We had a wedding at the hotel and decided - with a large number of other wedding guests - to stay overnight. At our arrival we were told by the receptionist - much to our surprise - that she could not find our reservation, and then confirmed that it had been canceled (by whom??). She gave us another room, an upgrade in the master building, but this room was tiny. Next day, when paying the bill, the price was much higher than for the original room. It took quite some discussion to convince the receptionist that it was not out of free will that we had this room.... She checked it out and confirmed that we were right. No excuses made. Although the guests of the wedding party all had reservations for the same price (in the new underground wing) they were all asked to pay different prices. The administration seems to be a mess, and what is worse, no one ever excused himself/herself. They all blame each other, are not aware of arrangements made.
- Official Description (provided by the hotel):
- Our hotel and conference retreat offers 75 luxury hotel rooms, the Michelin-starred restaurant De Vrienden van Jacob, a modern Brasserie & Loungebar DenK and a variety of classic style rooms. Our modern banquet rooms can be used for venues for meetings, conferences, dinners and receptions. ... more less
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- Also Known As:
- Landgoed Duin And Kruidberg
- Landgoed Duin & Kruidberg Hotel Santpoort
- Landgoed Duin & Kruidberg Santpoort-Noord, The Netherlands - North Holland