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Macdonald Forest Hills Hotel & Spa
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Reviews (2,160)
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All reviewsforest hillsgarden restaurantleisure facilitiessteam roombeautiful locationrafters bistromain restaurantafternoon teaevening mealexecutive roomboth nightsself cateringwaiting staffbottle of wineloch viewrelaxing stayamazing views
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1,721 - 1,726 of 2,160 reviews
Reviewed February 27, 2013

Were given a present of a two night stayat this hotel.When trying to book dates, we were told there was no availability, but they did have availability on Executive rooms, if we paid another £40. Rather than lose out we agreed to this. Check in was 3pm. On arriving at reception we were given the keys to room 210. After two flights of stairs and dodging trays of dirty dishes and bedding lying on the corridor floor, we found our room.I know that when rooms are vacated they have to be cleaned, but checkout is 11am. On arriving at our room, which was freezing, no information on how anything worked plus nothing to tell you how to contact reception.If this was an executive room, I would not have liked to see an ordinary room.What I will say is that the bed was very comfortable and the bed linen was of high quality.
A note was left in our room stating that due to the hotel being full, it would be advisable to have breakfast between 8am -9am.First morning at breakfast my husband ordered a fried egg with his breakfast, along with the egg he had the eggshells,he pointed this out to the waiter - who laughed. Next morning, when ordering breakfast he asked could he have the egg minus the eggshells, the head waiter seemed to think this was funny. I asked for a full cooked breakfast minus beans, it arrived with beans,I said " I am sorry but I cannot eat beans" the waiter apologised. A new breakfast was brought minus beans, or so I thought, all they had done was scraped the beans off, which meant that tomato sauce was on the bacon and the scrambled egg. I just gave up.The dining room staff appeared to be Eastern Eurpeon, I do not have a problem with that, but sometimes there was a problem understanding each other. Also, at breakfast each morning there was no more than 25 people there, no tables were reset for breakfast, so, why did we have to eat early.
On speaking to other guests, I discovered that they all had been told the same as us, no availability, but if you pay another £40.00 you can have an executive room. An executive room is advertised with bathrobes, we were not in an executive room.
The staff were very aloof. It looks like the hotel is running on the very bare minimum of staff.
The grounds and views are excellant, but hotel looks tired and need a major revamp.Also, staff training on customer service is needed.

  • Stayed: February 2013, traveled as a couple
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2  Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013 via mobile

We spent 2 nights in a standard room, used the jacuzzi, pool and sauna. It was a relaxing stay. We had dinner on a scottish evening, the food was brilliant and all the staff were really nice. We did stay in the bar for after dinner drinks and had a chat with Betti the barmaid. She is lovely and she is making the perfect coffe. We'll defietly go back!

  • Stayed: February 2013
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Thank Armbruszt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

Treated my Fiancé to one night stay Dinner/B&B plus spa treatment. After a long winding drive along Loch Ard, we arrived @ 1 p.m. with spa booked @ 2 p.m; so had to lunch in the hotel. Very expensive. £10 for a club sandwich! Couldn't fault the quality, however. Waitress seemed bored as it was quiet.
Spa was very nice, but could be cleaner. (The ladies showers had mould & large amounts of human hair in the drain - yuck! ) Lovely heated pool, sauna, steam room & jacuzzi. Treatments were standard & satisfactory for the price paid. The therapist was knowledgeable.
Executive room had a nice view of the beautiful gardens, was spacious, comfortable, fantastic king size bed, lovely modern bathroom & clean. Towels, bathrobes, slippers, hair dryer etc. Excellent. Wi-fi available if you paid for it.
Dinner menu seemed limited & boring, but when the food arrived, the quality was outstanding. Good service, but the dining room was cold.
Breakfast was outstanding quality & variety, although service was abrupt.
Reception staff were lovely. Always nice to get a warm welcome.
No mobile phone signal - great to be cut off from the world & have total peace & quiet!
Loch Ard is stunning & blissfully quiet. You can hear a pin drop.
Lovely get-away, we will be back!

  • Stayed: January 2013, traveled as a couple
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1  Thank womenabroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

We stayed for one night for my husbands birthday. Staff were very efficient from check-in and through-out our stay. We had arranged to have afternoon tea, which was fantastic and good value for money. Our room was a four poster bedroom (which overlooked the gardens and loch). The room was large and a good sized bathroom also. We used the swimming pool and steam/sauna facilities which were good. We had pre-dinner drinks next to the log fire and pre-ordered our evening meal, which was fabulous. Overall we had a fantastic, most relaxing, stay and will be back again.

  • Stayed: February 2013, traveled as a couple
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1  Thank Blackmarder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

We bought a voucher from Groupon, and we knew that the hotel was being upgraded, so went with no expectations. The “executive” room was comfortable and clean, the bed super-comfy and with snowy white sheets. Granted, the decor was a bit tired, but no problems. The views were stunning – a truly beautiful part of the country. We had dinner the first evening in the Garden Restaurant, but we found this very disappointing. We ate from the Brasserie menu – the soup was cold and had to be sent back. (I thought it tasted like it came from a tin). The prawn cocktail looked very amateurish and could have been put together by a child. The mains were not great either – the fish clearly frozen, and the chicken was tasteless and a bit dry. The mashed potatoes tasted like they may have been mixed with reconstituted dry potato from a packet. We suspected that the £40 per person for steak would not have been worth the price tag. The recommended Aussie blend wine was poor value at almost £30 per bottle. However, the kitchen redeemed itself in the morning, as the breakfast was superb. Probably one of the best breakfasts from a large hotel we’ve had in this country. It is likely we will return, although we’d have to be confident the restaurant had improved significantly before we ate our evening meal there.

  • Stayed: February 2013, traveled as a couple
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3  Thank JM7194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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