When I arrived at the hotel I asked the concierge where was my seminar being held at the hotel, and in which room. I showed him my documents and he said there was no seminar of that nature going on in the hotel that day, so I asked him are you sure and than I started to doubt myself by saying I may have gone to the wrong hotel. But checking my documents, it clearly stated the Laithong hotel. So I went back to him and he looked a bit annoyed to say the least as if I did not believe him. I told myself go to the front desk reception and ask l them, they were clueless as well and the concierge decided to join in on the conversation and repeated there was no such seminar.

I decided to walk around the hotel to look for the conference board that every good class hotel has and to my astonishment, there it was listed on the board. I called the employees over to check this out, they looked at each other with such an amazed look that it really turned me off with this hotel. The staff obviously don't know or have no communication with the higher level staff and are really clueless to go and find out about something. I was expecting him to do just that and not follow me around the hotel. The general conference room was freezing cold and I did mention it but no action was taken, and the coffee breaks were so disorganised that I gave up have anything to eat or drink.

The lunch that was organised was good, the food was fresh and tasty. I think personally the hotel is outdated and needs a lot of work. But I think the management needs to run many courses for their employees, so that people who have some kind of business there is in the right place, otherwise you will have people walking out because of incorrect information.

I know I will not go there to stay, dine or for any function because its just possible that I would be told nothing is going on there that I am supposed to be taking part in and walk out. When I walk into a hotel lobby I want to feel the warmth and and meet friendliest employees of the hotel, but I did not get that, it seemed very cold atmosphere to me. A good question "What has happened to that AmazingThai feeling of warmth and friendliness, not there any more.

To say that this hotel rated 5* is really an overstatement. I would think that a 3* might be more applicable.or even less.

The suite was fine and of a good standard, no problem there, except that the telephones did not work, water was lacking during the first day and breakfasts were geared to Asians, Japanese, Thais and Chinese than to Europeans. Only sausages and eggs for the Euros and Aussies. The cooker in the restaurant was a normal gas cooker with four burners reversed so that the gas bottle was clearly seen.

At the time of our visit, the internet was not working when I wished to use it.

The "pool" was NOT as shown in their brochure and was a complete disappointment and which my wife and I did not use. No loungers, no towels and no pool services were provided .

We had booked for 11, yes eleven nights, but left after 5 nights.

I WOULD NO RECOMMEND THIS HOTEL TO ANYONE.

Liked — Nothing
Disliked — See the report
Stayed April 2008, traveled as a couple

The Laithong Hotel is in need of a lot of repair. Has seen better days. Cob webs all over the dining room. Hotel staff not as friendly as in past. Ordered a cheeseburger from kitchen, but, when served, was missing the meat. After complaining, said they were out of meat. They still charged me for the regular price of a cheeseburger. "Wrong Answer". The Laithong Hotel use to have a great reputation. Not a good situation for a questionable 5 star hotel. When I asked to speak to a manager, they said there was not one available, as it was Sunday evening.