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“Excellent staff”

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Coconut Bay Beach Resort & Spa
Ranked #1 of 3 Hotels in Vieux Fort
Rosehearty, United Kingdom
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent staff”
Reviewed October 7, 2012

Spent 10 nights at this hotel with my husband & friends. The staff were very friendly & nothing was a problem. Special mention to Small J & the bar team at the adult pool for their excellent service & smiles.
Unfortunately my husband slipped & broke his arm (no fault of the hotel) which meant we spent 2 days at local hospital. The hotel staff were very helpful & thank you to M Peter (guest relations) who stayed with us at the hospital & even arranged for food & drink to be sent over from hotel to keep us going. Not sure we would have got through that that time without you.
Woul recommend this hotel to couples & families.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ACheyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,719)
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 5, 2012

We stayed at the Coconut Bay on 8/26/12- 8/31/12.Staff was extremely nice, my son liked the pool bar were he got his virgin daiquiri's, his favorite bartender was ' Kay', she took good care of tending to the several requests the kids made throughout the day.
Food was okay, although we could not get any waffles because the waffle machine broke and was not operable during our entire stay. The kids were disappointed about that rooms were outdated. We could not plug any of our devices in to be charged we had to bring everything to the front desk and leave it there to get charged (phones, iPads etc).
No beach activities offered by the resort except horse back riding. No snorkeling, jet skiing etc.
The kids were a little disappointed about that.
In the evening, by the pool the maintenance man on a lawnmower blows a cloud of black smoke (pesticide I assume) out of the lawnmower to kill Mosquitos without warning, very uncomfortable.
I think the most troublesome encounter was my friend had an asthma attack during the day was horrible, barely any music, no pool Games,,, only bingo once while I was there. We have had better vacations... Beds were Hard.

Room Tip: Ask for a renovated room if available, as we were told they have started to renovate the rooms from...
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Chanell M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hemel Hempstead, United Kingdom
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 4, 2012

My daughters and I stayed at coconut bay for two weeks in early September. From the moment we arrived we were looked after by the lovely staff. Room very clean and comfortable. A little issue with the seaweed, but it did not stop us from swimmimg each day. Food generally good at the buffet. With one vegetarian in our party, choice sometimes a little limited, but chef Stephen Henry happily prepared dishes for us Thank you SO much!! The Italian and Chinese restaurants were both very enjoyable too. We all responded to an incident around the pool during our stay, which sadly had a tragic outcome. We felt very well supported by the hotel management, as was the widow. During our stay we met some very special people, and hope to make a return visit very soon.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, October 6, 2012
Thank you for your valuable feedback from your recent stay. We certainly appreciate it. We were very happy to hear you and your daughter’s enjoyed your holiday, and thank you for your compliments.

We hope we have the pleasure of welcoming you back to Coconut Bay again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK, westsussex
Level 4 Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed October 4, 2012 via mobile

Me and my partner stayed at the Coconut Bay Beach last week in September!
We had a great stay, and I was presently surprised after reading reviews before we travelled!
If you want a relaxed stay, with great staff and amazing food then this is the place to stay!!

5min transfer from the airport is a huge bonus, planes take off in the afternoon around 3pm - only about 3-4 a day and does not effect your stay at all!

Rooms are Lovely, we stayed in the harmony side (adult only) very clean and our maid Ketra kept it spotless everyday!!

Food- was very very happy with the food!! I've been to a lot of all inclusive and this is the best I've been to!! There was a theme every night, and even outside dinning one evening which was great!! Beach Bar was brilliant too!! Calabash was my fav restaurant, and loved the fact it's unlimited dinning in the a la cart restaurants!!

The hotel was not very busy at all, and can imagine in the school holidays it would be a bit to much for couples!!!
But if you can travel outside school holidays then this hotel is great for a couples getaway!!

We visited the spa, and had a couples massage which was amazing!!!

Over all, pools and grounds are well kept, staff are amazing, food is great and we will definitely be returning!!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank StaceyLou123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, October 6, 2012
Thank your for your wonderful recap of your experience with us. We are glad you and your partner enjoyed so many great Coconut Bay moments. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spanish Town, null, British Virgin Islands
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 3, 2012

i have been to other top hotels in st. Lucia but my favorite is coconut bay. from the first time i visited this place it felt like home away from home. i was relaxed the food no complains the drinks the best and who so ever came up with that snack bar idea i must say i love it. the rooms are great in size and tidiness the grounds were always clean every time great pools . i just love it there i call it my vacation spot. the staff i have a little concern about them because they took too long to come to our table to serve us. but everything else was great.

Room Tip: i liked room 246. but the other rooms are great as well.
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  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shantel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, October 6, 2012
Thank you for the great feedback on your stay and for rating us at the top of your travel experiences. We look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moncton, Canada
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 3, 2012

Upon arriving we were greeting with a cold drink a refreshing cool towel, and the gentelmen who did this also took care of our luggage as we checked in. The staff at the front desk were extremely pleasant and helpful and quick.

This resort offers so much, the food is excellent, and the different themes each night and the staff are amazing. I wish I could remember everyones names but there are some I do and wish to thank Hildy, Osline, Jedi, Ken, Janette. You made our stay the best ever. The service, the smile the efficiency was 100%. The resort takes and shows its pride in keeping things clean, updated, and if needed fixed right away. The tours were exceptional and must thank Marcellus from West Jet for his service.

The pools, the bars, the food, and I must say congrats to the staff working the beach grill. They are open from 10 am to 1 am servicing freshly made foods so if your hungry at any time, you can order from the board posted, and it is all freshly made.

The Pool and entertainment staff made sure the pools were clean, the towels were fresh, and there was plenty of things you could sign up for or just join in. There is a pool and bar for Adults only if your looking for peace and quiet.

Crongrats to the cooks, the food and the breads, buns, deserts etc were outstanding and always fresh, and served with a smile.

Housekeeping was unbelievable. Our housekeeper made sure everything was clean tidy, fresh, and the notes to wish a good day, the flowers on the bed, the towel animals, and the speed of the rooms being cleaned were excellent.

The rooms themselves (adult side), were very spacious, 2 closets, large dresser, flat screen TV, fridge, bottled water, nice spacious bathroom. Also the bathroom was complete with high end soap, shampoo, conditioner and body lotion, and replaced when needed.

Coconut Bay Resort and Spa is a place we will come back to again, and for the price of an all-inclusive, why pay higher prices for a brand name resort!

EXCELLENT JOB to everyone at Coconut Beach resort and Spa

Room Tip: If your a couple only, choose the Harmony Adult only side. Rooms are excellent.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, October 6, 2012
Thank you for taking the time to provide extremely supportive feedback about your stay with us in St. Lucia. My staff and I are most grateful for your compliments regarding service delivery and the quality of your holiday.

We hope to see you back on our shores in the not too distant future and again thank you for taking the time to write such a delightful report on your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed October 3, 2012

All was good expect for the food in the restaurants calabash was terrible the food tasted as if it was cooked on a dirty grill. And for Capri it was just average. But I do have to say stick with the buffet it's the best. And I did not like all the nats in the room and while sleeping getting bit 11 times by Mosquitos.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Auntiebeanie128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
William104, General Manager at Coconut Bay Beach Resort & Spa, responded to this review, October 6, 2012
I hope one day you may return to Coconut Bay. We do not ever wish to learn that a guest experience fell short of the high standard we are committed to delivering.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Coconut Bay Beach Resort & Spa

Property: Coconut Bay Beach Resort & Spa
Address: Beanfield, Vieux Fort, St. Lucia
Phone Number:
Location: Caribbean > St. Lucia > Vieux Fort Quarter > Vieux Fort
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Vieux Fort
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Coconut Bay Beach Resort & Spa 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Situated on 85 acres, Coconut Bay Beach Resort & Spa offers two worlds in one prominent oceanfront setting along St. Lucia's exotic south coast. Located closest to the international airport and the island's most exciting attractions, this all-inclusive resort features: 250 air-conditioned rooms, complimentary WIFI, 4 restaurants plus beach grill, 7 bars including swim-up pool bar, 5 pools (including 2 adults only), 1 mile of beach, complete fitness centre, oceanfront spa, the island's largest waterpark, supervised Kidz Klub, paintball, kitesurfing, snorkeling, kayaking, stand-up paddle boarding, daily activities, nightly entertainment and much more! Designed to please all ages, this casually Caribbean, incredibly all-inclusive retreat is perfect for singles, families, couples, weddings or honeymoons. ... more   less 
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Also Known As:
Coconut Bay Resort St Lucia
Coconut St Lucia
St Lucia Coconut Bay Resort
Coconut Bay Resort All Inclusive
Spa Coconut Bay
Resort Coconut Bay
Coconut Bay Beach Resort St Lucia
Coconut Bay Resort Spa St Lucia
Coconut Bay Beach Resort & Spa St. Lucia/Vieux Fort

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