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“Filthy and freezing”

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Best Western Salford Hall Hotel
Ranked #1 of 1 Hotels in Abbots Salford
Certificate of Excellence
London
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Filthy and freezing”
Reviewed January 7, 2008

I was really looking forward to this break away, we drove up towards the hotel and it looked magnificent, what a beautiful old hotel built from Cotswold stone. We walked into the small reception where there was a lovely warming log fire, unfortunately that's where the romance of this trip ended!

We stayed in the main building, a place not suitable for children, elderly or infirm as there is no lift, the stairs are in a poor state of repair and there is a foul stench coming from the gentlemens toilet on the ground floor which drifted up the stairs. There was no offer of help with our bags, but between us we made it into our cold, damp, mouldy room which smelled musty. We turned the radiators on full, but even hours later the room had not heated up.

In the bathroom I carefully disposed of the spiders which had taken up residence some time ago and cleaned the cheap plastic bath as best I could with the pathetic excuse for a shower attachment. The grouting and sealant were black, the cobwebs well established and dusty and the bathroom smelled damp. The room appeared to have been last decorated in the 1980's and the taps/furnishings looked as if they used to be a gold colour. To finish the look the bathroom carpet was dirty and had various stain samples on it - I didn't want to think what they could be.

I went to reception to complain, but there was no one around and we had arranged to meet family a few miles away for a meal. I kept telephoning the hotel, but no one answered the phone, I just kept getting various answer machines, I left a message and am still waiting for a reply!!

We returned to the hotel and found two very nice members of staff on reception, they were polite, helpful and portrayed a professional image for the hotel. However the hour was late and we needed to sleep after our long trip and late night.

The following morning we had a wonderful breakfast, freshly cooked, in a lovely conservatory - we ignored the fungi growing on the walls and hoped the kitchens were clean. I would recommend the breakfast, but ask for things to be freshly cooked as on the second day they menus were not displayed and new guests were eating food kept warm on hotplates.

We left the radiators on in the room and went out for our second day. We returned early, about 8.30pm as we wanted to complain about the state of the hotel, but there were no staff to be seen. 20 minutes passed, still no staff, we decided to go to our room so I went to the key cupboard behind the reception desk, searched through the keys and removed ours - clearly the hotel's security needs reviewing as soon as possible.

We went to our room and it was very cold, the windows were open and the radiators had been turned off while we were out. Needless to say the room never warmed up, it was difficult to sleep due to the cold and with the knowledge that we had a dirty bedspread over us, however the sheets themselves were clean.

Our last morning we looked for the hair dryer, my partner opened all the cupboards and unfortunately found the mini-bar. As it was opened an awful stench filled the room, it was like rotten eggs. I couldn't believe it when I looked inside and saw all the mould, it clearly had not been working for months. I couldn't look for long as the smell was overpowering, but quite a different smell to the bathroom and the bedroom. It made my partner wretch...

In summary the hotel looks fantastic from the outside, the staff were polite and friendly, although no porter. The breakfast is good if you ask for the freshly cooked items. Unfortunately the decor is very dated, the hotel is cold, but worse of all it's filthy.

I can not recommend this hotel at all.

  • Liked — The exterior of the building
  • Disliked — Horrendous hygiene
  • Stayed December 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Blue1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Dutch first
  • English first
  • Italian first
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  • Any
English first
Aylesbury, United Kingdom
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed December 8, 2007

We stayed in one of the rooms in the converted barn rather than the main hotel. The room was clean and comfortable although there was evidence of a previous damp patch in the ceiling which hadn't been repaired and the grout in the bathroom was mouldy. The complimentary tea and coffee had not been replenished. All small issues, but attention to detail makes all the difference. The staff were polite and very attentive. Our room was serviced in the 30 mins that we were at breakfast - that's impressive! The food in the restaurant was excellent and despite the guide in the room only detailing continental breakfast, a full English was available every day. Unfortunately the leaflets on local attractions were rather poor. There was virtually no information about Shakespeare-related attractions and other leaflets were dated 2005. There was no lounge per se, but a bar off the main reception was an option (although the fire was not lit despite it being November). The parking was ample for all guests and the hotel very easy to find.

  • Liked — Great atmosphere
  • Disliked — Lack of attention to detail.
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank RovingRich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Notingham
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 14, 2007

Me and my husband stayed at Salford Hall for one night on 10/11/07. The photos on the Best Western web site are accurate. It is in a lovely rural setting about 15 minutes drive from the park and ride in Stratford and we found it very easy to find. There is a village pub five minutes walk away.

The hotel is full of history and the staff were happy to talk to us about how the hotel was in a poor state and then bought back to its former glory by the previous pwner. Apparently it was a convent and the dining room was the chapel. It has been sympathetically restrored with wood panelling and the assistant manager said that on removing the panelling off room 3 many years ago a painted mural was found and this had been covered to preserve. Housekeeping staff took us up to have a look at the mural and also to see the priest hole (blocked off for safety) which goes from the top floor of the hotel then under the hotel grounds and continues under nearby fields and comes out into a nearby church.

The staff were lovely and very polite.The assistant manager on duty worked very hard undertaking reception, bar, restaurant bookings and she also assisted with serving breakfast in the dining room. We had a room on the side of the hotel which was large and comfortable. We booked a table in the bistro restaurant which offerred 3 courses for £15 which was good value. The a la carte menu was a bit pricey at £29.95 a head. Breakfast was buffet style and there was plenty of choice of cereals, fruit, jams and full english breakfast, toast, tea, coffee and juice. In the future the hotel will be extended and have more bedrooms, swimming pool and health suite,

We would definately stay again. at this hotel.

  • Liked — Loved the atmosphere and the old world charm of the hotel and that staff were helpful.
  • Disliked — nothing
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Lindahols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Sussex UK
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 11, 2007

We stayed at the hotel for two nights as we has an event to attend at the NEC.Although about 25 miles from the NEC it only took about 40 mins to drive there.
The hotel was very comfotable and the staff exceedingly friendly and helpful.
We had a four poster bedroom on the second floor of the main house.The climb up the stairs would not be suitable for disabled or infirm guests.There is no lift.The room was spacious and comfortable with a sitting area to view the television.
We eat both nights in the main restaurant and the food was excellent.Our only complaint was that the menu was the same both nights.On enquiry we were told the menu changes weekly.
For people on a restrictive diet this could prove a problem as you would soon exhaust suitable options and there are no daily specials or A La Carte.The bistro seemed popular and did have alternatives.Breakfast was excellent with plenty of choice.
The hotel was quiet with little passing traffic and it is set back from the road.
We plan to stay again in the future if we have another event to attend at the NEC.

  • Liked — Friendly staff,Food and comfortable room
  • Disliked — Menu only changing weekly
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CavalierWestSussexUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Blanca
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 9, 2007

Thoroughly recommended for location, accommodation, standard of service, friendliness and the gourmet food. We cannot wait to return in the future.

  • Liked — Location, service and food
  • Disliked — Nothing
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank BarEllie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wirral
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 31, 2007

Spent two nights here at end of May. Weather was rather disappointing, but hotel made up for it - a tastefully converted old hall with annexe in outbuildings, ideally situated for Stratford and Cotswolds. Very relaxing/charming/English. Our bedroom (in main building, not the annexe) was spacious and very comfortable. Lovely.

  • Liked — Tasteful/comfortable conversion of historic building
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Horganism
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, UK
Level Contributor
60 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed April 14, 2007

My husband and I won a two-night stay in this hotel with dinner & breakfast, and we we had a very relaxing and romantic stay.

Salford Hall is a grand historic building, located very near the A46. The main building is beautiful, with many of its orginal features restored. It only has 33 bedrooms but has all the facilities you would expect from a modern hotel as well as a tennis court, sauna and a snooker room. It has a good restuaraunt, bar and lounge area.

We stayed in room 18, which was in the coach house. We didn't have a problem not staying in the main house, in fact, we quite liked it. There's something to be said for waking up, pulling the curtains and seeing a historic house just in front of you! The room was a decent size and styled to fit into the period of the hall. As previous reviews say, the shower and tv are unreliable but it didn't bother us that much. We preferred soaking in the deep bath and reading in the garden.

Dinner in the restaurant was excellent - both the staff and the food was top quality. People seem to have travelled far to sample the cuisine and I would say their trips had been very worthwhile. Breakfast was just as good.

I believe that the hall is very popular for weddings and I can see why - the grounds are lovely, the hall is grand and the staff very attentive. It was the perfect place for us to unwind and relax and we are delighted that we had the chance to sample the delights of Salford Hall. We will be back!

  • Liked — The beauty of the hall and the fantastic staff
  • Disliked — The tv was very unreliable
  • Stayed April 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Super_Mazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Salford Hall Hotel

Property: Best Western Salford Hall Hotel
Address: Evesham Road | off the A46, Abbots Salford WR11 8UT, England
Location: United Kingdom > England > Worcestershire > Abbots Salford
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #1 of 1 Hotels in Abbots Salford
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Salford Hall Hotel 4*
Number of rooms: 36
Reservation Options:
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Also Known As:
Best Western Abbots Salford
Abbots Salford Best Western
Best Western Salford Hall Hotel Abbots Salford, England

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