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“Fantastic Hospitality and Service form every member of staff”
Review of The Glencoe Inn

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The Glencoe Inn
Bristol, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Hospitality and Service form every member of staff”
Reviewed May 15, 2011

Good food and a very warm welcome from the friendly staff await you here. We arrived at the Glencoe hotel on the third night of our honeymoon travelling around the Scottish highlands. We enjoyed our time in this hotel so much we extend our stay by a further night.

The en-suite bathroom was a little tired but clean. The room was of a good size with very comfortable bed and quality linen. The restaurant and bar are very comfortable and food (Both breakfast and evening meals) was of a very good standard. The hotel's interior is better than the exterior. Not that the exterior is particularly unpleasant, only it does little to sell what is to be found inside. (A real case of don't judge a book by its cover). The best thing about the hotel has to be the friendly staff. We were very well looked after indeed.

After checking-in word spread amongst the staff that we were on our honeymoon. Despite the bar being relatively busy one waitress managed to find the time to chat to us and present us with a complementary bottle of champagne. She then took the time to put this on ice and deliver it to our room to enjoy after our meal. For the rest of the trip we were greeted by all the staff as the 'Newlyweds'. Everyone taking that extra bit of time to talk to us and offer any advice they could about what to see and do. Even the waiting staff at breakfast would pop in and out of the restaurant to collect a print out with details of a local attraction you had been chatting about, or to get you the latest weather report for the area.

The Glencoe Hotel is an ideal base for exploring the beautiful Glencoe Glen, Glen Nevis and Ben Nevis. There is plenty to do in the area particularly if you are interested in walking, outdoor activities, scenic drives etc.

We would thoroughly recommend this hotel.

  • Stayed April 2011, traveled as a couple
    • Value
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Helpful?
1 Thank James-Maillardet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NigelBirdManager, General Manager at The Glencoe Inn, responded to this review, May 16, 2011
Thank you for taking the time to place your review on trip advisor,I was delighted with your comments and will pass them on to my team.It is always important to receive guest feedback to help us ensure that we are achieving our service goals.Once again thank you for your review and look forwar to wecoming you back to the hotel,perhaps on your anniversary.Regards Nigel
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632 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (124)
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English first
Bedford, United Kingdom
Level 3 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 12, 2011

My wife, young daughter and myself booked this hotel. Only to see the streetview in googlearth from imagery dated 2009 and thought what have we done....

Due to the fab service reviews on hear and the fab location (perfect for the Nevis Range, Fort William and beyond) we took a deep breath and went... We're both glad we did... The food was exceptional and the service was that of a much higher class hotel. The staff were all extremely friendly and very helpful. Infact they went beyond helpful at times. I can't fault any of the above.

The only issue you may find is that the images on the website are a tad misleading and the rooms, although obviously have been renovated, require a little extra money throwing at them from the Hotel Group this belongs too... Door handles are dated (First Impressions), the bathrooms are also dated. However, the rooms are spotlessly clean... Also alot of people say the hotel is musty, it is BUT if you do a little research you'll find the hotel has been there for quiet some time.... I think the efforts made to help the mustyness disperse are commendable.

I feel the hotel group involved have a little gem here, with a little investment (or even a lot eg the empty lot and half of the hotel screams leisure centre or spa) and with the current management, this hotel will go far and will find the wife and I visiting again...

Thankyou to Nigel and his staff for a wonderful stay...

Hurry up Hotel group and get your hands in your pockets...

Room Tip: 116 bye far the best view and largest room in hotl
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  • Stayed May 2011, traveled with family
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Helpful?
Thank Rikeard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NigelBirdManager, General Manager at The Glencoe Inn, responded to this review, May 14, 2011
Thank you so much for placing your review on trip advisor,I was delighted that you found the service to your satisfaction and that you enjoyed your stay.My aim is to provide fantastic and memorable service and great food along with very high standards of housekeeping and from your review It seems as if this is being achieved.Once again many thanks for your review.I look forward to welcoming you back to the hotel and the beautiful village of Glencoe.Kind Regards Nigel
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bridlington
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 9, 2011

All the staff were very attentive and helpfull. Best friendly service we have ever had. They were a new team apparently been there 5 weeks and turning the hotel round. The manager was everywhere. The food was excellent. One of the best steak burgers I have had and onion rings made freshly with slices of real onions The room was a good size and had loch views and was a bit extra but worth it with a large bay window. Looked like new beds and curtains. The bathroom was basic and along with a lot of scottish hotels needs refurbishment. Everything was very clean. The general decor was not anything special

  • Stayed May 2011, traveled as a couple
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Helpful?
Thank johnbrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NigelBirdManager, General Manager at The Glencoe Inn, responded to this review, May 13, 2011
We are delighted that you had an enjoyable stay at the hotel and that you found our services to your complete satisfaction.My team are constantly striving to ensure a fab experience is enjoyed by all of our guests.Thank you for taking the time to place your review on trip advisor and I look forward to welcoming you back to the hotel in the future.Regards Nigel
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Carlisle, United Kingdom
1 review
Reviewed May 9, 2011

We came to Glencoe last year walking and decided to come again and booked this hotel .
It is just what walkers need good food ,clean rooms and a big bath to relax in . The staff are the friendliest we have ever met nothing was a trouble for them ,we recommend it 100%

  • Stayed May 2011, traveled with friends
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Helpful?
Thank archie032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NigelBirdManager, General Manager at The Glencoe Inn, responded to this review, May 10, 2011
I am so pleased that you enjoyed your stay at the hotel,It is always very gratifying to find out first hand that you are getting things right.My team will be delighted with your comments as they are striving to ensure that our guests have a memorable experience.Kind Regards Nigel
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Carlisle, United Kingdom
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 9, 2011

party of six walking friend stayed for 3 nights dinner bed and breakfast, we had the most fantastic service from every member of staff we meet. Going back to this hotel at the end of long wet walking day you will be greated by friendly staff, cosy bar, and great food thanks for a lovey stay.

  • Stayed May 2011, traveled with friends
    • Value
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Helpful?
Thank 190736Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NigelBirdManager, General Manager at The Glencoe Inn, responded to this review, May 10, 2011
Fine praise indeed!Thank you for your kind comments,my team will be dlighted when I pass them on.As a new team they are out to impress and it looks like they are winning.I look forward to welcoming you back to the hotel.Kind Regards Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
1 review
Reviewed May 7, 2011

When we first saw the hotel it appeared to be non-descript and in need of a facelift. While these traits remained the same, the personal attention of Nigel (the newly appointed Manager) made all the difference. From finding us a room suitable to our needs, to ensuring that our favourite beverages were in stock. When they weren't, he rectified the situation. He is a hands on and personable manager. Without his presence, I believe the hotel could not sustain repeat patronage without major renovations without increasing the room and food rates.
Nice job Nigel.

  • Stayed April 2011, traveled as a couple
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Helpful?
Thank Sticker1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NigelBirdManager, General Manager at The Glencoe Inn, responded to this review, May 8, 2011
Thank you for your kind comments,It is pleasing to know that the small touches are being recognised.We are a new team at the hotel and it is my intention to ensure that all my team know how to go that extra mile for our guests and from your review they are obviously achieving their goals.Once again many thanks for placing your review on trip advisor.Kind Regards Nigel
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Scotland UK
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 5, 2011

We booked this hotel to do a bit of hillwalking so the location was perfect. The room was ok and the bathroom was a bit tired but it was fine for what we required. We booked dinner, B&B. The breakfast and dinner was excellent. Cant fault the food at all. We enjoyed it so much we paid the supplement for the steak on the second night and that was excellent as well. The service from the staff was superb as they met our every need (drying off clothes etc).

  • Stayed February 2011, traveled as a couple
    • Value
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Helpful?
Thank ceesam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NigelBirdManager, General Manager at The Glencoe Inn, responded to this review, May 6, 2011
Thank you so much for placing your review on trip advisor, I will pass on your kind comments to my team who I know will be delighted.I am pleased that you enjoyed your stay with us and look forward to welcoming you back to the hotel in the future.Regards Nigel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Glencoe Inn

Property: The Glencoe Inn
Address: Glencoe Village Tyndrum Road | West Highlands, Glencoe Village PH49 4HP, Scotland
Location: United Kingdom > Scotland > Scottish Highlands > Glencoe > Glencoe Village
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #7 of 11 B&Bs / Inns in Glencoe Village
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Glencoe Inn 4*
Number of rooms: 15
Official Description (provided by the hotel):
Located in Glencoe Village, this traditional highland hotel offers informal and friendly hospitality where nothing is too much trouble. We serve delicious homemade local food all day. There is an excellent atmosphere in our well stocked bar each evening. There is a great choice of family, twin and double bedded rooms available - many with stunning loch views. A friendly welcome awaits you. ... more   less 
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Also Known As:
The Glencoe Inn Scotland

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