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“Double tree newcastle airport” 4 of 5 bubbles
Review of DoubleTree by Hilton Hotel Newcastle International Airport

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DoubleTree by Hilton Hotel Newcastle International Airport
Ranked #2 of 3 Hotels in Woolsington
Certificate of Excellence
Newcastle, United Kingdom
1 review
“Double tree newcastle airport”
4 of 5 bubbles Reviewed July 3, 2013

This hotel is brilliantly located, the rooms and the food is great, however, the restaurant service is appauling. Its the only let down to this hotel - do not expect to be served quickly or accurately.

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatherineG_DOS, Director of Sales at DoubleTree by Hilton Hotel Newcastle International Airport, responded to this review, July 15, 2013
Dear Stephen M, thank you for taking the time to write a review of our hotel. I must apologise for the service you recieved in the restaurant, however I am glad that you enjoyed the other aspects of your stay. I hope that we can welcome you back in the future so that you may have a better experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,816 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
2 reviews
5 of 5 bubbles Reviewed July 3, 2013

Have stayed here 3 times now this year for a 1 night stop over and already booked again for August! Can't wait to go back! - a bit worried when 1st going because its right next to the airport but on all stays we didn't hear a thing! It's so peaceful, modern and stylish but comfy and homely very clean! On every stay the rooms have been spotless, nice bathroom and lovely bath great for relaxing, the bed is unbelievably comfy and with a big tv and fridge it has everything you need for a comfortable stay! The Italian restaurant is out of this world the food is so delicious and watching the chefs cook is enjoyable as well as the rest of the atmosphere in the restaurant. Staff have always been helpful and welcoming - and the warm cookie on arrival is delightful! I can't fault this hotel in anyway and I constantly compare other hotels to it now because it is of such high standards and it is so reasonably priced for what you are offered! Also noticed on stays if there are marks on the walls ect in the corridors they are repainted straight away keeping the hotel in perfect condition! Really lovely stay and perfect hotel...can't wait for the next visit! Nice views of the airport and plans too! Perfect highly recommend! Only two things on one stay we were asked for our credit card 3 times by reception and where charged 3 times surely the staff should have realised we'd already paid when booking and also the £5 car parking charge wasn't in place for our 1 visit but was on the 2nd and 3rd which I do feel is a rip off!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank snuggles2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dundee
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 3, 2013

We stayed here for a night after arriving into the airport late at night.

Check-in was quick and easy although it was at 2am so may be longer in afternoons. We were given two hot cookies which was a nice touch and much needed after a 5 hour flight.

Room was big and nicely furnished HUGE bed again greatly need after the long flight. Tea/coffee in room with some more biscuits.

The bathroom was nice with a bath and overhead shower nice, nice big fluffy towels and nice toiletries.

Even though this is an airport hotel we were never disturbed by any noise from the planes. The rooms have big blackout curtains so not woken by daylight.

My only disappointment is we were not there to enjoy the hotel longer!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RMM15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter, United Kingdom
1 review
4 of 5 bubbles Reviewed July 2, 2013

I have stayed here 3 times now in the last 10 months and have certainly seen some changes for the worse. I have stayed for 3 nights, 5 nights & my last stay was 7 nights, so possibly tend to notice things more than if I was just on an overnight stop.

Since my first visit in September the heated towel rails have all been turned off. Yet again not a problem if you are only staying one night, but it means there is no heat in the bathrooms in the winter months.

The free internet speed has been restricted unless you are willing to pay extra.

The sheets regularly have holes in them, they don't mention that on their website where it says they are 300 thread-count. On a previous visit I had to point out to room service that the clean sheet she was putting on had a hole in it, this time the sheet that was on the bed when I arrived had a hole in it. Not what you expect from a hotel of this caliber.

There is a charge of £5 for over night parking. My advice is to check your bill when you leave. I was charged £35 for overnight parking until I pointed out I don't even have a car.

The tv in the room at times isn't watchable because the signal is so poor the picture keeps breaking up.

The aircon is so noisy it is hard to sleep with it running.

I found on a couple of occasions the columbus bar wasn't as clean as it could be, both tables and floor covered in remains of someones meal.

But all in all it is still a nice place to stay. The staff on both reception and in the bar I have found have always been really helpful and friendly. This time I didn't get to meet the lady that cleaned my room, but I know on my previous stay she was very friendly and helpful. Extra room supplies of tea, coffee etc are readily available. It is also a hotel where I feel quite comfortable and safe as a lone traveler and yes I will be staying again in September. Lets hope their aren't any more cutbacks by then

  • Stayed June 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gertietoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatherineG_DOS, Director of Sales at DoubleTree by Hilton Hotel Newcastle International Airport, responded to this review, July 8, 2013
Dear Gertietoo, thank you for taking the time to write a review of our hotel. I am sorry to read that you had issues during your stay with your bed linen and tv signal. We are currently investigating these comments and I can assure you that this will be dealt with. I am glad however that you found the service from our bar and reception to be friendly and helpful, as you would expect from a DoubleTree hotel. I hope that we will be able to welcome you back in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rossendale, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 2, 2013

Good hotel - reception on arrival a little curt - could have been friendlier - cookies 'thrown' across on check in! All else in hotel good. Ideal location for visiting family or travelling around the North East.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Seniors7582
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coleshill, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed June 30, 2013

Me and my friend stayed at the Hilton for 2 nights on 28th June 2013, for a wedding at the nearby kirkley hall, the hotel was fantastic. Beds were very comfortable, staff friendly, hotel was well maintained. As an airport hotel did not hear 1 airplane. Breakfast was fantastic on behalf if we were really nitpicking bacon had too much fat on. But the hotel was probably the best hotel I have ever stopped in.

  • Stayed June 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ChrisReyn0lds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom
Level Contributor
73 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

This is a nicely finished modern hotel right beside the airport. It is good value, feels well run with clean well-appointed rooms, has really comfortable beds, and serves quite a good Hilton breakfast. It is a good choice, overall, and meets the expected Hilton standard.

Stayed June 2013, traveled as a couple
Helpful?
Thank abracadabra007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CatherineG_DOS, Director of Sales at DoubleTree by Hilton Hotel Newcastle International Airport, responded to this review, July 4, 2013
Dear abracadabra007, thank you for taking the time to write a review of our hotel. I am very glad that you enjoyed your stay with us, and that you enjoyed our breakfast and Sweet Dreams beds! i hope that you will stay with us again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Newcastle International Airport

Property: DoubleTree by Hilton Hotel Newcastle International Airport
Address: Woolsington, Newcastle upon Tyne NE13 8BZ, England
Phone Number:
Location: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne > Woolsington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Woolsington
Price Range (Based on Average Rates): $
Hotel Class:4 star — DoubleTree by Hilton Hotel Newcastle International Airport 4*
Number of rooms: 179
Official Description (provided by the hotel):
Offering contemporary, upscale accommodation and ideally situated adjacent to the terminal building, express links to Newcastle city centre via Metro and the A1, it is the perfect hotel for business and leisure travellers.The hotel has five meeting rooms with inbuilt state-of-the-art AV and function suite to accommodate 40 to 150. Fratello’s restaurant offers guests a range of Italian cuisine with more informal dining options available in the hotel’s Columbus Bar. Boasting 179 spacious en-suite bedrooms with complimentary internet access, soundproof windows and luxurious Sweet Dreams beds; it also has a business centre, 24-hour room service, fitness centre, continental lounge and onsite car parking including Park and Fly options. ... more   less 
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Also Known As:
DoubleTree By Hilton Hotel Newcastle International Airport Newcastle Upon Tyne/Woolsington

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