I had heard glowing reviews of Parrot Cay from two trusted friends, one of whom had visited Parrot Cay twice, so perhaps my expectations were a little high. That said, our experience at the hotel was a 3 - and if the nightly rates and food prices fell more into this mid-tier zone, I wouldn't hold it so accountable for the issues we encountered during our stay.
Here's what was good: the grounds, beach, pool and spa areas were beautiful. The yoga classes in the pavilion were awesome, and the quiet pool area by the "old spa" as they call it was really nice - the view was breathtaking.
Here's what wasn't so good: The price of food was ridiculous. If the food was solidly good, with consistent serving sizes and ingredients from day to day, the high price of food would be understandable, this being a private island. Every time we ordered, however, the portions and ingredients varied wildly. My husband and I live in Manhattan, we're definitely used to high prices of food, and rarely would balk at the price of a lunch bill. I've heard of meal plans being an option, and I can see why it may make sense for some, especially those traveling as a family. One positive note, the Como Shambhala menu tended to be a little more consistent, and was overall pretty good. Though over all, 7 out of 10 times we placed an order, they forgot something. Which leads to the next issue: spotty service.
We had one excellent room service attendant, who consistently made sure we had fresh fruit and did his best to rectify any issues we had. Otherwise, it seemed as though a number of the employees were either new or were in training. One night, we had someone come into our room for the turndown service, and he got the curtain stuck in its track so that it couldn't be opened. It took 3 people to come into the room over a period of an hour to fix what was seemingly a very simple issue. The quality of the room itself was not 5 star-worthy. The mosquito netting over the bed looked pretty ragged, with bugs and debris just sitting on top of the netting as if it had not properly cleaned. The tiles in the bathroom looked a little dingy, though it may be difficult to maintain this sort of tile in a humid environment. I also noticed a peculiar issue every day after the room was cleaned - the phone handset smelled horrible! As if it had been wiped down with a sour rag. I had to hold it inches from my face in order to use the phone. The interiors over all looked a little outdated in the common areas, though the white furniture with teak pieces were nice in the rooms themselves.
All in all, I think if the food situation was less irritating, we could have enjoyed ourselves a bit more. I've been to a number of comparable Caribbean luxury hotels, and this is one aspect of it that really stood out as needing some reconsideration. It seemed as if every opportunity was taken at times to add to your bill, and when you're on vacation, the last thing you want to deal with is unexpected surprises.
- Official Description (provided by the hotel):
- Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more less
- Reservation Options:
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- Also Known As:
- Parrot Cay Providenciales
- Parrot Cay Turks Caicos