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Very good
8 reviews
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Overview
Rental Home -
3 Bedrooms, 3 Bathrooms, Sleeps 8
North Captiva Island, Florida

Reviews from our community

Very good - based on 8 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
peggysD48...
1 review
“Toes in the sand”
Reviewed May 28, 2017 for a stay in May 2017

The house was great loved the porches the pool was dirty house keeping did not do a good job candy wrappers on the floor and it felt gritty when I found the vacuum that was new the container was never emptied and the master shower would not turn off ran all night no hot water for the master bath beautiful tubs but don't work and dirty should inform renters the shower turns on where the water comes out had no idea but over all the house was great

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jul 20, 2017
Thank you for bringing these things to our attention Barbara. We are the new homeowners of #043 Toes In The Sand, and our guest’s comfort is extremely important to us! We are pleased that you enjoyed North Captiva, and the NCIC membership privileges and amenities that we provide. However, we are so very sorry that the property was not properly cleaned when you arrived. This is unacceptable to us. Our property management company now has a new housekeeping supervisor who is doing a wonderful job of overseeing the cleanliness of homes, and a thorough deep cleaning of our home has been done. Including the carpets, tile grout, deck floors, sofa slipcovers, etc. We are also proud to say that we have added many things such as new stainless steel appliances, new kitchen items, new beds/mattresses, new linens, new furniture and decor, new deck and pool furnishings, a fresh coat of paint, a water softener system, a reverse osmosis drinking water system, a new hot water tank, and a new spiral staircase leading to the top floor deck with it’s incredible views. We are very excited to be the new owners of this charming island home, and give it the TLC it deserves!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tochdown
Atlanta, Georgia
Level 6 Contributor
99 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Nice Island, Island Club needs some work”
Reviewed April 19, 2017 for a stay in April 2017

Property was overall fine. The refrigerator and the golf cart were not working upon our arrival. Both of which were around 10 years old and important parts to stays on North Captiva Island. Our food had to be kept in coolers until the employee refrigerator was put in place of the broken unit. It was cleaned out in our house and we had to put our food into this equally dated unit. Pretty gross all around.
The golf cart did not charge and so we were on foot day 1 until another cart was brought to us day 2. No money or perks were offered as compensation for our issues. In fact the management completely ignored my notifications of the issues.

The issues with the rental management company kept going however. This is a unique rustic island that honestly might be better the way it is, but a few upgrades could greatly enhance the experience. If possible rent a home privately and not with the island club due to amenities. The bikes are mostly broken and unkept with 4 hour limits, golf carts are mostly broken and unkept, kayaks have a 4:30pm due in time, when evenings are some of the best time to enjoy the water. It is kinda like a all poorly run all inclusive resort or a socialist economy. All is free but not very nice.
Our friends with private rental homes via VRBO for example had very nice amenities with nice golf carts, bikes, and kayaks.
The best part of the Rental club is the dates for availability are much better than VRBO sites that are not updated as often. If the island club can figure out how to upgrade their product then it could be worth it, but that is not anytime soon.

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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