My husband and I are just back from an overnight stay. We have stayed here on many occasions in both their honeymoon suite and their executive rooms. It has often been a favourite of ours but last night was the worst night sleep we have ever had, at any hotel, anywhere in the world.
We were in an executive room and it was just so incredibly hot! The windows only open at the top and don't let in much air. The air conditioning unit didn't work and it was just so uncomfortable. We asked for a fan after complaining abut the heat, which they provided, but this did very little to cool things down.
The heat gave me a migraine and when my husband complained to reception this morning they said they had switched the air conditioning system off as other customers had previously complained it was too cold. Oh, to have that problem! However, I actually find this incredulous as if they found it too cold they'd just need to switch the air con off. Also, we suspect as the hotel was almost empty, they were trying to save money by turning the system off in the hotel.
The room manager told my husband they had switched it off on one floor, which no doubt was ours. Great! Knowing this, they should have put us in a different room from the outset. For a 4 star hotel I find this outrageous. The least you should expect is a good night sleep, particularly considering the price! Even Premier Inn guarantee a good night sleep or your money back.
I generally never take the time to complain with things like this but feel I had to share this terrible experience. Unfortunately, they are the only hotel in Bawtry so people no doubt will have to stay there with no other choice. However, we will NEVER stay there again, which is a shame. Come on Crown, sort it out!
- Official Description (provided by the hotel):
- The four star Crown Hotel is located in chic and cosmopolitan Bawtry. The hotel has been transformed with a rustic and contemporary style, with 77 bedrooms including sumptuous executive bedrooms with mood lighting, photographic wallpaper and sunken beds. The Crown restaurant open all day offers a locally sourced menu including grills, fish, pasta and its famous sharing platters, whilst the bustling Crown bar also offers a fizz menu and has a great atmosphere with candle lit lanterns and music. Bawtry is also right on the hotel doorstep and is renowned for its independent boutique shopping, restaurants and wine bars. The Crown is the perfect location to stay while visiting Doncaster Racecourse, Keepmoat Stadium / Doncaster Rovers, Doncaster Dome or when flying from Robin Hood Airport just 3 miles away. ... more less
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- Also Known As:
- Crown Hotel Doncaster
- The Crown Hotel Bawtry, England