It is not the easiest of resorts to find, because it is well hidden amonst the trees, but it didn't help that the road sign at the entrance was lying on the ground. The next impression was the carpark area with lots of damaged tarseal and very poor (amateurish) repairs. Then there was the concrete roading, a lot of damage evident and the broken pieces just left lying, along wit the dead tree prunings just left lying. The Hotel's own 'utility and maintenance' area is not a good look either, if it must be located on a foot traffic route it should at least be screened a little better, I felt like I was wandering past somebody's untidy back yard. Not a big deal, but not what you'd expect from a Accor property. Our Chalet was newly renovated, but the deck was weather stained etc and a quick clean or treatment with a long lasting self-cleaner would have made a difference. The DVD player was missing from our chalet and we notified that immediately, but the room checks post/pre occupancy should have picked that up. Again first impressions, the number on the chalet door was new but a cheap 'stick-on' where it could be seen that a much better type of welcome had previously been in place. Despite the renovation, the bedside tables were missing much of their top finishing (too many hot cups and water spills), but had swapped sides so the undamaged area was close to the bedside. Whatever they were thinking, it didn't work! Another surprising omission was bedside lights. It was necessary to leave a light on in the bathroom all night as it was pitch black without it and wandering around an unfamilar chalet could see an elderly guest taking a tumble. These are criticisms of material things only, and hopefully constructive, so moving on to the staff, they were all friendly and attentive, the restaurant was excellent, and breakfast options and quality should please anybody. We enjoyed our stay, and saw past any negatives, but if the 'Hotel Inspector' called, she'd give the management a real good kicking. Deal with the first impressions folks, it would not be costly, and you'll be on a surefire winner.
- Official Description (provided by the hotel):
- Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more less
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- Also Known As:
- Grand Mercure Puka Park Hotel Pauanui
- Grand Mercure Puka Park Resort Pauanui, New Zealand