I was really looking forward to this break away, we drove up towards the hotel and it looked magnificent, what a beautiful old hotel built from Cotswold stone. We walked into the small reception where there was a lovely warming log fire, unfortunately that's where the romance of this trip ended!
We stayed in the main building, a place not suitable for children, elderly or infirm as there is no lift, the stairs are in a poor state of repair and there is a foul stench coming from the gentlemens toilet on the ground floor which drifted up the stairs. There was no offer of help with our bags, but between us we made it into our cold, damp, mouldy room which smelled musty. We turned the radiators on full, but even hours later the room had not heated up.
In the bathroom I carefully disposed of the spiders which had taken up residence some time ago and cleaned the cheap plastic bath as best I could with the pathetic excuse for a shower attachment. The grouting and sealant were black, the cobwebs well established and dusty and the bathroom smelled damp. The room appeared to have been last decorated in the 1980's and the taps/furnishings looked as if they used to be a gold colour. To finish the look the bathroom carpet was dirty and had various stain samples on it - I didn't want to think what they could be.
I went to reception to complain, but there was no one around and we had arranged to meet family a few miles away for a meal. I kept telephoning the hotel, but no one answered the phone, I just kept getting various answer machines, I left a message and am still waiting for a reply!!
We returned to the hotel and found two very nice members of staff on reception, they were polite, helpful and portrayed a professional image for the hotel. However the hour was late and we needed to sleep after our long trip and late night.
The following morning we had a wonderful breakfast, freshly cooked, in a lovely conservatory - we ignored the fungi growing on the walls and hoped the kitchens were clean. I would recommend the breakfast, but ask for things to be freshly cooked as on the second day they menus were not displayed and new guests were eating food kept warm on hotplates.
We left the radiators on in the room and went out for our second day. We returned early, about 8.30pm as we wanted to complain about the state of the hotel, but there were no staff to be seen. 20 minutes passed, still no staff, we decided to go to our room so I went to the key cupboard behind the reception desk, searched through the keys and removed ours - clearly the hotel's security needs reviewing as soon as possible.
We went to our room and it was very cold, the windows were open and the radiators had been turned off while we were out. Needless to say the room never warmed up, it was difficult to sleep due to the cold and with the knowledge that we had a dirty bedspread over us, however the sheets themselves were clean.
Our last morning we looked for the hair dryer, my partner opened all the cupboards and unfortunately found the mini-bar. As it was opened an awful stench filled the room, it was like rotten eggs. I couldn't believe it when I looked inside and saw all the mould, it clearly had not been working for months. I couldn't look for long as the smell was overpowering, but quite a different smell to the bathroom and the bedroom. It made my partner wretch...
In summary the hotel looks fantastic from the outside, the staff were polite and friendly, although no porter. The breakfast is good if you ask for the freshly cooked items. Unfortunately the decor is very dated, the hotel is cold, but worse of all it's filthy.
I can not recommend this hotel at all.
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- Also Known As:
- Best Western Abbots Salford
- Abbots Salford Best Western
- Best Western Salford Hall Hotel Abbots Salford, England