Upon arriving before check in time, I was told that check in time was at 3:00 and that there would be no rooms available prior to 3:00. I indicated that it seemed implausible that cleaning of all 140 rooms would simultaneously conclude at 3:00. They assured me that there would be no rooms - I have Platinum status with Starwood and have never encountered such poorly trained employees. Then after sitting in the lobby for 4 hours trying to work, at 3:00 they indicated my room on the second floor was ready. This is completely out of character with my starwood profile. Eventually they put me into a room that met my profile, but this took explaining how to do so. The room I received, and the original room they tried to give me, both overlook a busy freeway. I would have thought that as a top tier starwood customer they would have at least booked me into the side of the hotel that looked out on the mountains. This element certainly does not meet the brand promise. Will never stay here again, and will not likely choose element for any future stays.
- Official Description (provided by the hotel):
- Element Denver Park Meadows focuses on keeping guests feeling fresh, focused, and at their best. The hotel is located near Denver Tech Center and Park Meadows Mall and only 20 minutes from downtown. At Element Denver Park Meadows you'll find an energizing environment with clean design, natural light and open space. ... more less
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- Also Known As:
- Element Denver Park Meadows Hotel Lone Tree