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“Total Relaxation”

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COMO Parrot Cay, Turks and Caicos
Ranked #1 of 1 Hotels in Parrot Cay
Certificate of Excellence
GreenLeadersSilver level
New York, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Total Relaxation”
Reviewed April 18, 2011

We (my wife and i and another couple) just returned from 5 days at Parrot Cay. We were originally supposed to stay 8 days but found out at the airport on the way there that my passport had expired, so we were delayed three days. When we booked we thought 8 days may be too long, as we knew it would be quiet there. We were very wrong!! We did not want to go home after only 5 days, as we were just getting into the mood of the place, which is totally relaxed. It is amazing how fast the days went just relaxing, reading, swimming, playing tennis, working out, getting massages (the best we have ever had), kayaking, sailing the hoby cats, never mind eating amazing food!!

The beach at Parrot Cay is second to none. Truly amazing white powder sands. It really doesn't get any better. The pool is also amazing. It is an infinity pool overlooking the beach.

There are many posts about the trip there, so I won't cover much of that. Suffice it to say that from NYC it is very easy.

The staff is mostly from Bali, Thailand, Indonesia, etc. and all incredibly friendly and accomodating. As good as it gets.

The food, although very high priced, is excellent. We were concerned about there only being two restaurants to choose from but we never got tired of the two. The only drawback was that we felt like the liquor (particularly the vodka) might be watered down. We all drank martini's and we all had the same feeling that it tasted watered down. I certainly hope that is not true but that is what we experienced. Also, one night I had a double shot of Pyrat Rum XO Reserve, which I frequently drink at home. When the bill came I discovered that it cost $25 per shot at Parrot Cay, which is crazy since an entire bottle costs just $25. Funny enough, the other drinks were not really over priced, so it could have just been a mistake on their pricing (General Manager Grant who I know will be reading this take note).

The only draw back to Parrot Cay are the rooms themselves. They are certainly adequate but they are not truly first class, as the rest of the resort truly is. The bathrooms are particularly small and the showers are not enclosed. Not a big deal really but at over $1,100 per night, we expected more. Also, other than the villas (which are right on the ocean), the rooms are set back from the ocean and it is about a 3 minute walk to the pool and ocean. That said, the rooms are perfectly comfortable and the beds and linens are excellent, so we got over it pretty fast. All of the other parts of the resort made up for it.

The spa at Parrot Cay is a highlight. It is really beautiful and the therapists world class. We kept saying that Parrot Cay would be a great place to come for a week of getting yourself healthy, working out, eating right, resting, etc. The place really is designed for this.

Surprisingly there were a lot of kids at Parrot Cay, particularly those under 2 years old but there were quite a number of 8-13 year olds as well. They were no bother to us but we were surprised to see that many there, as we did not think it would be that child friendly and thay they might get bored. They all seemed to be having a great time though.

So, in summary if you are looking for a very relaxing resort with great beaches, fantastic service and don't care that much about a top, top shelf room, then this is the place for you. We loved it and will certainly be going back....hopefully soon!

  • Stayed April 2011, traveled as a couple
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Helpful?
2 Thank DFSCRC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParrotCay164, Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, April 21, 2011
Thank you for your review and we appreciate your feedbacks which allow us to improve.

-Hotel Manager-
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English first
New York, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 16, 2011

This is a fantastic place. relaxing and beautiful with impeccable service and a beautiful spa
Very warm and friendly - children are permitted - but never overrun the property or give the "kid club" feel - but they have fun all day with tons to do.

Great for families and couples. Private and undisturbed. Understated- relaxing luxury.
The staff are kind and very one on one. The room are light and airy with porches overlooking the sea.. or stay in one of the amazing villa's on the beach. The beds, linens and bath are excellent. This is a top tier exclusive retreat - nothing more to say. We have been five times and never have a moment of regret and book for the next year!
So---
Relax and chill out - with ultimate service, white sand beaches or huge infinity pool by the sea... enjoy great new people and frieds - or have treatments in one of the top spa's in the world - yoga and pilates classes daily included. Great food and chic and sophisticated ambiance. - A+++

Room Tip: Rooms are lovely, Villa's are great..
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  • Stayed March 2011, traveled with family
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Helpful?
2 Thank MaroCher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParrotCay164, Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, April 21, 2011
Thank you for your wonderful review and we look forward to welcome you back to Parrot Cay!

-Hotel Manager-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 16, 2011

My husband and I have been going to Parrot Cay for the last ten years, multiple times a year. We started visiting when our youngest daughter was three years old. Since then we’ve had another daughter, and now the four of us vacation there as often as possible. We are frequent world travelers but there is no place we love more than Parrot Cay.
The beach is long, wide, and sugar–white; the water is emerald green, and so gentle our children have been swimming in it since they were toddlers. All the usual water sports are available: paddle boarding, kayaking, water skiing, but our favorite activity is sitting under an umbrella all day long with a good book. You put up a flag and the nicest beach attendant you’ve ever met brings you whatever you wish.

We’ve probably stayed in every accommodation Parrot Cay has to offer, and we love them all. The rooms are Balinese-inspired and ecologically mindful. Simple beautiful light-filled architecture, high ceilings, large bathrooms, four poster beds draped in dreamy white mosquito netting, gorgeous hand-loomed and dyed bed spreads, the softest sheets, a choice of hard and soft pillows. Como Shambala makes the bathroom products, and I admit we always take what’s left of ours home. I believe they’re organic and paraben free -- they also smell divine, and work beautifully.

The food at the resort continues to be one of the biggest draws for us. It is across the board FABULOUS. Shambala restaurant offers fresh pressed juices, raw food, and vegan items; Room service serves everything from nasi goreng and grilled steak, to avocado and crab sushi, and I promise you all of it is delicious.

My husband likes to start the evening at the Lotus bar. We go with our kids who sip Shirley Temples while we have a mojito. It’s a great open-air place for families or couples to gather pre–dinner. The bartenders make wonderful drinks and couldn’t be more attentive. Then we amble over to the Lotus restaurant, a place of refuge for our family. As soon as the four of us sit down in this beautiful open-air restaurant and are greeted by the wonderful manager, Putra, all our worries dissolve. My children order spare ribs, smoked duck in lettuce cups, or chicken fingers and fries. My husband and I have fresh fish with three sauces, pad thai that rivals the best we’ve had in Thailand, and always the fresh coconut sorbet for dessert. The walk back to the room under a starry sky fills us with awe.
Parrot Cay is a place for romance. Romance between couples. Romance between humans and nature. Romance between families, where we all put our computers and phones down for a while and look into each other’s eyes and remember how lucky we are.

Spa. You will find no better spa in the world. A world-renowned Ayurvedic doctor named Saraswatti -- famous for transforming people’s lives (including mine) – attracts people from all over the world. Massage by Bawa. Pilates and yoga with experts Linda and Andrea. How all these teachers and healers have converged under the roof of this one resort is almost unbelievable. Except that it isn’t. You can go to Parrot Cay to heal anything. Or just appreciate what you have with new understanding. It’s a place that gives what you need.

As utterly perfect every detail is nothing compares to Parrot Cay’s staff. They are simply the biggest hearted group of super intelligent, efficient people you’ll ever meet. I think Crawford does the hiring and he is an absolute genius at sussing out genuine human kindness. Recently a new manager, Grant Noble, has taken over and he is superlative at every turn. Every night Grant enters the Lotus dining room and says hello to each family, engages the kids in a way that they like – right at their level – never condescending. More than once we’ve watched him help someone to a table, or bring them a drink from the bar. I suspect he’s the kind of manager who runs a team by never being above any task. He seems to inspire leadership by example. We’ve had two long visits to Parrot Cay since he’s been there and he remembers everything we’ve told him. (Does he carry a recorder? A cheat sheet? Have perfect audio recall? Or does he just listen? Who knows.) Grant quickly makes you feel that you belong at Parrot Cay, that you are his special guest, and that he and his staff want you to be very, very happy.

Two fabulous and hard-working women, Nolie and Shirley, support Grant. They are the mother figures at the hotel and they take that job seriously: they’re the ones who will swoop your kid (or you) into their arms, let you into the store after closing, be certain everything in your room is perfect, and tally your bill at the end of your stay. They are extraordinary, and no detail misses their watchful eye.

A team of butlers administers to guests in the villas but also help in the dining room and pool. That team is led by Sumanta who may just be a spirit god dressed in a white shirt and pants. We had the great good fortune to meet him a decade ago at the Shambala Resort in Bali and have never forgotten him. We were over the moon to find he had been transferred to Parrot Cay. If you go, find him and say hello. I promise you he is not only brilliant at his job, he is a magical being.

I can’t say enough good things about the staff at this hotel. The people who work there seem happy, and happy to make you happy. If it’s an act, it’s one of the best in the world.
I could go on, but will finish by saying whenever I’m at Parrot Cay I see many well-known artists, who could arguably stay anywhere in the world, repeatedly picking Parrot Cay as their vacation spot. I know why.

Room Tip: Reserve early.
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  • Stayed March 2011, traveled with family
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Helpful?
4 Thank Eliz727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParrotCay164, Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, April 21, 2011
Thank you for your wonderful glowing review and we look forward to welcome you back to Parrot Cay...your second home !

-Hotel Manager-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed April 13, 2011

Parrot Cay is truly a magnificent place. Expect great service, fabulous Spa and wonderful cuisine surrounded by lush grounds, endless white powder sand and turquoise blue waters. Now, doesn't that sound perfect?

As a 5 star hotel, Parrot Cay truly delivers. Staff are friendly, efficient and seem to anticipate your needs. The Spa is bar none one of the best in the world. Whether you opt for a Como Shambala massage or enjoy a Yoga session, it truly heals the mind, body and soul. There are many options for food. Lotus Restaurant is located by the pool overlooking the beach and serves Asian Fusion cuisine. The setting here is more casual. The Terrace has a Mediterranean flair with views of the lush gardens. Room service provides various options including a "spa menu" for the health conscious. Lastly, accommodations vary. You can opt for a bedroom, suite, villa or beach house. Either choices are great.

So, if you're thinking of a special getaway and try a little piece of heaven on earth. Definitely consider Parrot Cay.

  • Stayed March 2011, traveled with family
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Helpful?
Thank Shoes242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParrotCay164, Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, April 21, 2011
Thank you for your wonderful glowing review and we look forward to welcome you back to Parrot Cay...your second home !

-Hotel Manager-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fareham
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed April 8, 2011

Like walking into paradise with a warm greeting on arrival, much appreciated after a long journey from London via Miami. Woke to a wonderful view from the balcony of room 505 of the gardens and ocean. Very spacious and tastefully decorated room, giving a feel of understated luxury. We soon settled into a routine of a walk before breakfast on the empty white sandy beach with the gentle waves of the turquoise sea lapping at our feet. Breakfast on the terrace was a great experience, mouth watering choice of fruit and many other delights. Afternoon tea in the library was a touch of the times gone by, relax in the cool with a cup of tea and piece of freshly baked cake, heaven! Cocktails by the pool at sunset are a must. A very imaginative menu of Asian cuisine at the pool side restaurant really got the taste buds going followed by a good selection of attractive, delicious deserts. Our eight day stay at Parrot Cay could not be bettered, attentive staff looking after our every need in a tropical paradise.

Room Tip: Wonderful relaxing luxury.
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  • Stayed March 2011, traveled as a couple
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Helpful?
Thank n1gdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed March 27, 2011

(Note: I have already written to the manager of the resort regarding a lot of the issues you will read about below. He did get back to me promptly, saying that a lot of these things were being rectified. Though, honestly, I was told the same thing last year by a different manager. I hope this time it’s for real. )


If you were to say to me 6 years ago “I don’t understand what the big deal is about Parrot Cay,” I’d say you were crazy. If you asked me the same question today, I’d say you were totally justified. Yes, despite still clinging to a reputation as an exclusive, world-class resort, Parrot Cay’s true magic is quickly fading, and after visiting there 3 times in the past 10 years, sensing this is something that truly breaks my heart. Part of the reason for the decline, a large part, is the resort’s new family friendly attitude. It used to be a romantic and serene retreat. Now it’s plagued with loud, selfish, rude, over-privileged families. The kind you might expect on a Disney cruise (minus the over-privileged part).

But hey, let’s not be all doom and gloom. Let’s hear the good stuff first. Okay, well, first and foremost with Parrot Cay is the natural beauty of the island itself. It’s breathtaking and allows for a very unique Caribbean experience. The mile-long white sand beach is striking and makes for one of the more romantic places you could ever be. This is partly because entire families don’t care to take mile-long walks! Ha-ha! You won’t be alone on the beach but you’ll be darn close. Every once in a while you see other couples making the same trek (trying to escape the Disney atmosphere at the resort proper, no doubt) and it only adds the romanticism as you pass them by and share a pleasant “hello”, knowing they’re there for the same reason as you, to enjoy time with someone you love. Lush gardens and beautiful landscaping adorn the entire property so feel more like you’re in a tropical rainforest than on a desert island. Our room, a One Bedroom Beach House (which we were graciously upgraded to) was absolutely beautiful, with a few minor exceptions (see photos). If you can afford it, this is truly an amazing “room” to stay in. It comes at a huge price tag, of course, as does any stay at the resort. Despite being upgraded (double upgraded, in fact) our one-week stay cost nearly $12,000.

Another one of Parrot Cay’s incredible highlights is the Spa. Everyone talks about the spa and it is totally worthy of such praise. It’s hard to pinpoint what it is that they get so right, but a lot of it has to do with the incredible spa staff. They are warm, courteous, professional, and one hundred percent dedicated to making you feel relaxed and comfortable. This goes for the rest of the resort staff as well. Last year, I had a different experience with some of the staff, and this year, only a sole housekeeper was the blemish on an otherwise perfect scorecard as far as service goes.

Food at the resort is still very, very good (not to mention very, very expensive). We were on a meal plan so that took some of the sting out of the food prices, but the liquor prices were shocking as well. One night we ordered two shots of Patron tequila and found out later when we signed the check that we were billed- are you ready for this- fifty dollars for them. Fifty dollars for two ounces of liquor! We were aghast. Good thing we had the booze before we saw the price! The Lotus restaurant has some excellent Asian cuisine. We ate there every night in fact because the menu for the only other restaurant, The Terrace, was truly uninspired.

But, by far, our biggest disappointment with Parrot Cay is the lack of relaxation afforded to guests thanks to the new Disney atmosphere. In short, it seems that in their desire in recent years to cater to children (likely for the obvious additional revenue it brings), they have forgotten how to cater to adults. I will note several issues below—all of which, I fear, will eventually lead other couples, like my wife and myself who are seeking a peaceful, romantic vacation to look elsewhere. And let me assure you, we are not child haters. In fact, my wife is a teacher who loves her job, but when vacation time rolls around, what she needs and deserves is a break from the noise. And in nearly every public situation we were in this past week, this was impossible to come by. Some cases in point:

• As I was sitting in our plunge pool, a dad came up behind the dunes—in full view of me, and allowed his son to urinate on the path I walked daily from our room to the beach.

• Another father dipped a napkin in the ice water meant to chill the yogurt (not sealed commercial yogurt, mind you. Real yogurt in tiny open glasses) at the breakfast buffet and wiped his kid’s dirty face with it. Then, he did it again! Re-dipping the filthy napkin in the water.

• One morning a child was just eating AT the buffet—right on the buffet table—rather than returning to his table. Neither parent came to fetch him, of course. They let him eat right off the buffet, grabbing at everything as though he were at home.

• For several nights at the Lotus Bar there were nine children in the bar. Nine. There was no room for adults to sit and enjoy themselves. For several days in a row, in fact, an entire family would sit at the bar and eat dinner for hours, treating it as though it were a chain restaurant. On another occasion a family had stepped into the pool area and left all of their beach paraphernalia on the bar and strewn on the ledge behind one of the couches, so not only were we unable to be seated at the bar, but the beautiful ambience had been transformed into a family mudroom. Is it too much to ask that a bar be for adults only?

• Had we not been able to retreat to our cottage plunge pool each day, but instead been forced to go to the public pool, I'm quite certain our vacation would have been devoid of any relaxation. Even from our room, a good hundred or so yards away from the pool, we could hear the endless games of Marco Polo and other assorted “mom!! Look!!!” screams.

• Oh how I wish I had recorded the unbelievable mayhem that interrupted our breakfast every single morning for you to listen to here. I don’t think it can be properly conveyed any other way. It was nearly impossible for us, and indeed other couples, to have any conversation. Every day it was a mad house of screaming, crying and, on our last day in particular, simulated flatulence. How charming.

Now, I do fully realize Parrot Cay cannot be held responsible for the rude, inconsiderate and just plain nasty behavior of its guests and their children (in all cases with no exceptions, the offenders were families staying at the resort, not other couples), but they do have the ability to curb certain situations like these and should start doing so immediately.

It should also be noted that that because my wife is a teacher we have to visit Parrot Cay during the school vacation weeks and therefore are subject to more family activity than we might at other times during the year. And yet I still feel that I should be able to stay there without constant interruption of my vacation by a screaming child or other, more disgusting behavior.

Kids/families aside, some other things at Parrot Cay are still not quite what they should be. The food (aside from Lotus as mentioned above) was not beyond critique. The breakfast buffet, unfortunately, has declined since last year. I’m still amazed at the lack of fresh, bright tropical fruit available at the buffet in the morning. Especially when, in my own local supermarket thousands of miles away from the tropics, I can still get better looking fruit. Honestly, why is a mango so incredibly rare to get at Parrot Cay? It’s really odd. Last year, there were plenty of avocados, bagels, chorizo and even varieties of quiche to choose from at breakfast. This year, the buffet lacked all of that and resembled something I’m more likely to see on a cruise line. Deli sliced turkey and salami for breakfast? Maybe that’s a cultural thing, but if it is, let’s not let it take the place of other breakfast staples like I listed above.

There were some maintenance issues as well. Our tub and sink stoppers were inoperable. The sliders to the veranda wouldn't lock, despite requesting a repair and supposedly having it fixed on our first day. I also fell through some rotted floorboards on our deck upon exiting the pool one day, filling my foot with splinters. The base of the shower was covered in moldy, rotted wood and many of the shutters in the room were broken and either poorly patched together or not fixed at all. These may seem like small things, but for a $3,500-a-night room, I don’t think any detail is too small.

So to sum up a too long review, Parrot Cay has so much going for it and needs to turn the ship around in order to save it from ruin. It’s an expensive luxury to stay here and it should feel that way. Right now, it doesn’t.

  • Stayed February 2011, traveled as a couple
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Helpful?
26 Thank AloeKeef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Connecticut
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 23, 2011

We stayed recently at Parrot Cay with our 14 year old daughter, and had a wonderful trip. The resort really surpassed all of our expectations, even though it was highly recommended to us by friends who had been there a few years ago. The service was outstanding, the grounds, and rooms were beautiful.. exceptionally fantastic soft white sanded beach...it was absolute perfection. The food was delicious and healthy.. breakfast, lunch and dinner were all equally outstanding. The spa was peaceful and relaxing, and the yoga and pilates classes that are offered twice per day (including on the beach) were excellent. This is an impeccably run, magnificent place to spend a vacation, we couldn't recommend it more highly! We travel quite a bit, and can be very hyper-critical, but honestly found it to be flawless.
p.s. the pool is amazing as well, but the beach is so great that we didn't spend much time there!

  • Stayed March 2011, traveled with family
    • Value
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Helpful?
3 Thank JBS526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParrotCay164, Manager at COMO Parrot Cay, Turks and Caicos, responded to this review, April 4, 2011
Thank you for your glowing review and we look forward to welcoming you back.

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about COMO Parrot Cay, Turks and Caicos

Property: COMO Parrot Cay, Turks and Caicos
Address: 164 Leeward Marina, Providenciales | British West Indies, Parrot Cay
Phone Number:
Location: Caribbean > Turks and Caicos > Parrot Cay
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Parrot Cay
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — COMO Parrot Cay, Turks and Caicos 5*
Number of rooms: 75
Official Description (provided by the hotel):
Parrot Cay by COMO in the Turks and Caicos is the northern Caribbean’s preeminent private island. It combines nature—1000 unspoilt acres, a mile-long powdered beach—with relaxed luxury and the multi-award-winning COMO Shambhala Retreat, which offers a range of holistic, Asian-inspired therapies as well as yoga and Pilates with world-class tuition. Accommodation, comprising whitewash interiors with chic teak finishing, includes beachside houses and villas. The island also features private residences, offering absolute privacy away from the main resort. The island’s two restaurants serve gourmet and easy dining as well as healthy COMO Shambhala Cuisine. Watersports, diving and island adventures complete the Parrot Cay experience. ... more   less 
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Also Known As:
Parrot Cay Providenciales
Parrot Cay Turks Caicos

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