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“Overpriced hotel with hidden charges” 3 of 5 bubbles
Review of Hilton Rome Airport Hotel

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Hilton Rome Airport Hotel
Ranked #11 of 23 Hotels in Fiumicino
GreenLeadersGold level
baltimore
Level Contributor
121 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Overpriced hotel with hidden charges”
3 of 5 bubbles Reviewed June 17, 2013

We stayed for one night in this hotel on our way back to the US after a 2-week trip in Italy. The hotel is an average Hilton -- nothing special about it -- it has all the room amenities one expects of Hilton. The wifi is free only in the public areas, which are not great. It is quite a hike from the airport -- not that easy with bags. Service is impersonal. I has booked the room on Expedia for 269 euro a night (which is expensive for what the hotel offers), but when I get back, my credit card was charged additional $100, which I have no idea what they are for. They are not on the charge receipt that we received upon check-out. I will have to deal with that now...

  • Stayed June 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank bulka56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, June 20, 2013
Dear Guest,
Thank you for taking the time to share your experience with us on TripAdvisor. Guests’ feedback is much appreciated and will surely help us to improve our services in the future. As to the “extra charge” it might be the authorization request still on hold. Kindly contact our Accounting office at ia.romeairport@hilton.com and they will be happy to assist with your billing inquiry.
We hope we will have the pleasure of welcoming you back again very soon.
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Belo Horizonte, MG
Level Contributor
396 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

Hilton Rome Airport Hotel is very nice place in Rome.You have free at disposal all day a shutthe from /to Hotel/Rome downtown. And the rate is excelente, with nice service, quiet area, and big room,if you compare others hotel in Rome...

  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 2Mineiros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, June 20, 2013
Dear Guest,

Thank you very much for posting your nice review on TripAdvisor. I am very happy that you enjoyed your stay and all the services provided.

Looking forward to welcoming you again very soon.

Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed June 15, 2013 via mobile

This is just an average Anerican style hotel. Food was good, rooms are clean, service is adequate. Perfect for a night, but despite the convenient bus to the city , you won't get much of a Rome "experience" if you stay here

  • Stayed June 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BES19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, June 20, 2013
Dear Guest,

Thank you for being our guest and for taking the time to review your stay. Much appreciated.
We look forward to welcoming again in the near future.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed June 14, 2013

Sad, but true. We traversed Italy and this particular Hilton was just about the only business we encountered where great service was given. First off, all the staff did an excellent job of making us feel appreciated. The room was basic, two beds, a bathroom, and a tv. Nothing special, but it was very clean. The courtesy shuttle to the center of Rome was on time every time and the bus itself was a nice, modern, good sized bus. The bus leaves the hotel on even hours, starting at 0800, and returns on odd hours, with the last return trip departing at 2300. The drivers, God bless them, drove through that awful Rome traffic like F1 drivers. If you feel too lazy to walk in the hot sun to the Vatican a taxi ride will cost about €7-€8. The colosseum is a short 10 minute walk from the courtesy bus stop. The Pantheon is also about a <10 minute walk. So most of the major Rome attractions are within very reasonable distances from the courtesy bus stop. My only complaint is that this hotel loves to make runny scrambled eggs. I like them firm and fluffy. So if you want a hotel close to FCO that has reliable free transportation to the center of Rome, this is the place for you.

Room Tip: Last friendly tip for you courtesy bus riders. If you take the bus to Rome, or when you return, you...
See more room tips
  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank captainnole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, June 20, 2013
Dear Guest,

First of all I would like to thank you for choosing the Hilton Rome Airport. What a pleasure to read the nice review you posted on TripAdvisor. I am extremely happy that my Team made you feel welcome and delivered a great service. I am also glad you appreciated the courtesy shuttle to the city center.
I look forward to welcoming you to the Hilton Rome Airport again soon.
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KSA
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed June 14, 2013

it is a long distance for the traveller with bags.
i stayed 5 nights and the lounge had same menue with no true snack and no meals at all, probably the worst lounge of hilton that i ever had in different cities.
The good thing that the hotel compensate by having free bus to the city every 2 hours till 1800, it will be nicer if the hotel extend to 2200.
The staff are nice but the administration is not open to suggestion or help.
The brakefast is average and good

Room Tip: Avoid room near to the train side. ? The glass is not full isolation.
See more room tips
  • Stayed April 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank travellerKSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, June 20, 2013
Dear Guest,

Thank you for posting your review on TripAdvisor. I have carefully read your comments and I am sorry that the Executive Lounge experience has not been totally up to your expectations. Overall, I am glad that the stay was satisfactory and look forward to welcoming you back again in the near future.
Best regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolingbrook, Illinois
Level Contributor
257 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 553 helpful votes
3 of 5 bubbles Reviewed June 14, 2013

If you have a 7:00AM flight, this is a good option, otherwise I would stay elsewhere. Check in was good and staff friendly, but all else was kind of average. Obviously it caters to business travelers. The restaurant and bar were very expensive. You would be better off eating in the airport - there is an excellent Autogrill about 10-minute walk away from the hotel.

  • Stayed May 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank HemisphereRambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, June 20, 2013
Dear Guest,

I would like to thank you for taking the time to post your comments on your stay with us. I am happy that the overall experience has been satisfactory and look forward to welcoming you back again very soon.
Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed June 12, 2013

We stayed in room 2097 at the Hilton Rome Airport Hotel on June 6, 2013 after disembarking from a cruise. Our flight was early the next day and we wanted to be as close to the airport as possible. I don't think you could get much closer without being inside the terminal:-) You can walk to terminals 1 and 2 in 10 minutes -- probably a bit longer for the other terminals. Many of us just walked our luggage there instead of taking the 10 Euro (set price) taxi.

We arrived extremely early for check-in (9:30 a.m.) but were fortunate that they had one room available and we were able check in and go to our room immediately. I can not say enough about the excellent service provided by the staff at this hotel. Definitely 5* quality.

The hotel is clean -- wide hallways - very nice. The rooms were a good size but felt a bit old. The beds were not comfortable. The most difficult part of our stay was the noise you could hear from above you and from the next room. When housekeeping was cleaning the room next to us, I could hear her filling the bathtub and swishing the water around. Fortunately our room was at the end of the hallway so we did not hear noise from both sides. There was a flood light was the room of the front canopy that shined in our room. Interestingly, we could not hear planes. The hotels outside sound insulation is excellent.

A big advantage to this hotel is the shuttle to downtown Rome. With traffic the bus ride took about a half an hour to the drop-off point. The large bus was modern and clean (helped by the fact that there is no drinks -- not even water -- or food allowed onto the bus). The bus driver was very pleasant. There are 8 shuttles per day into Rome and back.

There is nothing around the hotel except the airport. So, our first inclination was have dinner there. We had a lovely Italian lunch in Rome and were not looking for a large meal. The choices at the hotels one restaurant were, in our opinion, fairly poor and very pricey. A hamburger, for instance, was 18 Euro -- a glass of wine 9 Euro. We asked the Concierge at the desk (again, very helpful) about the fast food places at the airport. She directed us to Terminal 1. Terminal 1 had one sandwich place so we tried Terminal 2 (a 2 minute walk) and found an Italian sandwich spot where the owner had fresh mozzarella balls floating in liquid. He used the cheese for both sandwiches and We stayed in room 2097 at the Hilton Rome Airport Hotel on June 6, 2013 after disembarking from a cruise. Our flight was early the next day and we wanted to be as close to the airport as possible. I don't think you could get much closer without being inside the terminal:-) You can walk to terminals 1 and 2 in 10 minutes -- probably a bit longer for the other terminals. Many of us just walked our luggage there instead of taking the 10 Euro (set price) taxi.

We arrived extremely early for check-in (9:30 a.m.) but were fortunate that they had one room available and we were able check in and go to our room immediately. I can not say enough about the excellent service provided by the staff at this hotel. Definitely 5* quality.

The hotel is clean -- wide hallways - very nice. The rooms were a good size but felt a bit old. The beds were not comfortable. The most difficult part of our stay was the noise you could hear from above you and from the next room. When housekeeping was cleaning the room next to us, I could hear her filling the bathtub and swishing the water around. Fortunately our room was at the end of the hallway so we did not hear noise from both sides. Interestingly, we could not hear planes. The hotels outside sound insulation is excellent.

A big advantage to this hotel is the shuttle to downtown Rome. With traffic the bus ride took about a half an hour to the drop-off point. The large bus was modern and clean (helped by the fact that there is no drinks -- not even water -- or food allowed onto the bus). The bus driver was very pleasant. There are 8 shuttles per day into Rome and back.

There is nothing around the hotel except the airport. So, our first inclination was have dinner there. We had a lovely Italian lunch in Rome and were not looking for a large meal. The choices at the hotels one restaurant were, in our opinion, fairly poor and very pricey. A hamburger, for instance, was 18 Euro -- a glass of wine 9 Euro. We asked the Concierge at the desk (again, very helpful) about the fast food places at the airport. She directed us to Terminal 1. Terminal 1 had one sandwich place so we tried Terminal 2 (a 2 minute walk) and found an Italian sandwich spot where the owner had fresh mozzarella balls floating in liquid. He used the cheese for both sandwiches and We stayed in room 2097 at the Hilton Rome Airport Hotel on June 6, 2013 after disembarking from a cruise. Our flight was early the next day and we wanted to be as close to the airport as possible. I don't think you could get much closer without being inside the terminal:-) You can walk to terminals 1 and 2 in 10 minutes -- probably a bit longer for the other terminals. Many of us just walked our luggage there instead of taking the 10 Euro (set price) taxi.

We arrived extremely early for check-in (9:30 a.m.) but were fortunate that they had one room available and we were able check in and go to our room immediately. I can not say enough about the excellent service provided by the staff at this hotel. Definitely 5* quality.

The hotel is clean -- wide hallways - very nice. The rooms were a good size but felt a bit old. The beds were not comfortable. The most difficult part of our stay was the noise you could hear from above you and from the next room. When housekeeping was cleaning the room next to us, I could hear her filling the bathtub and swishing the water around. Fortunately our room was at the end of the hallway so we did not hear noise from both sides. Interestingly, we could not hear planes. The hotels outside sound insulation is excellent.

A big advantage to this hotel is the shuttle to downtown Rome. With traffic the bus ride took about a half an hour to the drop-off point. The large bus was modern and clean (helped by the fact that there is no drinks -- not even water -- or food allowed onto the bus). The bus driver was very pleasant. There are 8 shuttles per day into Rome and back.

There is nothing around the hotel except the airport. So, our first inclination was have dinner there. We had a lovely Italian lunch in Rome and were not looking for a large meal. The choices at the hotels one restaurant were, in our opinion, fairly poor and very pricey. A hamburger, for instance, was 18 Euro -- a glass of wine 9 Euro. We asked the Concierge at the desk (again, very helpful) about the fast food places at the airport. She directed us to Terminal 1. Terminal 1 had one sandwich place so we tried Terminal 2 (a 2 minute walk) and found an Italian sandwich spot where the owner had fresh mozzarella balls floating in liquid. He used the cheese for both sandwiches and We stayed in room 2097 at the Hilton Rome Airport Hotel on June 6, 2013 after disembarking from a cruise. Our flight was early the next day and we wanted to be as close to the airport as possible. I don't think you could get much closer without being inside the terminal:-) You can walk to terminals 1 and 2 in 10 minutes -- probably a bit longer for the other terminals. Many of us just walked our luggage there instead of taking the 10 Euro (set price) taxi.

We arrived extremely early for check-in (9:30 a.m.) but were fortunate that they had one room available and we were able check in and go to our room immediately. I can not say enough about the excellent service provided by the staff at this hotel. Definitely 5* quality.

The hotel is clean -- wide hallways - very nice. The rooms were a good size but felt a bit old. The beds were not comfortable. The most difficult part of our stay was the noise you could hear from above you and from the next room. When housekeeping was cleaning the room next to us, I could hear her filling the bathtub and swishing the water around. Fortunately our room was at the end of the hallway so we did not hear noise from both sides. Interestingly, we could not hear planes. The hotels outside sound insulation is excellent.

A big advantage to this hotel is the shuttle to downtown Rome. With traffic the bus ride took about a half an hour to the drop-off point. The large bus was modern and clean (helped by the fact that there is no drinks -- not even water -- or food allowed onto the bus). The bus driver was very pleasant. There are 8 shuttles per day into Rome and back.

There is nothing around the hotel except the airport. So, our first inclination was have dinner there. We had a lovely Italian lunch in Rome and were not looking for a large meal. The choices at the hotels one restaurant were, in our opinion, fairly poor and very pricey. A hamburger, for instance, was 18 Euro -- a glass of wine 9 Euro. We asked the Concierge at the desk (again, very helpful) about the fast food places at the airport. She directed us to Terminal 1. Terminal 1 had one sandwich place so we tried Terminal 2 (a 2 minute walk) and found an Italian sandwich spot where the owner had fresh mozzarella balls floating in liquid. He used the cheese for both sandwiches and focaccia bread with toppings that he puts in his pizza oven to crisp and melt the cheese. Our sandwich, focaccia bread (with tomato, fresh cheese, basil and olive oil) and two beers came to 18 Euros. A much better deal that the restaurant at the Hilton. There were two other fast food restaurants in Terminal 2.

As other have said, I would recommend this hotel for easy access to the airport but also for the opportunity to spend your free time in Rome via the shuttle.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travelcat2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonRomeAirport, Direttore generale at Hilton Rome Airport Hotel, responded to this review, June 20, 2013
Dear Guest,

Thank you for taking the time to post your review on TripAdvisor. I was really happy to read through all your comments and learn that you enjoyed your stay and the services received, in particular the excellent service delivered by the staff.
We really hope we will have the pleasure of welcoming you back again very soon.

Kind regards.

Andrea Carnevale
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Rome Airport Hotel

Property: Hilton Rome Airport Hotel
Address: Via Arturo Ferrarin, 2, 00054, Fiumicino, Italy
Phone Number:
Location: Italy > Lazio > Province of Rome > Fiumicino
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Fiumicino
#8 Luxury Hotel in Fiumicino
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Rome Airport Hotel 4*
Number of rooms: 517
Official Description (provided by the hotel):
Hilton Rome Airport is directly connected to Leonardo da Vinci Fiumicino Airport via a covered overpass with a moving walkway, just 7 minutes walking ditance. Stylishly appointed and modern in design, this contemporary hotel offers upscale amenities, fine dining and warm hospitality, supported by friendly and professional Hilton Team Members. 35 minutes from downtown Rome by complimentary shuttle bus 8 times a day, free wi-fi Internet access in public areas, swimming pool with Jacuzzi and Fitness Centre featuring the latest generation of cardio and strength training equipment, will help you to feel your best during the stay. 517 stylish and soundproof guest rooms including 108 Executive Rooms and 15 Suites with access to the Executive Lounge (serving complimentary breakfast and refreshments all day). On site Le Colonne Restaurant serving Buffet breakfast, lunch and dinner and Caffe Tevere Bistro with a delicious selection of pizzas, pastas, burgers and creative salads. A Kids Menu is also available, offering chicken nuggets, mini burgers and ice cream. An In-Room Dining menu is located in each guest room and offers a variety of food and beverage items for you to enjoy. Hilton Rome Airport is located 8 miles from the Parco de Medici business district and 6.5 miles from Fiera di Roma Exhibition Centre. Parco Leonardo shopping mall is just one train stop from the Airport station. ... more   less 
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Also Known As:
Hilton International Fiumicino
Hilton Fiumicino
Rome Hilton
Hilton Rome Airport Hotel Fiumicino

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