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“Bad experiences at DoubleTree by Hilton”

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DoubleTree by Hilton Hotel Newcastle International Airport
Ranked #1 of 3 Hotels in Woolsington
Certificate of Excellence
Reviewed October 11, 2013

Lovely smart hotel but air con was so loud I couldnt sleep and had to get up numerous times in the night to turn it on and off. Watch out for the insulting and sarcastic male receptionist who thinks he's a standup comic.

  • Stayed: October 2013, traveled on business
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Review collected in partnership with DoubleTree by Hilton
9  Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,532 - 1,538 of 2,066 reviews

Reviewed October 8, 2013

Already done review on hotel but forgot to mention Fratellos restaurant great italian meals and exceptional service.Manager is very good and you are well looked after. I would also recommend Sunday lunch.

  • Stayed: August 2013, traveled as a couple
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Thank saltpansjohnandkaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013

Fantastic hotel to sum it up. Staff are excellent, rooms are spotless and large. Hotel is brand new and very stylish. Breakfast is the only meal I had but was as expected, can't really fault it at all!

  • Stayed: October 2013, traveled on business
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Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

Although this hotel is clean, comfortable and convenient for Newcastle International Airport, there were a few issues which made for a disappointing stay. Firstly, at £110 for bed & breakfast, we were surprised at having to pay £5 to park our car in the hotel car park. On arrival, the holder for our room keycard was a photocopy of a photocopy, so instructions were illegible. Moreover, the Receptionist didn't put our details on it, and we weren't asked for this when using this hotel's Italian restaurant. The volume and choice of music, coupled with the acoustics of a school dining hall, didn't provide the ambiance we associate with a hotel or Italian restaurant. As everyone was shouting to be heard over the music, it was difficult to have a romantic dinner for two, or to discuss business over dinner. The same situation confronted us at breakfast, as this "jungle music" was being pumped out in the morning too. To give some credit, the Restaurant Supervisor did turn the volume down slightly, when I complained about the noise. The food was scrumptious! However, because of a medical condition my spouse requires a gluten free diet. Because of this, there was only one item on the dinner menu she could eat. We expected more from a hotel of this standard!!

  • Stayed: September 2013, traveled as a couple
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8  Thank MearnsMan2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatherineG_DOS, Director of Sales at DoubleTree by Hilton Hotel Newcastle International Airport, responded to this reviewResponded October 7, 2013

Dear MearnsMan2013, many thanks for taking the time to review our hotel. I understand that our General Manager has been in touch with you regarding the issues you have raised, I hope this will not deter you from returning to the hotel in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013

Booked accommodation for night before departure to Greece and night returning plus car parking. Rooms very comfortable and dinner in the Italian restuarant was very good if slightly expensive for pasta. Although you book parking through the hotel, essentially that is the end of their involvement - getting to the car park and collection is diy! The only real criticism is the poor breakfast. £10.00 each if booked the evening before and a shocking £15.00 each if you just turn up in the morning. Breakfast starts at 0430 and some of what was on offer looked and felt as though it had spent far too long on the hotplates. On return, we left the hotel and had a freshly cooked breakfast in a cafe' on the way home for £2.99. Much better.

  • Stayed: September 2013, traveled with family
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Thank argee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013

Stayed here with friends and family. Very easy to get to on metro from city centre. Hotel is very nice, staff very friendly. Room is really tasteful, with an extremely comfortable bed, great big shower (slightly disappointed as I do love baths!) tea & coffee facilities, fridge, safe, ironing stuff, great big tv. Quite soundproof so didn't hear any airport noise. Would definitely come back!

  • Stayed: October 2013, traveled with friends
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1  Thank Abi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

1st time my husband and I have not flown from Glasgow airport,so as we were flying to Mexico from Newcastle,decided to stay at the hilton at Newcastle airport(16/9/13 with 15 days parking)after reading the trip-advisor reviews.... Thanks folks....we were not disappointed...hotel beautiful,staff great and inviting at reception area ,bed,as stated,so so comfy,toiletries by Evelyn and crabtree...gorg..,towels,so soft n fluffy,great shower....saying no more...we could have stayed all week..brilliant.....but Mexico was calling...thank you to all the staff at the hilton doubletree and to all the trip-advisor guys who take time to leave honest comments...trip-advisor reviews really do help..so thanks again

Room Tip: 1st time there...fantastic...
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  • Stayed: September 2013, traveled as a couple
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Thank fab4Glasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Newcastle International Airport

Address: Woolsington, Newcastle upon Tyne NE13 8BZ, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne > Woolsington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Woolsington
Price Range: $75 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel Newcastle International Airport 4*
Number of rooms: 179
Official Description (provided by the hotel):
Offering contemporary, upscale accommodation and ideally situated adjacent to the terminal building, express links to Newcastle city centre via Metro and the A1, it is the perfect hotel for business and leisure travellers.The hotel has five meeting rooms with inbuilt state-of-the-art AV and function suite to accommodate 40 to 150. Fratello’s restaurant offers guests a range of Italian cuisine with more informal dining options available in the hotel’s Columbus Bar. Boasting 179 spacious en-suite bedrooms with complimentary internet access, soundproof windows and luxurious Sweet Dreams beds; it also has a business centre, 24-hour room service, fitness centre, continental lounge and onsite car parking including Park and Fly options. ... more   less 
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Also Known As:
DoubleTree By Hilton Hotel Newcastle International Airport Newcastle Upon Tyne/Woolsington

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