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“Not measuring up to a "five star" experience”

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COMO Parrot Cay, Turks and Caicos
Ranked #1 of 1 Hotels in Parrot Cay
Certificate of Excellence
GreenLeadersSilver level
New York City, New York
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Not measuring up to a "five star" experience”
3 of 5 bubbles Reviewed August 3, 2011

I had heard glowing reviews of Parrot Cay from two trusted friends, one of whom had visited Parrot Cay twice, so perhaps my expectations were a little high. That said, our experience at the hotel was a 3 - and if the nightly rates and food prices fell more into this mid-tier zone, I wouldn't hold it so accountable for the issues we encountered during our stay.
Here's what was good: the grounds, beach, pool and spa areas were beautiful. The yoga classes in the pavilion were awesome, and the quiet pool area by the "old spa" as they call it was really nice - the view was breathtaking.
Here's what wasn't so good: The price of food was ridiculous. If the food was solidly good, with consistent serving sizes and ingredients from day to day, the high price of food would be understandable, this being a private island. Every time we ordered, however, the portions and ingredients varied wildly. My husband and I live in Manhattan, we're definitely used to high prices of food, and rarely would balk at the price of a lunch bill. I've heard of meal plans being an option, and I can see why it may make sense for some, especially those traveling as a family. One positive note, the Como Shambhala menu tended to be a little more consistent, and was overall pretty good. Though over all, 7 out of 10 times we placed an order, they forgot something. Which leads to the next issue: spotty service.
We had one excellent room service attendant, who consistently made sure we had fresh fruit and did his best to rectify any issues we had. Otherwise, it seemed as though a number of the employees were either new or were in training. One night, we had someone come into our room for the turndown service, and he got the curtain stuck in its track so that it couldn't be opened. It took 3 people to come into the room over a period of an hour to fix what was seemingly a very simple issue. The quality of the room itself was not 5 star-worthy. The mosquito netting over the bed looked pretty ragged, with bugs and debris just sitting on top of the netting as if it had not properly cleaned. The tiles in the bathroom looked a little dingy, though it may be difficult to maintain this sort of tile in a humid environment. I also noticed a peculiar issue every day after the room was cleaned - the phone handset smelled horrible! As if it had been wiped down with a sour rag. I had to hold it inches from my face in order to use the phone. The interiors over all looked a little outdated in the common areas, though the white furniture with teak pieces were nice in the rooms themselves.
All in all, I think if the food situation was less irritating, we could have enjoyed ourselves a bit more. I've been to a number of comparable Caribbean luxury hotels, and this is one aspect of it that really stood out as needing some reconsideration. It seemed as if every opportunity was taken at times to add to your bill, and when you're on vacation, the last thing you want to deal with is unexpected surprises.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank skyscraperadmiral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParrotCay164, Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, August 5, 2011
Thank you for taking your time to write on trip advisor. We have set our standard high to ensure that our guest has a memorable holiday and learning from our guest comments will help us to ensure customer's satisfaction. We are hopeful you will give us another opportunity to redeem ourselves. We look forward to welcome you back.

Hotel Manager
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890 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
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English first
London
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 2, 2011

We stayed for a week at parrot Cay in February 2011. I don't think there was anything to fault during our entire vacation, even the weather was perfect and that rearely happens for me!
I have stayed here before, some 5 years ago and i genuinely could not see the "tiredness" that other reviewers did. It is immaculately maintained by almost invisible grounds staff.
The food was excellent and the choices, for a week anyway, were plentiful. The staff are the outstanding side of this hotel though, courteous, friendly, attentive, helpful... I'm running out of adjectives.
We stayed in Garden View room on a half board basis, this is a great deal and takes away any worries about racking up a large food bill.
That is not to complain about the prices, it is extremely good value for stunning surroundings, great staff and pleasant guests (and celebrities)...
Go!

Stayed February 2011, traveled as a couple
Helpful?
Thank Amosuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParrotCay164, Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, August 5, 2011
Our beautiful property is complimented by our dedicated & sincere staffs. We are pleased that you have had a wonderful stay with us and we look forward to welcoming you back.

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed August 1, 2011

2011 has included Jade Mountain in St. Lucia, Bitter End Yacht Club in Virgin Gorda, Jumby Bay in Antigua, so Parrot Cay starts with a little competition. Well congratulations, Parrot Cay wins hands down. From the arrival the staff couldn't be nicer. We'd like to really thank Liz the desk manager for taking care of during our visit. Our beach front cottage was simple and wildly comfortable. The beach is some of the softest in the world and the water....not blue, but an amazing emerald green. Parrot Cay was fully booked, but not once did we feel that there was a full house. The pool, Lotus restaurant and bar were very well done. Food was very very good and the frozen mojito's are a must. Breakfast and dinner at the Terrace were spot on. We had a Indonesian massage at the spa and again spectacular. Transfers to airport were easy and very professional. Great job to the Parrot Cay team.......we'll be coming back!

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank compogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParrotCay164, Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, August 5, 2011
We appreciate and thank you for your glowing review and we look forward to welcoming you back.

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 1, 2011

Our sixth consecutive year & first review! Parrot Cay is a unique experience that remains long after the holiday ends. The rooms are understated luxury complete with divinely scented Como Products. The Lotus & Terrace restaurants serve healthy, exquisitely prepared food using the freshest ingredients, the dining experience is further enhanced thanks to the wonderful staff namely Don, Noi, Putra, Sunisa & their colleagues whose competence, attention to detail (even remembering dietary requirements from one year to the next ) means every meal is memorable. The colour of the sea is amazing the sand like powder underfoot and if a storm cloud does put in an appearance for ten minutes enjoy it while it lasts - the contrast against the turquoise sea is magical. The COMO Spa treatments are second to none Hot Stone, Thai massage and Indian Head massage to mention just three ,each a unique experience at the hands of expert therapists Nina & Kadek to mention just two, experienced advice from the receptionist Eka. Last but not least we recommend that you take full advantage of the daily Yoga & Pilates classes that are included. It's worth a trip just to attend Yoga with Andrea!
Looking forward to next year!
We always book with SEASONS (UK)
Julia & Giampaolo

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank juliagiamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParrotCay164, Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, August 5, 2011
It was such a delight to be able to spend sometime with you at the bar! Thank you so much for that wonderful glowing review and we very much looking forward to see you again next year.

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
5 of 5 bubbles Reviewed July 28, 2011

PARADISE, PARADISE, PARADISE. If you want white powder sandy beaches, 8 shades of turquoise water, amazing food and service.....Then Parrot Cay is the right place. The hotel staff are truly one-of-a-kind. WE LOVED THE ISLAND AND LOVE THE STAFF!

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank squarefeathers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice, CA USA
2 reviews
5 of 5 bubbles Reviewed July 24, 2011

My best friend and I took advantage of the 7 nights for the price of 5 package and had the most incredible time at Parrot Cay. The beach was unparalleled with soft sand and clear warm water. The infinity pool was the nicest pool either one of us had ever been in and we spent hours in it. The staff was outstanding throughout the property. And the food was delicious. The only are where I feel Parrot Cay could improve would be the update the decorating in the rooms...things seem a bit worn, tired, and outdated and are not on par with everything else there which is first rate all the way. The rooms were very comfortable however and this did not in any way detract from the overall experience that we both had catching up on sorely needed lost sleep and sunshine. It is a dream to return again one day and hopefully we will. Thank you, Parrot Cay!

  • Stayed July 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank VeniceVenus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
woodland park new jersey
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 9, 2011

We cannot rave enough about Parrot Cay.It was 7 days of sheer bliss at a resort that does everthing to accomadte you completely.Staff is unbelievably charming and efficient.Special kudos to Noi,Putra,Susiana and Alexis.We want to go back tomorrow.

Lee and Norman Keller

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank kellerkidz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about COMO Parrot Cay, Turks and Caicos

Property: COMO Parrot Cay, Turks and Caicos
Address: 164 Leeward Marina, Providenciales | British West Indies, Parrot Cay
Location: Caribbean > Turks and Caicos > Parrot Cay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Parrot Cay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — COMO Parrot Cay, Turks and Caicos 5*
Number of rooms: 75
Official Description (provided by the hotel):
Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more   less 
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Also Known As:
Parrot Cay Providenciales
Parrot Cay Turks Caicos

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