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“Amazing- Staff made the stay”

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Coconut Bay Beach Resort & Spa
Ranked #1 of 4 Hotels in Vieux Fort
Reviewed February 22, 2013

We went to his resort as a group of 4 girls. Although it is more of a family/ couple resort, we had the time of our lives.
The resort is located on the Atlantic side so it was a bit windy, but for us, it was perfect. Beach was quiet and amazing and everyday at 3 they had a volly ball game. There is an adult side and a kid side and we took advantage of both. Adult side was quiet while the other had music, aerobics, water slides, and a lazy river ( lazy river is a must so much fun)

It's about 5 mins away from the air port which is a bonus.

The resturants were great, I really enjoyed the beach grill and the bbq that they had outside around the pool in the evening.

For excursions, we heard a lot of great things about zip lining and visiting the Pitons. We we lucky enough to have known a couple of locals before going there and they had taken us to the Fish Fry which takes place every weekend. We never felt unsafe on or off the resort grounds. Everyone was well taken care of as security was roaming the grouds at all hours.

The entertainment was a lot of fun, with a western theme night, karaoke another night, and an adult pool party. But it was the staff that interacted with us that made our time that much better.

We have to point out who made our trip as amazing as it was. Ritney, Marcellus , Donna D, Sherma , Mitch , Joker, Mac, Fatta. Without these people, our time there would not have been the same. They enjoyed their job and joined us in on their fun.

I've been to a few places down south, and this place topped it all. I can't wait to go back- Hopefully it'll be sooner than later :)

  • Stayed: February 2013, traveled with friends
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1  Thank Emily H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed February 22, 2013

Arrival/Check-in: landed at Hewanorra International Airport: We arrived behind an American Airlines flight, therefore the lineup for entry was long but efficient. After picking up our bags, we located the CBR sign outside and were pleased to find a private car waiting for just us (tip the driver despite the very short 5-minute ride to the resort). Check-in was fast and we were greeted with a refreshing cold drink. We were in our room (153, Harmony side) in less than 10 minutes.

Lobby: Lots of seating; note that the bar gets quite busy at night. If there is a line-up and you don’t want to wait, or if you just want a quieter and less smoky place to relax with a drink, go upstairs to Peter John’s Lounge as the bar there is not that busy before 9:00 pm and there is a “Star Gazer’s” deck where you can sit outside, far from the madding crowd. We liked that in the afternoon, the restaurant puts out small sandwiches and cookies by the coffee bar so you could grab something quickly rather than line up at the Beach Grill. There is also a popcorn machine just outside near the towel booth. Nightly entertainment at the lobby was quite enjoyable; we really enjoyed Monte Maxwell and also a small band called Floric. One night, they had Salsa lessons in the lobby which was a lot of fun. One thing that we did not like was the smoke – there were a lot of smokers and it bothered us that there were small children in the lobby with the smokers. On one occasion, there was a large group of people chain-smoking and drinking their faces off with 3 small children including a baby.

Wi-fi: It is spotty, particularly in the rooms. It’s a bit better in the lobby, however it was necessary to disconnect/reconnect several times a session in order to reacquire a valid IP address.

Room: Harmony 153 - As mentioned in other reviews, most of the rooms are well-used and dated, although they are in the process of renovating all of the rooms starting with the upper floors. Ours had 2 queen beds and an LCD TV, a small fridge with bottled water and a small electronic safe. We noticed a slight musty odour in the room and mentioned it at the Front Desk; they arranged for a deep-cleaning and a change in the AC filter which mostly resolved the problem. Bathroom was fine; one sink and a shower – no problem at all with water pressure or hot water for a shower. There were wash cloths (there sometimes aren't in the Caribbean) and the bath products were plentiful and nicely-scented.

Restaurants/Bars:
Beach Grill: Tried it twice; ok for fried food, pizza, nachos, burgers or a plate of honey-glazed chicken wings. It can get very busy at lunchtime. On our second visit, my burger wasn’t cooked enough. We ate at the lunch buffet after that.
Coconut Walk: buffet restaurant (located in the lobby): great for breakfast; made-to-order omelettes or you can get your eggs sunny-side up or over-easy at the Egg Bar, and they had a great selection of breads, pastries, and croissants. My wife loved the hot fresh bagels at breakfast; the resort has on on-site bakery and they also make chocolates. There s a separate smaller “Kidz Bar” at both breakfast and lunch. We liked that the resort also offered an adults-only a la carte breakfast option at the Capri restaurant from 7-9 am. Lunch at the Buffet restaurant was always good – great salad bar and a station each day which offered made-to-order pasta, roast beef/turkey or fajitas, etc. We only ate dinner at the buffet on our first night. The food was excellent, however we prefer a la carte dining at dinner.
Capri: Italian Cuisine – very good meals with the exception of the pizza. We were hoping for thin-crust Italian pizza and the crust was quite thick. Everything else was good; really enjoyed the lamb chops. There is a small antipasto bar which was delicious.
Calabash: Caribbean Cuisine – This was our favourite; my beautiful wife loved the Calabash’s Sea to Shore’ which was Marinated Beef Strip Loin (cooked perfectly to order), Grilled Tiger Shrimp,
Sautéed Mushrooms & Scallions in Coconut Sauce, Sweet Potato Mash. My favourite was the Herb Crusted Local Snapper with Grilled Pineapple, Caribbean Cole Slaw, Rice & Peas. We ate at Calabash 3 times

Silk: Asian Cuisine – Enjoyed it very much, ate there 4 times. I loved the Calamari and my wife enjoyed the Spring Rolls with Sweet Chili Sauce. Our favourite meals were Lemon Chicken and Beef & Peppers.

Notes: Service at all 3 a la cartes was fine. They are quite busy and at times it seems like you’re waiting longer than you should, however it was never an issue for us. The reservation system (call every morning for reservations for the next night) was fast and efficient and we were always able to get the times and restaurants that we wanted except on the nights when certain restaurants were closed. Remember to pick up your confirmation card for each reservation at the front desk. Also of note was the house red wine – we saw no need to buy any of the offerings on their wine list as the house red was perfectly palatable.

The bars were all busy most of the time but I never had to wait long for my frozen margarita or a coconut rum over ice for the beautiful one. There are some premium brands of liquor for which you have to pay extra; we found the lower-shelf brands to be perfectly fine. They have two brands of beer on tap: Piton, a local brew, and Heineken.

Beach: We aren’t sure exactly what previous reviewers were complaining about when they mentioned seaweed on the beach. There are several large protected sea grass beds just offshore and some of the grass washes up on the beach. The staff work hard to remove as much as they can every morning. It is highly inoffensive stuff. The water can be a bit rough as the trade winds from the Atlantic are constant, however we enjoyed bobbing in the waves. We did some snorkeling and saw some fish around the coral and sea grass beds, however the waves kick up a lot of sand and the water close to shore can be a bit murky for diving. There is a rock breakwater about 50 feet offshore and you can swim behind that if you are looking for calmer waters. The resort’s beach frontage is about a mile from end-to-end and we walked it daily. Resort Security will warn you if you walk past the Water Sports building that you shouldn’t carry anything valuable past that point; they may have had some issues with crimes of opportunity past that point. If you kite surf or wanted to learn how, you’re going to love this place; it’s a kite surfing mecca.

Beachside: The resort has plenty of beach loungers for everyone; they also have 9 “Sunseeker Beds” overlooking the beach. If you want a Sunseeker, claim it before you head for breakfast as they’re usually all occupied by 8:00 am. We never had a problem getting one. As long as you’re not absent from your Sunseeker for more than 30 minutes, you’re fine – although we did notice several that had towels and things left on them that were vacant for half the day. There are also several double-hammocks that you can relax in. We enjoyed laying in our beach bed watching the breaking surf over the Maria Islands.

Excursions/Spa: Took a ½ day couples private tour ($170.00 + tip). Well worth the time and money. The island is beautiful and we toured the “drive-in” volcano and mud baths, the botanical gardens in Soufriere and also the waterfall/mineral springs ($3.00 USD pp). Wear an old bathing suit if you are doing the mud baths! Note that the pathway to the waterfall and mineral springs is quite steep and would be difficult for elderly or small children to navigate. At the entrance, treat yourself to a bag of candied coconut for 2 bucks – delicious! Note that the tour guides at both the volcano and the gardens expect a tip and they certainly earned it from us.

We enjoyed a 50-minute Couple massage at Kai Mer spa on the resort ($170.00 per couple). The spa is well-appointed and the massages were quite enjoyable. For an extra fee, you can have your massage outdoors if you wish.

Notes: Departure is hectic! All daily flights seems to depart within a 2-hour span, therefore everybody arrives at Hewanorra around the same time. Be prepared for long lines and some chaos - do not miss your scheduled resort departure bus! There is duty-free shopping at the airport and the liquor and cigar prices are considerably cheaper than the resort gift shop.

Staff shout-outs – Junias; Adult Pool Bar – happiest guy on the planet.
Mekeje Peters; Guest Services – made our stay extra-special

We also wanted to mention Mark Hawken; General Manager – we only met him once, but he was very visible; always having lunch with guests or walking around and chatting with people.

Feel free to contact me with any questions; I'll do my best to answer.

Room Tip: Main-floor rooms are quieter further away from the lobby. Adult Pool Party on Wednesday night on th...
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  • Stayed: February 2013, traveled as a couple
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4  Thank Downtown35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2013

We are here right now. I have travelled all over 5 star 6 star etc. The property is nice with long beaches. Being on the Atlantic side it is breezy keeping down the heat and making for large waves. Great for kite boarding. We are on at the adult side but I have heard good comments from the family side
The main reason I like it here is the staff. They are all very helpful and friendly Junias at the adult bar is a blast. Mary in the kitcnen Junior J Madekas etc. All are exceptional This resort is a bit tired but when you have incredible staff who are friendless and fun what more do you need?
See you later suckers!

  • Stayed: February 2013
    • Value
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2  Thank Btisdale27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2013

I went with three other friends to this resort, all our first time in St. Lucia. We all agreed that we would go back to this resort! If you've read the reviews, you know the staff is what makes this place amazing! The employees at Coconut Bay treated us well, and made our visit what it was.

The food was great, the Beachside Grill is a must try (I really enjoyed the Blackened Cajun Chicken sandwich). The buffet had different themes each night, so you didn't see a lot of "repeats". The station at the end of the buffet, where a chef stood, always offered a different type of meat in the evenings, or in the mornings was an omelette station. The a-la-carte's were nice to add a change of scenery in the evening. Capri is the italian themed restaurant, which is actually located by the pool at the Beachside Grill. It is more laid back, and casual than the other two. Silk we had a reservation for, but decided to skip on our last night, and have the buffet - but we heard great things! Calabash was excellent. The service was top notch, and the food was great.

We were located on the Harmony side, on the 3rd floor. We didn't have any problems with our room. The bathroom is a little dated, but from what I understand, the hotel is being revamped. Our group were fairly laid back about these sorts of things, we used the rooms to sleep in, change in, and shower in. They were certainly cleaned well, but maybe not as luxurious as other resorts. The housekeepers were great, they kept the room very tidy & our items were never moved or handled. We asked for an ashtray for our balcony, and it was cleaned every day. The fridge was always restocked. Being on the 3rd floor, we didn't get any alcohol in our room, except on the last few days we were given local beers - so if have a stock of liquor is key for you, it's best to book for the 4th floor.

The pools were clean, there were lots of activities to make it a fantastic family resort. The lounge does shut down around 1 or 2am, as does the Grill, which might be an issue if you're looking for an all night sort of party place. We had a great time, regardless of the "early" night. They do have different entertainment events, one night was karaoke, one night was a rodeo theme. We took it all in stride and enjoyed the time we had there!

If you are doing excursions, we heard many wonderful things about the zip lining! Right in the main lobby is a desk for booking different excursions, or if you are through Air Canada Vacations you book through your representative. The one thing we didn't do, was the Piton/Sulphur Springs trip, but we did get to see the island, and it is worth a day trip around. We went to the market in Castries for our souveniors, but the resort also hosts a market on Saturdays and Tuesdays. A little heads up, on Tuesdays and Thursdays, in Castries the cruise lines dock so it was a bit busy.

We never felt at risk, or unsafe on our journey. The hotel has amazing security, always patrolling, and we felt comfortable leaving our bags for a quick dip in the ocean. There are people who walk up and down the beach asking you to buy things, but that is like a lot of places. Nothing to out of the ordinary there! Be firm if you don't want to buy anything, and they leave you be.

A little shout out to the wonderful staff who made our trip as wonderful as it was: Ritney, Marcellus, Donna D, Mitch, Da Joker, and Sherma!! All so kind to us, and making us smile!

Will MOST DEFINITELY be back to this resort again, as well as recommend it to friends and family!!

Room Tip: Ground floor is great for families with young kids, as everything is very accessible. Fourth floor i...
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  • Stayed: February 2013, traveled with friends
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    • Rooms
    • Cleanliness
    • Service
1  Thank juliabeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded February 23, 2013

Good afternoon and thank you for taking the time to share your experiences here at Coconut Bay. We are thrilled that you enjoyed your stay. Thanks for the shout out to the team. They work so hard to ensure everyone feels welcome here at Coconut Bay and St Lucia. They will love the praise!

We hope to see you again real soon and pleae stay warm way up there!!!

Cheers

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Reviewed February 21, 2013

We travel south every year,: loved Coconut Bay and will go back!

In summary, you get what you pay for .. and in this case, we got more than we paid for. Do not pay for Coconut Bay and expect Atlantis or Sandal's/Beaches.

This resort is NOT for gourmet foodies, for those looking for night life (a la Cancun), or for anyone looking for a calm ocean to swim.

Couple of highlights:
- the ocean: ocean is beautiful and warm, and minimal "sea weed" (it's an ocean, not a pool); but due to wind, waves are rough, so not a ton of people swimming
- pools: great, but not heated like DR
- staff: truly great, and with no language barrier, you can have real conversations with staff/locals
- hot tub: amazing views, more of a "warm tub", so you can stay in, without getting dehydrated
- Zip line in Dennery: fantastic and VERY safe; staff do all the cable work for you, and guide kids and anyone nervous
- Outdoor dinners: big sky, lots of stars; not easy to keep food hot outside, but who cares..you are eating outside in Feb!! (kudos to Mgt for taking the time to do this 2x a week, many other resorts don't bother)
- Beach Grill: great made-to-order food, lots of choice, plus help yourself to DELISH pizza any time
- Pool Chairs: open chairs, any time; what a treat compared to other resorts or cruises where you need to jockey for chairs at 6am
- Restaurants: easy/fast, available booking; nice change from buffet; would like to see more choice at Capri

St. Lucia is beautful and Coconut Bay is a great resort.
Enjoy your vacation - we did!

BTW: only saw 1 frog; saw 2 dogs on the resort beach, who were gentle and quiet, but really skinny .. slip them some bacon, if you can -eh!!

Room Tip: if you can't keep your room for late checkout: the lobby has a great change/shower room, so enjo...
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  • Stayed: February 2013, traveled with family
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    • Rooms
    • Cleanliness
    • Service
2  Thank BringOnSummerOttawa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark H, General Manager at Coconut Bay Beach Resort & Spa, responded to this reviewResponded February 23, 2013

Good day and thank you for taking the time to post your review. We are extremely glad you enjoyed your stay with us.
Thank you for the comments on the outdoor BBQ theme nights. The team puts a lot of effort into putting these events on for our guests to enjoy a beautiful St Lucian night. To hear the work is appreciated is great!
Our adopted dogs Spot and Tranquilo appreciate the shout out! you will be glad to know we feed and water these guys daily...I think its the bacon that already has them spoiled ....as far as the one frog....

Cheers

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Reviewed February 21, 2013

We recently spent two weeks at this hotel and there are many good things to say about it.

Firstly it is only 5 minutes from the airport and after a 9 hour flight, this is a bonus. Initially we thought we would be troubled by aircraft noise, but no. There are only about 4 or 5 flights per day, none at night and the flight path out of the airport is away from the hotel.

The hotel is divided into two sections, one for families and the other for couples only. This works well because the family side overlooks the pleasure pool with music, water slides etc. The Harmony side has a small pool, not large enough for swimming lengths but big enough for "cooling down". Between the two, is a third pool for water sports such as water volley ball and water aerobics. Simply choose where you prefer and there are plenty of sunbeds for everyone.

There are also 4 restaurants. The main is a self service carvery style for breakfast, lunch and evening meals. There was always plenty of choice and usually 2, sometimes 3 chefs on hand. There were some residents who made special dietary requests and this was cooked without any problems. There is also a snack bar that provides pizza, fries and a limited number of snacks all day until about 9.00pm. There is also a drinks station with cola, orange juice, lemonade and water available without having to go to a cocktail bar.

There are three other restaurants. An Italian, a Chinese and a Caribbean. The Caribbean, called the Calabash is the signature restaurant and it and the Chinese are of a high standard. Our experience with the Italian was not so successful and resulted in an apology from the Chef -but we never went back.

The hotel is located on a beach that sits between the Caribbean and the Atlantic. There was always a breeze from the Atlantic and if you're into wind surfing etc, this is the place to be. There has been a mention of seaweed in some feedback, but we never found it a problem. The hotel cleans the beach every morning and if this doesn't suit you, a short walk along the beach (towards Vieux Fort) takes you to the Caribbean side where seaweed isn't washed up onto the sand.

With the exception of one member of staff, (Junius) the staff were excellent. They were helpful and friendly. If you want to be referred to as a @@@@sucker, or listen to his sexual exploits with his girlfriend, or hear his ill informed opinions on autism or his inappropriate jokes, then Junius is the barman for you. (Manager- why not ask him to tell you his favourite joke about the monkey and the snooker ball!!)

You should be aware that if you take the Harmony side of the resort, it is the same side as the Wedding Suite. On two occasions when we were there, there were outdoor parties involving very loud music, once going on to 12.30am. Even inside the bedroom, with the double glazing closed and about 100 meters from the Suite, this music still measured 85 decibels peaking over 90. Outside, it was well over 110 decibels and there was nowhere to go to get away from it. (Not every wedding has a private party)

There is a new manager at this hotel, and he does walkabout the hotel and grounds regularly speaking to the residents and staff. I'll be surprise if he doesn't address some of the issues and that would make this an excellent hotel.

Room Tip: If you fancy a pleasant walk along the beach, walk to the "Reef" cafe and enjoy a cool bee...
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  • Stayed: January 2013, traveled as a couple
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2  Thank y55up
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2013

My family and I have visited this hotel five times over the last eight years . Our family travel now comprises , a 3 ,6 ,6 ,8 year olds and an 18 year old usually with two friends so its a pretty large group of various ages. My eldest daughter and friend went to Rodney bay for 3 out of the 6 days we were in St Lucia as there are more activities for that age group in that area. This is about an one and half to two hours drive but the beaches are much better and more night life so anyone with young adults can consider doing this for a bit more variety. Our younger kids love here . The water slides , pool and kids club is pretty good. The food is good ( there is always something at the buffet you can eat) . The entertainment is not significant on a nightly basis but pretty good when there is a show. The out door dining barbeques are also very enjoyable, For those wanting to experience a beautiful caribbean beach, this is NOT your place. The beach setting is lovely but the water is rough and full of sea weed. We did a zip line tour at an estate which was about 30 - 45 mins from the resort HIGHLY RECOMMENDED. Our three year old zip lined on his own and everyone including the 18 year olds had a great time!. The staff and the entire experience here is always very good and we would probably return again........

Room Tip: All the rooms are pretty much the same. If you have small kids its much more convenient to be on the...
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  • Stayed: February 2013, traveled with family
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3  Thank Trinitraveller88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coconut Bay Beach Resort & Spa

Address: Beanfield, Vieux Fort, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Vieux Fort Quarter > Vieux Fort
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Vieux Fort
Price Range: $271 - $889 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Coconut Bay Beach Resort & Spa 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Situated on 85 acres, Coconut Bay Beach Resort & Spa offers two worlds in one prominent oceanfront setting along St. Lucia's exotic south coast. Located closest to the international airport and the island's most exciting attractions, this all-inclusive resort features: 250 air-conditioned rooms, complimentary WIFI, 8 restaurants plus beach grill, 7 bars including swim-up pool bar, 5 pools (including 2 adults only), 1 mile of beach, complete fitness centre, oceanfront spa, the island's largest waterpark, supervised Kidz Klub, paintball, kitesurfing, snorkeling, kayaking, stand-up paddle boarding, daily activities, nightly entertainment and much more! Designed to please all ages, this casually Caribbean, incredibly all-inclusive retreat is perfect for singles, families, couples, weddings or honeymoons. ... more   less 
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Also Known As:
Coconut Bay Resort St Lucia
Coconut St Lucia
St Lucia Coconut Bay Resort
Coconut Bay Resort All Inclusive
Spa Coconut Bay
Resort Coconut Bay
Coconut Bay Beach Resort St Lucia
Coconut Bay Resort Spa St Lucia
Coconut Bay Beach Resort & Spa St. Lucia/Vieux Fort

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