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“Terrible: one of the the worst hotels I know”

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Van der Valk Hotel Groningen - Zuidbroek A7
Ranked #1 of 1 Hotels in Zuidbroek
Groningen, The Netherlands
Level 6 Contributor
473 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
“Terrible: one of the the worst hotels I know”
Reviewed September 13, 2009

We stayed for two nights arriving on a Friday. I booked this hotel with some worries, since I normally find the Van de Valk hotels disappointing. However, the location of the hotel suited my purpose, plus it claimed to have a large swimming pool and other leisure facilities. It was a big mistake as it was one of the worst hotels I have ever stayed in.

We booked a suite, but the room was awful. It was only 50% larger than a standard room, but cost twice as much. The lights were very dim, made worse by the fact that one bedside light couldn't be used since there was nowhere to plug it in (and the hotel could not provide an extension). Worst it stank of smoke, despite Netherlands hotels having a legally enforcable smoking ban for over a year. The staff were helpful when we complained and moved us to a newly decorated "comfort" room. Half the price and twice the quality. But that was only the start of the problems.

The bar was meant to be open until 1:00 AM on Friday, but was closed when we tried to use it at 9:30 PM. No explanation or apology was given. It remained closed on the Saturday night, which was as timetabled but not acceptable for a so-called 4* hotel.

We ate in the restaurant on Friday night. The restaurant had all the atmosphere of an office canteen, with very bright lighting. Guests can only access their rooms by walking through the restaurant, which made it feel like eating in a corridor. The food quality was reasonable, but the selection boring. Service was friendly, but very slow. On Saturday we had room service, since there are no other restuarants in the locality.

The selection of food at the breakfast buffet was reasonable. However, it has been badly arranged so that when the restaurant is more than 30% full the buffet area resembles a rugby scrum.

The swimming pool facility was disgustingly dirty and only available to hotel guests when not being used by local clubs. On the Sunday we were given incorrect times so were not able to use it at all. One the Saturday we did use it and enjoyed it as it is a large competition pool. However, while changing to leave all the lights were suddenly switched off and we had to grope our way out of the pitch black maze of changing rooms. There was no emergency lighting which surprises me given the strict regulations in the Netherlands. I will be reporting this to the relevant safety authorities, since I suspect it to be illegal.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelingCelt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
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  • Any
English first
Brussels
Level 5 Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 9, 2007

This is really a conference hotel, but in the summer I guess they get a more mixed crowd, attracted by the interesting package deals that in the evening dinner.

The hotel takes up a lot of space and rooms are large. But they are also only lightly furnished and many things are missing for a 4* hotel. Bizarrely there are no towel rails in the bathroom. Everything is decidedly bland and the same can be said for the restaurant (almost an up-market canteen).

But the welcome was friendly, everything was very clean, the swimming pool is huge (I presume it serves the whole community), the food was adequate (huge portions), but the fresh coffee and orange juice for breakfast were the highlights for me.

  • Liked — Great size rooms; breakfast drinks
  • Disliked — The drabness
  • Stayed July 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Van der Valk Hotel Groningen - Zuidbroek A7

Property: Van der Valk Hotel Groningen - Zuidbroek A7
Address: Burgemeester Omtaweg 4, 9636 EM Zuidbroek, The Netherlands
Location: The Netherlands > Groningen Province > Zuidbroek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Zuidbroek
Price Range (Based on Average Rates): $
Hotel Class:4 star — Van der Valk Hotel Groningen - Zuidbroek A7 4*
Number of rooms: 120
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Also Known As:
Van Der Valk Hotel Groningen - Zuidbroek A7 Groningen Province, The Netherlands

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