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All reviews the bus rome airport free shuttle business center runs every minutes next morning every half hour last night last stop shuttle service family room breakfast buffet an early flight night's sleep minute ride one night stay rental car
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Reviewed July 6, 2018

Great rooms, great beds. Great location relative to the airport. Free airport shuttle. Restaurant on site and room service too! Didn't hear plane noise but... heard guests above (from 6th floor) and housekeepers across hall (at 950pm).

Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank imsavvy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRA, Direttore at Hilton Garden Inn Rome Airport, responded to this reviewResponded October 17, 2018

Dear Guest,
Thank you for the feedback about your recent stay. We are really happy that your experience was overall positive in every aspect of the stay. Thank you also for the constructive comment.
I hope we can meet you again in our property in the next future.
Sincerely,

Simone Iovacchini
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2018 via mobile

We stayed one night because of the convenience to the airport. The breakfast buffet was very good and i was glad to see soy milk available. It could be improved by making almond or peanut butter available to plant-based guests who don’t eat meat or cheese. Everything was very good except the beds were foam and offered zero back support. Both my mother and I woke with terrible back pain!

Date of stay: July 2018
Trip type: Traveled with family
Thank DrPamLinden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRA, Direttore at Hilton Garden Inn Rome Airport, responded to this reviewResponded July 30, 2018

Dear Guest,

Thank you for the detailed feedback about your recent stay. We are really happy that your experience was overall positive, we will definitely work on the points to improve to make sure other guests won't have other issues..
I hope we can meet you again in our property in the next future.
Sincerely,
Simone Iovacchini
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2018 via mobile

Great place to stay if you have an early flight to catch from Fiumicino airport. Very friendly staff, great bed, Rothko prints on the walls — just the place for a weary traveler to recharge at the beginning or end of their visit to Rome.

Date of stay: July 2018
Trip type: Traveled with family
Thank travelisfun45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRA, Direttore at Hilton Garden Inn Rome Airport, responded to this reviewResponded October 17, 2018

Dear Guest,
Thank you for the feedback about your recent stay. We are really happy that your experience was overall positive in every aspect of the stay.
I hope we can meet you again in our property in the next future.
Sincerely,
Simone Iovacchini
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2018

Perfect if you have to catch an early flight or if you have less than 2 days to see Rome. You can take a train from the airport to the main train terminal in Rome. The hotel is clean and safe and outside the city. You do need the catch a special airport shuttle ( only at arrivals) to get there so you may wish to tAke a 2 minute cab ride if you can’ Find the shuttle the first time.

Date of stay: June 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Vivek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRA, Direttore at Hilton Garden Inn Rome Airport, responded to this reviewResponded October 17, 2018

Dear Guest,
Thank you for the feedback about your recent stay. We are really happy that your experience was overall positive in every aspect of the stay. I'm glad you have appreciated the value of the service expressed from our team and the unique features we have.
I hope we can meet you again in our property in the next future.
Sincerely,

Simone Iovacchini
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2018

You have to get to the airport early in the morning in Rome… You actually get to walk there from the hotel… It is a big complicated but it’s a great way of avoiding Rome traffic in the morning… The hotel is just bland in every way… The room smelled musty when I walked in…

Date of stay: June 2018
1  Thank 653fayef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIRA, Direttore at Hilton Garden Inn Rome Airport, responded to this reviewResponded July 17, 2018

Dear guest,

Thank you for the feedback about your recent stay. We are very sorry your experience was not fully satisfactory. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. I wonder if you shared your issues with a manager in order to make something to improve the situation. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
I hope we can have another opportunity to have you again in our Hotel.
Sincerely,

Simone Iovacchini
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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