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“Day 3 at Parrot Cay.....”

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COMO Parrot Cay, Turks and Caicos
Ranked #1 of 1 Hotels in Parrot Cay
Certificate of Excellence
GreenLeadersSilver level
Reviewed January 15, 2013

I must admit that I am picky. Usually stay at Four Seasons and up from there. Decided last minute to try Parrot Cay - good reviews on Trip Advisor. When you arrive in PLS, you take a 15 minute or so car ride to marina. Then 40 minute boat ride over to Parrot Cay. Parrot Cay is not an impressive place. The water is beautiful, but the overall facility is no where near a 5 star property. Our room was lovely, but the bathroom was not what you would expect from a better property. Our first room smelled of mold, so we requested a move. They handled it immediately and soon we were in our new room. It was fine - no smell. It is a large property, spread out, with the block of rooms looking like cabins at a nice camp. The staff is lovely, but not very attentive. Waited so long for a check at dinner last night that we just got up and left. Poolside is the same. If you want anything you have to get up and ask for it. If you move your lounge chair to follow the sun, they don't run over to help you. We did get turn down every night so far, but some others that we met were not happy about the lack of turndown in their room. It just feels like something is lacking. No special amenities at the pool - sorbet, etc. Spa has been great so far. Very nice facility. Actually, much nicer than the hotel. The shower is far superior in the spa, so I showered in the spa every night and not my room Not expected for a 5 star property. The other bothersome thing was kids. I did not expect many of them. Unless you take a villa, this is not an appropriate place for children. Relaxing at the pool with kids splashing about is not my type of vacation. Food has been fairly good considering they have to bring everything in by boat. Beach is nice, but not spectacular. They don't rake it and there were very few personnel to help with chairs, etc. let alone drinks. I have been to private islands before. This was fine, but not 5 star. To travel most of the day, and spend a decent amount of money, it should be better.

  • Stayed: January 2013, traveled as a couple
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4  Thank mbk25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded January 31, 2013

Thank you for taking the time out to write this review.

It is clear to me that we did not meet your ecpectations in some areas, and I do apologize for this.

Your's is the third comment that I have recieved recently about the poor service at the pool and beach, this is clearly not acceptable, and I have put in an action plan to solve these issues.

Best Wishes

Grant Noble

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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525 - 531 of 933 reviews

Reviewed January 10, 2013

I travel alot. I am use to certain basics and i appreciate the extras that a hotel has to offer. Parrot Cay is a little pricey, but not unaffordable. I am really a true believer of you get what you pay for. Everything from the beginning to the end was just amazing at Parrot Cay. I got a free upgrade to a Villa. What an amazing villa with a plunge pool, the beach was in my backyard. The service is amazing. The bath product amazing. The spa amazing. The staff where attentive but gave you your space. I expect alot from a hotel and this hotel went above and beyond. I had to ask for nothing.
Please go to Parrot Cay you will have a lovely visit.

  • Stayed: July 2012, traveled solo
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5  Thank TUT174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded January 29, 2013

Thank you very much for your kind review.

I am so pleased that you enjoyed your break with us, and that we exceed your expectations.

I look forward to seeing you back in paradise very soon.

Best Wishes

Grant Noble

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Reviewed January 8, 2013 via mobile

Parrot Cay is the most amazing relaxing resort with excellent service and divine food! The food has gotten even more amazing than when we visited last year! The staff is always friendly and helpful and nothing is beyond their cheerful abilities. The beach houses along the beachfront are amazingly comfortable and definitely worth it! The yoga & Pilates classes were great - especially beach yoga. The new Plantation Fit Run is great for more vigorous exercise, and offers a nice jog through coconut & banana plantations. The guided fit walk through this new trail was very fun and a great way to start the day & get the blood flowing. Loved everything about the stay at Parrot Cay & will definitely return!!

  • Stayed: January 2013
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3  Thank NYC57thSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded January 29, 2013

Thank you very much for your very kind review

We are all very happy that you enjoyed you vacation and have recognized the outstanding food and service.

It is also very pleasing to see that you have noticed our new additions such as our coconut plantation and our new plantation run.

We all look forward to welcoming you back to the resort in the near future.

Best Wishes

Grant Noble

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2012

We stayed just before Christmas, which was great because although we were told the hotel was full, it certainly didn't feel so. Wherever we wanted to be alone we were able to be - on the beach, by the pool, in the restaurants - even in the outdoor jacuzzi in the spa - we never felt crowded at any point. Though any of the people we met couldn't have been nicer! The food is of a supremely high quality from breakfast onwards, and the staff excellent - both points being in our experience unusual in the Caribbean!
The beach and the sea are just amazing - all those photos don't lie.
And the bottom line is that we really want to go back again, sooner rather than later.

  • Stayed: December 2012, traveled as a couple
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6  Thank Hugosdaughter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded January 29, 2013

Thank you so much for taking the time to provide your feedback.

I am very happy that you enjoyed your vacation with us, and that our food and service exceed your expectations.

We do hope to see you back sooner rather than later.

Best Wishes

Grant Noble

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

We really enjoyed our stay over Valentine's Day at Parrot Cay. The service was exemplary. The food was awesome. I loved every meal that I ate there. The beach was wonderful and isolated. The weather didn't cooperate very well, as they had an unusual cold spell and some rain early on. Our couples massage was fabulous. The price is a little on the steep side, but you are paying for the solitude and the exclusivity. The ocean facing room was good, but not great. I liked having the mini-bar outside. The 45-minute boat ride back to Provo made sightseeing difficult. If you are looking to explore TCI, this is not the place for you. If you are looking to live it up and relax in luxury, this place is perfect.

  • Stayed: February 2012, traveled as a couple
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4  Thank DonTucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded January 29, 2013

Thank you very much for taking the time to provide us with your feedback,

I am very please that you enjoyed the fantastic service, food and facilities

As it is nearly Valentines day again , I do hope that we will get to see you again this year.

Best Wishes

Grant Noble

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Reviewed December 23, 2012

For Our Turks & Caicos holiday, we were puzzled between staying at Parrot Cay or Amanyara (since they both seemed to have their advantages and disadvantages from the many internet reviews). So, in the end, we decided to stay at both places, and are now able to compare them both. Also, let me introduce you by telling that I am a seasoned traveller and stayed in some of the most luxurious hotels of the world. When travelling, I like to pick my hotels by using websites such as Kiwicollection, Conde Nast, Travel & Leisure. So we only like the best of the best.

Parrot Cay is a simply stunningly beautiful place, and much more upscale as I thought it would be (somehow, the pictures on the internet did not convince me that this would be an awesome place, worth a place on the Conde Nast gold List, but I was wrong). You will be escorted from the airport to the dock by a van (20 min), and then it is another 40 minutes by private boat to the resort. Rooms are either located in one of the buildings close the reception area and a 3 minute walk to the beach (all rooms come with their own large terrace), or in (semidetached) villas that are located behind the beach (and these come with their own small pool).

Things that I did like a lot :
- the common areas of the hotel are very athmospheric, upscale and chic : reception, restaurant, swimming pool area, and gardens all fit very well in the natural environment.
- the main swimming pool is not only magnificent, but also heated to the temperature of a warm bath, so you can take even a dip a night if you want to (in comparison, the main pool at Amanyara is much colder)
- it has been said before, but the 1,5 mile long beach is indeed composed of powdery white sand, hugging an impossible blue sea (reminded me of the Maldives, albeit without palm trees)
- Food : food (breakfast, lunch and dinner) was EXCELLENT and of very high quality (with change of the menu every 3 days), so kudus to the food and beverage department of the staff. This is were Parrot Cay definitely beats its competitor Amanyara (the latter not only charging outrageous prices but also serving miniscule portions that left us with hunger, although we are not very big eaters).
- Rooms : simple but chic :understated elegance. The beds are heavenly soft.
- Spa : the Como Shambala spa is very impressive and chic (one of the nicest we have ever been to) and is a must when you visit the resort. They have very good treatments.
- Price : the do have very expensive villas, but you can also stay at one the more modestly priced rooms, so there is a budget for everyone
- Staff : very helpful and friendly

Things that I did not like so much (with room for improvement) :
- pre-arrival communication with the resort was a big disappointment : my (in total 5) emails were mostly not answered, and when I did receive a delayed reply, it was in a very informal (too informal) way, with lots of grammatical errors. The resort should realize that this is the first impression they make on their customers, so I advice them to work very hard on this (take lessons from brands such as Aman, Four Seasons, Rosewood) as it may put off some possible customers.
- Wifi was available in the rooms, but there was not wifi at the swimming pool nor at the beach. This may not bother some, but we did miss it to surf the internet on our tablets while lounging near the pool or on the beach.
- lounge chairs on the beach where not comfortable, contrary to the lounge chairs near the swimming pool. Some extra cushions on the beach chairs would help a lot.
- from the beach, to the east, you have a very good view on some unfinished construction of a pair of very ugly, quite high (I guess 4-5 floors) buildings, which does not help to make you feel like being on a private, “uninhabited” island.
- beach service was virtually non existing (waiters were there but hardly noticed us).
- we had to wait upon arrival at the airport for about 20 minutes for other guests to join our transfer to Parrot Cay. I understand this is necessary from a logistical point of view, but somehow I do not understand why they not simply transfer all their passengers immediately to the dock upon arrival, where they can wait for other guests to join, as this would be much more appreciated (realizing that this may involve some extra drives). This is where an exceptional resort could distinguish itself from others.

Comparison with Amanyara (see my other review) :
- Amanyara feels more exclusive, has a somehow nicer beach, and has very impressive common areas and accommodations.
- Parrot Cay has much better food, a better spa, and is within reach of more modest budgets (when staying at one of the rooms instead of villas)
If you want to combine them both, as we did, I would advice to stay in Parrot Cay first, so that you keep the “best for last”.

Tips :
- when booking a room at Parrot Cay, book one of the packages inclusive of food and spa treatments as this will turn out to be cheaper in the end.
- book your room through a Virtuoso agent as the latter will entitle you to some additional benefits such as complimentary room upgrade when available.

  • Stayed: December 2012, traveled as a couple
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42  Thank LuxTravelExpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded February 6, 2013

Thank you very much for taking the time to write a very detailed review,

I am happy that you enjoyed your time with us, and took time out to recognize some of the wonderful things about Parrot Cay.

I look forward to meeting you on your next visit.

Best Wishes

Grant Noble

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2012

Parrot Cay is everything a beach resort should be.

The rooms are chic and the gardens give the feel that you are in the middle of a tropical paradise... add this to the picture-postcard beach and it makes for a fantastic destination.

The food was excellent and we enjoyed eating at both restaurants, although with its beachfront setting, my favourite was Lotus.... I loved the heathy range of juices too, especially the Kryptonite.

What I love most about the Como line is the staff. Friendly, helpful and always willing to go the extra mile. I can't speak highly enough of the them, with particular thanks to Sherline, Reka and Nolie for helping me out with a special occasion.

The pool is absolutely stunning and the Spa is on another level.

An amazing holiday thanks to the destination and the people who bring it to life.

  • Stayed: December 2012, traveled as a couple
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2  Thank Jimplis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grantnoble, General Manager at COMO Parrot Cay, Turks and Caicos, responded to this reviewResponded December 19, 2012

Thank you very much for taking the time to write such a kind an helpfull review.

I am so pleased that you enjoyed your holiday, and we look forward to seeing you back at Parrot Cay, in the not to distant future.

Best Wishes

Grant Noble

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about COMO Parrot Cay, Turks and Caicos

Address: 164 Leeward Marina, Providenciales | British West Indies, Parrot Cay
Location: Caribbean > Turks and Caicos > Parrot Cay
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Parrot Cay
Price Range: $827 - $1,755 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — COMO Parrot Cay, Turks and Caicos 5*
Number of rooms: 72
Official Description (provided by the hotel):
Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more   less 
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Also Known As:
Parrot Cay Providenciales
Parrot Cay Turks Caicos

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