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“Worst Customer Service”
Review of Amaryllis Hotel

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Amaryllis Hotel
Ranked #158 of 170 San Vito lo Capo B&B and Inns
Montreal, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Worst Customer Service”
Reviewed October 10, 2012

I am a travel agent and I have stayed from one star to 5 star hotels. What makes the difference is the customer service!

I arrived at the hotel and I received this tiny room as I opened the door my feet almost touched the bed! There was a window but on the ceiling barely giving light to the room seeing that I suffer from being claustrophobic I requested another room. It was a problem they had no rooms to accommodate me. I requested to leave the hotel as there were other hotels whom the room were double the size and it was less expensive and across from the beach. Giovanna the owner of the Hotel Amaryllis threatened to call the police if I check out. After this threat I stayed! This hotel has nothing to offer, the toilet seat is awkward, you have one electric card key which means you can not have the AC on during the day, keep in mind it is 40 degrees and my chocolate bar melted on how hot the room got! Pillows are as hard as cardboard, rooms are small, old furniture, small reception, my radio went missing and Giovanna accused me that I misplaced it! There is no compassion, all they want is your money and they don't care if the client is happy or not! I truly don't recommend this hotel!!!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank antonella c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Any
English first
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Additional Information about Amaryllis Hotel

Property: Amaryllis Hotel
Address: Via Maniaci 9, 91010, San Vito lo Capo, Sicily, Italy
Location: Italy > Sicily > Province of Trapani > San Vito lo Capo
Amenities:
Bar / Lounge Room Service Wheelchair access
Hotel Style:
Ranked #158 of 170 B&Bs / Inns in San Vito lo Capo
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Amaryllis Hotel 2*
Number of rooms: 10
Reservation Options:
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Also Known As:
Amaryllis Hotel San Vito Lo Capo, Sicily

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