Stayed at this `new` hotel with family and friends for a local wedding. As a group of 21 guests aged between 4 and 88 we booked 11 months in advance to secure the appropriate amount of rooms and paid in advance. Upon arrival we had to endure a lengthy receptionist talk as they explained that they were doing us a favour by putting an extra bed in 2 rooms so a 5 and 8 year old could sleep in the same room as their parents (something that was suggested by the booking agent when the rooms were booked)and also how we would not have to pay the £5 a day per car charge for parking (because they had not cottoned on to that money making scam when we booked), that check-in took 15 minutes. In 3 of the rooms the air conditioning did not work. We had arranged a meal for all of our party in the hotel restaurant at the time of booking and after orders where taken, mains arrived 90 minutes after ordering and the reason given by the argumentative maitre-de for the delay?Two of our party had dared to order starters! Delaying the preparation of all meals. The bill for the meal was wrong,the bar bills for the evening where wildly out and so where the checkout bills, one by over £150. At checkout the manager was not available as we were not the only guests with serious issues with the bill. This took place on a relevantly quiet end of week. God help you if you book when they are busy.
- Official Description (provided by the hotel):
- Offering contemporary, upscale accommodation and ideally situated adjacent to the terminal building, express links to Newcastle city centre via Metro and the A1, it is the perfect hotel for business and leisure travellers.The hotel has five meeting rooms with inbuilt state-of-the-art AV and function suite to accommodate 40 to 150. Fratello’s restaurant offers guests a range of Italian cuisine with more informal dining options available in the hotel’s Columbus Bar. Boasting 179 spacious en-suite bedrooms with complimentary internet access, soundproof windows and luxurious Sweet Dreams beds; it also has a business centre, 24-hour room service, fitness centre, continental lounge and onsite car parking including Park and Fly options. ... more less
- Reservation Options:
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- Also Known As:
- DoubleTree By Hilton Hotel Newcastle International Airport Newcastle Upon Tyne/Woolsington