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“poor poor service”
Review of Wharf Shed Restaurant - CLOSED

Wharf Shed Restaurant
Dining options: Reservations
Restaurant details
Dining options: Reservations
Melbourne, Victoria, Australia
Level 2 Contributor
9 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“poor poor service”
Reviewed January 7, 2013

Upon entering the restaurant we were instantly greeted by the host, who asked if we had a reservation, she read out the names and my mother misheard her and said that we definitely had a reservation. The host then got all snarly and repeated a name and my mum said "yeah that's us" and the host was all attitude because shed already read that name out but my mum didn't hear it. We were then ushered to our table and told someone would come and see us shortly. Which they did to get our drink order...barely after we had sat down. We then ordered drinks and once they arrived our meals. When the entrées came out we were pleased and dug in...however we had been waiting 20min and while this is not a long wait we had empty glasses on the table for over 10min. Once the food was dropped off the glasses were neither removed or the water ones filled up again and I had to put my hand up and ask for some more water and drinks. The drinks came and again the empty ones were not taken away. we soon finished out entrées as we were hungry and the plates we taken away but we hadn't been asked if we enjoyed the course or if we wanted more drinks and again i sat there with an empty water glass. The main meals came out 5min later which considering what we ordered was much too fast....we barely were digesting the entrées!!! and again no drinks were offered and no water filled up. Once the main meals were finished out plates were quickly whisked away but no one asked if we enjoyed them and no one offered us deserts or more drinks. we were then completely ignored until my father went up to pay, exactly 1 hour after being sat. When having an entrée and main i feel this is utterly too quick. whilst the food was excellent and the portions big enough to make you regret ordering an entrée the service was appalling. not a smile was given and to only have your water glasses refilled once and asked if we wanted a drink once is disgraceful. As is being rushed through so fast and ignored so completely. For a place that charges well over $30 for a main you would expect very good if not excellent service, and they can certainly not blame it on being understaffed as there was plenty of waitresses and not that many people. I would have to say that I will not be going back, nor will my family and I sure wont be recommending it to any visitors!

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
4 Thank Kylie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

33 reviews from our community

Visitor rating
    12
    12
    3
    4
    2
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Auckland
Level 3 Contributor
10 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Closed in 2012”
Reviewed November 5, 2012

This was one of the best restaurants in Whakatane I was told. Then it was sold. The new owners didn't make it and closed it down. It was still closed in October/November 2012, but apparently work is being done to re-open it. It might re-open, but then don't rely on reviews of the past. It could well be completey something else

Visited October 2012
Helpful?
2 Thank NZfrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whakatane-nz
Level 5 Contributor
51 reviews
35 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Closed”
Reviewed July 28, 2012

Unfortunately this place has now closed. It used to be a favourite for lunch with a girlfriend.Such a shame as it's a great location

Visited April 2012
Helpful?
3 Thank bev-fothergill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bishops Stortford
Level 2 Contributor
6 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Good friendly restaurant”
Reviewed April 25, 2012

Ate here both nights on our stay in Whakatane and enjoyed both evenings. Only comment not all wines were available (not even my husband's 2nd choice!

Visited March 2012
Helpful?
1 Thank Ann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
2 reviews
“Lazy Lunch”
Reviewed April 23, 2012

Walking around Whakatane on a holiday and found ourselves here for lunch. The $10 lunch specials enticed us but most of the food was purchased off the main lunch menu. The food was great, location interesting but the service was the stand out for us. Very prompt and quick service, the was no issue when we wanted to move tables so hubby could have a bit more shade, the waiteress helped us move the water bottle and drinks. There was a delay with one of our meals coming out, but the waitress kept us informed of progress and when it was more than an small delay a compimentary drink was offered as compensation.

  • Visited April 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank nzc0uple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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