Upon entering the restaurant we were instantly greeted by the host, who asked if we had a reservation, she read out the names and my mother misheard her and said that we definitely had a reservation. The host then got all snarly and repeated a name and my mum said "yeah that's us" and the host was all attitude because shed already read that name out but my mum didn't hear it. We were then ushered to our table and told someone would come and see us shortly. Which they did to get our drink order...barely after we had sat down. We then ordered drinks and once they arrived our meals. When the entrées came out we were pleased and dug in...however we had been waiting 20min and while this is not a long wait we had empty glasses on the table for over 10min. Once the food was dropped off the glasses were neither removed or the water ones filled up again and I had to put my hand up and ask for some more water and drinks. The drinks came and again the empty ones were not taken away. we soon finished out entrées as we were hungry and the plates we taken away but we hadn't been asked if we enjoyed the course or if we wanted more drinks and again i sat there with an empty water glass. The main meals came out 5min later which considering what we ordered was much too fast....we barely were digesting the entrées!!! and again no drinks were offered and no water filled up. Once the main meals were finished out plates were quickly whisked away but no one asked if we enjoyed them and no one offered us deserts or more drinks. we were then completely ignored until my father went up to pay, exactly 1 hour after being sat. When having an entrée and main i feel this is utterly too quick. whilst the food was excellent and the portions big enough to make you regret ordering an entrée the service was appalling. not a smile was given and to only have your water glasses refilled once and asked if we wanted a drink once is disgraceful. As is being rushed through so fast and ignored so completely. For a place that charges well over $30 for a main you would expect very good if not excellent service, and they can certainly not blame it on being understaffed as there was plenty of waitresses and not that many people. I would have to say that I will not be going back, nor will my family and I sure wont be recommending it to any visitors!
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