Even with a reduced corporate rate, this tiny room represented very poor value for money
I suggest the manager visits room 11 and listens to the noise coming from the faulty machine in the bathroom. He should go in the night and imagine trying to sleep.
Breakfast starts too late for guests who need to start work at 9.00 am. The timings are given as 8.00 - 9.00 am! I thought this inflexibility went out in the 80’s.
'Arrivals after 6.00 by appointment only' is not helpful if you have to travel some distance after a day at work. He sent me 2 emails stating this and twice I sent emails to say I may be late and would this be a problem. They were ignored. On the day I made one call to say that my train had been delayed and I still had someone phone and ask me what time I would be arriving. Understandable if I was arriving in the middle of the night; I arrived at 6.40 pm. This should not have presented any problems to a hotel.
Altogether this was a very disappointing experience. This is the first time in my life that I have written a negative review for a hotel so it is not something I do lightly. I wrote a letter to the manager 4 days ago and he chosen to ignore me. It is so clear that he doesn’t take customer feedback seriously. I can only conclude that this hotel is run for the convenience of the management. I will not be returning and neither will any of my colleagues.
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- Also Known As:
- The Claremont Hotel Hove
- The Claremont Hove, Brighton And Hove, UK