Dear Tursy D,
Thank you for taking the time to post your review on Grand Mercure Puka Park Resort for your stay in January '14. We are so pleased you enjoyed your New Year's holiday & found the resort beautiful and peaceful, together with the quality and quantity of the meals. Our jolly and funny waitress would love to welcome you back, as would we all.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Puka Park Resort

Property: Grand Mercure Puka Park Resort
Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Location: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Pauanui
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Official Description (provided by the hotel):
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
Grand Mercure Puka Park Resort Pauanui, New Zealand

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