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“Spa Break”

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Bannatyne Hotel - Charlton House
Ranked #1 of 2 Hotels in Shepton Mallet
Certificate of Excellence
england
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Spa Break”
Reviewed February 15, 2013

We stayed here on 13th Feb overnight for a spa break.
We checked in around 2pm and was shown straight to our room which was great (Room 4) it had a large four poster bed large room with all amenities. Alex at reception was very friendly along with the lady who showed us around. The spa was nice if a little small but was very intimate and quaint but if your expecting a large spa with lots of facilities this isn't it. Our only citicism was that as part of our package we were entitled to a 30 min massage but were only given 20 mins and I have to say the massage was quite hard and we were quite sore afterwards but did fell a little short changed as we only had 20 mins, and there is not enough seating around the pool area. We ate in restaurant the only problem was when we walked in there were no staff around so we just went and sat at a table food was great but very rich and was presented beautifully, breakfast was fine plenty of choice.
Overall great value for money

Room Tip: Our room was great however quite warm so we had a the window open most of the night and it was a lit...
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miabailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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954 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
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English first
northants
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 11, 2013

We stayed on the Heavenly bliss break in early January and you couldn't fault it.We checked in early as we had booked our spa treatment for 1pm so were able able to make the most of the facilities within the spa.
Had a very relaxing massage and a very relaxing couple of hours in the spa.Loved the outside hot tub.When finished we were able to check ito our room which I later found out had been upgraded from a standard room to one with a four poster. Room was beautiful looking over the front of the house.Complimentary homemade shortbread in the room to have with our coffee.
The food in the restaurant in the evening was fantastic as was breakfast. Lots of attention to detail taken with the food and the service was friendly and attentive without being over the top.The atmosphere in the hotel contributes to a really relaxing stay with everything you could want available.My only wish was the weather had been better so we could have explored the grounds and surrounding area a bit more because I am sure it would be wonderful in the summer to sit outon a summers evening.
Will definately be returning and have booked another break as a birthday surprise

Room Tip: Room 4 Parterre is lovely with four poster
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ratbag1207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 11, 2013

Great spa break. Had a lovely time. We all love getting pampered so it was never going to be disappointing! Our treatments were great, we came out feeling relaxed and totally chilled out. I would definitely go back and will be doing so, very soon!

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eeyore16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponse02, Guest Relations Manager at Bannatyne Hotel - Charlton House, responded to this review, March 7, 2013
Dear eeyore16,

Thank you so much for your lovely review.

We are so glad that you all had a relaxing time and we look forward to welcoming you back very soon

Kind Regards

Dominee

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
somerset england
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 4, 2013

My first stay at this lovely looking hotel as a married women, this night was a surprise from my new inlaws as part of our wedding present. Arrivied to no one to meet us, someone did ring to say we would not get there till 12 which was ok with staff, had to go looking for someone for a while to book us in. Got booked in, showed to our room, no mention of when breakfast was no times or anything, so in the morning we rang a order in it came about 15mins later, it was ok, plates were cold and no fruit juice. The room was nice and cosy and the bed was to die for but did expect abit more for the money my mother-inlaw and father-inlaw paid for our first night as a married couple.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level 5 Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed January 28, 2013

My second stay at this lovely hotel. My room was nice and comfy although the plumbing in the bathroom could have done with a bit of updating. Spa facilities were excellent and the treatments brilliant.
Breakfast was really good with an excellent choice.
Will be back next year for my post Christmas de-stress!

  • Stayed January 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SheilaWise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponse02, Guest Relations Manager at Bannatyne Hotel - Charlton House, responded to this review, March 7, 2013
Dear SheilaWise,

Thank you so much for your wonderful review.

We are so glad that you chose to come back to Charlton House Hotel,we look forward to welcoming you back again soon !

Kind Regards

Dominee

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HAMPSHIRE
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed January 24, 2013

Well we were very pleased with the hotel , we stayed in the Narnia room that was great , the spa was quite and the hot tub was warm enough for us and there was 4 inches of snow on the ground. We went on a spa break £99 a person for dinner bed and breakfast and included a massage each. It was excellent value the food in the restaurant in the evening and morning was excellent. He drinks were not cheap but you are staying in a 4 star hotel. We both thought it was a great break with really nice staff and my wife has high standards. We will be going back.

Stayed January 2013, traveled as a couple
Helpful?
Thank M4PBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponse02, Guest Relations Manager at Bannatyne Hotel - Charlton House, responded to this review, March 6, 2013
Dear M4PBC,

Thank you for your positive review,we are glad that you found our Spa Break good value
for money and we look forward to welcoming you back to Charlton House in the near future

kind regards

Dominee

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 23, 2013

Me and my partner came to stay at Charlton house primarily for the spa facilities for an overnight stay as it was my 21st birthday and we wanted to get away from it all. During that week there had been heavy snowfall and was still falling throughout our stay, some would say disappointing because unable to take advantage of the grounds, but in my opinion it was so picturesque and made it twice as magical and cosy in the old manor. On arrival we were upgraded to superior room which was stunning!! Four poster bed and roll top bath! Despite the snow we loved the outdoor heated jacuzzi and could not feel more relaxed after our Swedish back massage. The girls were very friendly and professional making us feel completely comfortable.
We then had some nibbles at the bar, olives, breads and wine. I found this such good value for the portion size!!!
Later we had our evening meal and could not be more impressed with the service, staff and of course the food! Fine dining in anyone's eyes I can imagine.
We slept snug as a bug in the warmth, watching the snow outside. Breakfast was impressive, again, staff friendly and a high standard full English.

I would recommend this to anyone of any age and personally, we will definitely be returning!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuciiVictoriaWilson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementResponse02, Guest Relations Manager at Bannatyne Hotel - Charlton House, responded to this review, March 6, 2013
Dear LuciiVictoriaWilson,

Thank you for taking the time to post such a wonderful review.
We are so glad that you enjoyed your 21st birthday and we look forward to
welcoming you back in the near future,

Kind Regards

Dominee

Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bannatyne Hotel - Charlton House

Property: Bannatyne Hotel - Charlton House
Address: Charlton Road, Shepton Mallet BA4 4PR, England (Formerly Bannatyne's)
Location: United Kingdom > England > Somerset > Shepton Mallet
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Shepton Mallet
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Bannatyne Hotel - Charlton House 4*
Number of rooms: 28
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Also Known As:
Bannatyne`s Charlton House Hotel Shepton Mallet
Charlton Hotel Shepton Mallet
Bannatyne Hotel - Charlton House Shepton Mallet, Somerset

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