I have to confess that I know this hotel since several years and have used it frequently for me an my staff. So I made an special agreement with the management. The responsible sales manager need two or three reminding emails until you may get an answer. Requests for reservations are not answered in time or bookings are not done. Last time I ordered two suites but only one was available. Come on - that is no standard. And happened already twice. Ok - it is high season - but is the management on holidays too? At the reception there are still queues as I noticed also last year. Even in the quiet season they let you just wait and some of the staff members are really unfriendly too!
The room cleaning was unsufficient. In the kitchen and bathrooms we found uncleaned stuff. In the living room we have had a non ordered bed blocking all the space. It wasn´t removed during our short stay.
The restaurant I know already from last year and I don´t use it anymore. It delivers no relation between quality and price. Any fishermen place at the coastal area of Trafaria or Porto Brandao would be better and affordable even with Taxi. The breakfast was of average hotel standard but only if you are an early bird. In peak hours tables and stuff are running out. The bar area is still in the Lobby and by far too small for high season.
The Spa and fitness area was ok so far.
For me that hotel is only interesting because of my nearby business. For golfers it may also be nice. For families and vacations - there is the pool - but the nice beaches of Costa Caparica are miles away!
The last years I recognised a severe drop in service quality and performance. I´m shocked about unsufficient cleaning. It was just another piece in this puzzle that I caught a huge cockroach in the cellars underneath the restaurant area on the way to the outside pool.
I´m considering to take another hotel for my next stay.
- Official Description (provided by the hotel):
- The Aldeia dos Capuchos Golf & Spa Hotel is located in the historic town of Vila dos Capuchos, on the Costa Caparica, 20 kilometres to the south of Lisbon and provides magnificent ocean views. Only 20 minutes from Lisbon Airport, 10 minutes from centre of Lisbon and 3km from the beaches at Costa da Caparica. ... more less
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- Also Known As:
- Melia Aldeia Dos Capuchos Golf Hotel Lisbon
- Melia Hotel Lisbon