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“Amazing holiday, excited to be returning this summer!”
Review of The Island Hotel

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The Island Hotel
Ranked #2 of 36 Hotels in Kato Gouves
Certificate of Excellence
Nottingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing holiday, excited to be returning this summer!”
Reviewed April 22, 2014

Beautiful, modern, trendy & chic hotel. Always emaculately kept.
Fantastic pools, luxury variety of sunbeds, so comfortable.
Very friendly staff.
Amazing & delicious choice of food. The outside terrace, on sea front, to die for, partcularly when having breakfast in the morning. The lunch restaurant by pool is also lovely.
Nice beach across the road, the sea is quite rough, but a lot of fun.
"George's" the local bar & restaurant outside main entrance, is amazing, the most friendly staff, a must visit!! Good for lunch too.

We had an amazing holiday and will be returning.

Only downsides:
quiet location- not a great deal around to explore, -town isn't within walking distance, just a strip of restaurants on sea front around corner, but there are buses to other locations... And its ideal if you want a peaceful location.
Under a flight path, although the planes are quite high up, not very loud but can be heard. Not a major issue though.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
5 Thank Hearts1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_GDM_Island_Hotel, General Manager at The Island Hotel, responded to this review, April 25, 2014
Dear Hearts1965,

Fantastic to hear our hotel described with such amazing words! Thank you.
It is great to read that you enjoyed The Island hotel so much and that you will be returning this year to honour us with another visit.
We are defenitely looking forward to seeing you again this season, and we will do our utmost so that you will enjoy your Holidays even more this year.

Warm regards.
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (602)
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English first
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 16, 2014

Sorry this review is so late! We stayed in June 2012 and had a wonderful time - very relaxing, beautiful surroundings, friendly and helpful staff. The perfect hotel for a chilled, quiet week in the sun! The food was good - it is fairly typical all-inclusive-style buffet so as long as you are not expecting A La Carte you shouldn't be disappointed - plenty of choice and menu changes every day (I have to say though that the Greek/Cretan night was by far the best!). On our last night we were invited to attend a traditional Cretan 5-course meal (there was a surcharge but I can't remember quite how much...) and I would strongly recommend taking part if you get the chance! The meal was great and was accompanied by traditional music and dancing - a really great atmosphere and the perfect way to end our holiday. We have rebooked for May this year and can't wait to come back!

  • Stayed May 2013, traveled as a couple
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Helpful?
3 Thank L K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_GDM_Island_Hotel, General Manager at The Island Hotel, responded to this review, April 25, 2014
Dear L K,

We are thrilled to read that you had such a good experience with us and thank you for posting this wonderful review following your stay. The compliments about our food, the staff and the Cretan Evening will be shared with the rest of the team.
Your recommendation means a lot to us, we are grateful for your support.
It was a pleasure to have you stay with us and I look forward to welcoming you back very soon in May.

Warm regards.
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Hullbridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 23, 2014

The most relaxing amazing holiday venue I have been to, the service is second to non and staff cannot do enough for you. The whole holiday was fab! Food was excellent and the choices were very varied. Clean and modern with no noise just what you need for a relaxing holiday..... So good we are coming back June!

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
10 Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheIslandHotelCrete, General Manager at The Island Hotel, responded to this review, March 24, 2014
Dear Lisa C,

Thank you so much for taking the time to share your wonderful experience at The Island Hotel. Thank you also for you kind words about our services and team, we are genuinely very proud of each one of them.
We are looking forward to having the opportunity to welcome you back again soon in June!

Will you let us know when you will be arriving exactly?

Best regards,
Katja Kemmeren
manager@theislandhotel.gr
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Street, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 20, 2014

Stayed at the Island Hotel last summer. We had a first floor sea-view room and it was superb. Very clean, amazing, comfortable bed and fresh water each day.
The campus is large, so make a point of exploring. It is amazing what you will find. The food was terrific. From breakfast to evening meal, all well-presented and well cooked.
Very friendly and helpful staff.
The beach just across the road has sun-loungers that guests can use free-of-charge. Keep a look out for the chap selling bags of fruit from a pick-up truck.
All-in-all, a great place to stay. We are going back this year in August.
I am totally in favour of the long-trouser dress rule for men at evening meal time, BUT I do also think that a code should be applied to the woman. A large number of woman were dressed in the most tiny of attire that left little to the imagination. Thats great when out and about, but it should be toned down for evening meal time. Hotel management, please take note!

Room Tip: Non-seaview rooms face to the rear and you may get a view of roof-tops or the mountains.
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  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
7 Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_GDM_Island_Hotel, General Manager at The Island Hotel, responded to this review, March 21, 2014
Dear Tim S,

Thank you for taking the time to share your experiences following your stay. I am very pleased to read that you enjoyed your stay with us and particularly our staff, the restaurants as well as the hotel itself and considered us "outstanding in all respects"!
Thank you also for bringing the issue you experienced during your stay to our attention, which was the delicate matter of dresscode for women, and please be assured that this issue will be addressed.

Thanks again for a lovely review and we look forward to welcome you back again in August.
Warm Regards.
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uk
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 16, 2014 via mobile

We've booked to come back. This time a sea view option. Have reviewed before but i'm really pleased to see management of the island are now taking a keen interest in reviews. If you've not been before and considering the island you really should it's wonderfully idyllic staff are amazing really comfy big beds and dinner with stunning sunsets.

Stayed August 2013, traveled as a couple
Helpful?
7 Thank dooglesUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The_GDM_Island_Hotel, General Manager at The Island Hotel, responded to this review, March 17, 2014
Dear dooglesUk,

Thank you for taking the time to share your experience following your recent stay, and thank you as well for your previous reviews. They were noticed and appreciated! It is always wonderful to read when our team and hotel have fulfilled and exceeded our guests expectations.
We were so pleased to read that you enjoyed your stay with us and particularly enjoyed the food in the main restaurant with the amazing sunsets as well as our comfy beds.
Thanks again for a lovely review and we hope to welcome you back again soon.

Will you let me know which dates you will be returning to The Island Hotel?

Best regards,
Katja Kemmeren
manager@theislandhotel.gr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnet
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 27, 2014

Review is late I know but we have just re-booked as enjoyed our stay so much. Wanted to review before we re-visit. My partner and I spent 10 days at this glorious hotel last May 2013 as a recommendation from a friend. It was well worth it.
Everything from the friendly check-in, to the bedroom ,where I must admit we had a giggle at the bathroom area. [ no good if you like your privacy, toilet is separate though] to the restaurant which is lovely and cool if you want to eat indoors and fantastic views over the sea if you want to eat outdoors, all was fabulous. Nothing was a problem for the staff if you had any enquiries about anything. We found the choice of food varied and plenty with lots of variety for fruit, salad and hot dishes. The daily fresh cooked dishes were delicious and and we looked out for these. The reps [ Henry & James] were very helpful and friendly and put themselves out for you. The sun came round to the bedroom about 4pm which was just the right time to leave the pool and chill out with some wine on the balcony [ a sea view] until we got ready for dinner. We did not have a problem with the sunbeds but it was near to the start of the season.
The beach although only just across the road from the hotel was small and fine in the week but at weekends it was full from the locals.
The only thing we felt was expensive was the drinks in the hotel but many people went to The tavern behind it, in the evenings.
Unfortunately I had a slight mishap 2 days before leaving for home . Whilst walking to the bus stop to go to Heraklion I was bitten by a guard dog that had been ruffled by the extreme wind that day and ran out of his territory and onto the path outside. I limped back to the hotel and cannot speak highly enough of Katia and her staff for the quick action in getting the doctor and alerting the police. They were certainly on the ball and fantastic !!
We are returning back this May and looking forward to 2 weeks of sun, sea and complete relaxation.

Room Tip: Sea views are worth the extra..
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  • Stayed May 2013, traveled as a couple
    • Value
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Helpful?
6 Thank gilljiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pantelisv, General Manager at The Island Hotel, responded to this review, March 5, 2014
Dear Mrs. Gilljiver,

It was fabulous to read that you had a really good experience with us and thank you for taking the time to write your review. It is always great to hear when the hotel, the food, the surroundings and our staff not only meet but exceed expectations, as the comfort and enjoyment of our guests is of utmost importance to us. I am sorry for the incident with the dog further up the road, I remember it very clearly, and I am happy that we were able to help you. We are delighted to be your hotel of choice when in Crete and look forward to welcoming you back soon, on May 13th!

Warm regards.
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London, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed February 25, 2014

My husband and I went to this hotel after being recommended by a couple we met in Cuba and we were not disappointed.

The hotel is amazing I am sorry to those who have kids (we do) but to lay around the pool and be able to hear a pin drop with no screaming etc is bliss. The staff can’t do enough for you and were so helpful, the food is lovely something for everyone, all areas are immaculate, I can’t comment on the spa as we didn’t go in there.

I feel that because the hotel is half board it attracts a nice crowd of sensible people who want a quiet holiday the only thing I would suggest is that water is served free of charge with dinner I did find that a little strange making half board guest pay for water.

Staff and the reps were helpful with car hire etc there is a little restaurant across the road by the beach called The Island the food is very good and reasonable along with the cocktails! We took a trip into Agios Nikolaos which is lovely I wish we had more time there but had to get the car back. We went into Heraklion by bus the shops are fab but I wouldn’t rush to the market.

My husband being military drove to Chania city and this took approx. 2.5 hours to look at the paratrooper graveyard there, anyone into this he said it was worth the drive and he wishes he could of spent a couple of days there he said views along the way are amazing.

We are looking to go back to Crete this year maybe a different part but we will be visiting The Island again it was a great stay and well worth the money.

  • Stayed September 2013, traveled as a couple
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Helpful?
6 Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pantelisv, General Manager at The Island Hotel, responded to this review, March 5, 2014
Dear Maria M,

Thank you very much for taking the time to write such a lovely review.
We were pleased to welcome you as guests and thrilled that you enjoyed your stay here at The Island Hotel. We continuously strive to try and create a truly memorable experience for our guests. Thank you for recommending the hotel and we look forward to welcome you back in the nearer future!

Warm regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Island Hotel

Property: The Island Hotel
Address: Vlihadas Street | Kato Gouves, Kato Gouves, Gouves, Crete 700 14, Greece (Formerly Pantheon Palace Beach Hotel)
Location: Greece > Crete > Heraklion Prefecture > Gouves > Kato Gouves
Amenities:
Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Kato Gouves
#2 On the Beach Hotel in Kato Gouves
#2 Luxury Hotel in Kato Gouves
#2 Spa Hotel in Kato Gouves
#3 Family Hotel in Kato Gouves
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Island Hotel 4*
Number of rooms: 298
Reservation Options:
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Also Known As:
Pantheon Palace Beach Gouves
Hotel Pantheon Palace Beach
The Island Hotel Kato Gouves, Crete

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