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“Good Food....Service Not So!!”
Review of Thatched Cottage

Thatched Cottage
Price range: $16 - $39
Cuisines: British
Dining options: Reservations
Restaurant details
Dining options: Reservations
Derby, United Kingdom
Level 3 Contributor
20 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
“Good Food....Service Not So!!”
Reviewed August 16, 2013

We stopped here on our way back after a long day at Longleat Safari Park with our children. We arrived at 6.30 pm and got some drinks and were then shown to a table. The restaurant was not that busy as it was a Tuesday evening.
We ordered our food at 6.55 and the young waitress did state that there may be a delay for the food. She plucked a figure out the air of 20 minutes and said she'd keep us informed. At 7.30, we enquired where our order was as the children were getting restless and the waitress hadn't once returned to advise us. We were told it would be 5 - 10 minutes and it finally arrived at 7.45, a 50 minute wait. We complained to the waitress who said she was really busy and apologised and told us to speak with the manager.
To be fair, the food was of a good quality, especially the burger and the steak and the portions were of a good size.
We spoke with the manager when we left and advised that, if we had been told originally that there was a 50 minute wait for food, we wouldn't have bothered because of the children. He accepted this and didn't charge us for the children's meals which was a nice gesture.
The place just seemed very understaffed for the amount of clients, maybe they had just been caught out by walk in customers for a normally quiet midweek, I don't know.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

Visitor rating
    91
    60
    22
    20
    18
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
London, United Kingdom
Level 1 Contributor
4 reviews
3 restaurant reviews
“Lovely..”
Reviewed August 10, 2013

Was taken here by friends whilst in the area. Lovely food, great service. Couldn't fault the place really.

Visited August 2013
Helpful?
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampshire
Level 5 Contributor
98 reviews
55 restaurant reviews
common_n_restaurant_reviews_1bd8 58 helpful votes
“Meals are the real deal”
Reviewed July 29, 2013

Our first visit and although there were too few staff to cope (not their fault, they did admirably but if there had been enough this rating would be Excellent) the food was first rate - well prepared and full of flavour. It feels like the real deal rather than something delivered in a freezer truck and is great value. We would visit again when in Shepton Mallett and hopefully give it top rating.

  • Visited July 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Happytraveller030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orpington, United Kingdom
Level 6 Contributor
170 reviews
82 restaurant reviews
common_n_restaurant_reviews_1bd8 88 helpful votes
“Good value”
Reviewed May 26, 2013

Serving simple and plain food. Better than pub grub but on the same sort of lines. Very good value and good pleasant service.

Visited May 2013
Helpful?
1 Thank Adrian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Royal Tunbridge Wells, United Kingdom
Level 3 Contributor
19 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“60th Birthday Dinner Party”
Reviewed November 26, 2012

We were here back in June for a lovely meal, as we visit Somerset quite regularly. Booked for a party of 8 + baby a few weeks ago & the management couldn't have been more helpful. We asked for a large white tablecloth & my daughter-in-law came in early to dress the table for a 60th birthday on Saturday last. We started early having drinks in the bar before 6pm & then ordering food for a little later. The food was extremely good, my rib-eye steak was just how I like it & all our guests seemed to enjoy their food immensely. The portions were substantial & the chips were superbly cooked. The place filled up with other diners & the atmosphere was very convivial. There was an 80s Glam Rock band playing later on & it was great fun. I have no hesitation in recommending The Thatched Cottage Inn & look forward to visiting again when next in the area.

  • Visited November 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Gill777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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