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“Great concept but had some real downsides”

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Apart- und Kinderhotel Muchetta
Ranked #2 of 3 Hotels in Wiesen
Piedmont, CA
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great concept but had some real downsides”
4 of 5 bubbles Reviewed December 28, 2010

I wish I could give a 3.5 instead of a 4. We stayed at the Kinderhotel Muchetta in December 2010 just before the Christmas rush. This hotel is located about 20 minutes by Postbus from the resort town of Davos.

We had some trouble making a reservation. When I first called, I was told there was nothing available for the dates I wanted nor one week earlier. But then, I tried to make a reservation online and it went through with no problem.

We took a train from Basel to Chur and then a Postbus to Wiesen. This was all pretty easy, except when I called the front desk for directions, they neglected to tell me we had to change buses halfway. This type of misinformation or lack of information proved to be very typical (and annoying) throughout our stay.

The hotel van was there as promised to pick us up from the bus stop in Wiesen (although it is a short walk to the hotel and doable even with luggage and strollers and small kids).

This is a mid-size hotel with several different room types. We splurged and got a superior family room (#113). It had two bedrooms, a sitting area and a kitchenette. It was quite spacious and had a gorgeous view of the mountains and valley. There were plenty of pillows and towels provided and even robes for the whole family! (Tiny little toddler robe was too cute!) The hotel provides soap but not shampoo or other toiletries. The kitchenette was fairly well stocked with dishes, etc. but didn't have a dishwasher, microwave, or notably, a coffee/tea maker. The maid service was just okay. They didn't sweep our floors until the third day. There was also a broken soap dispenser in the bathroom that didn't ever get fixed during our stay.

We booked a half-board: breakfast and dinner included. Breakfast was fine: tea, coffee, hot chocolate, yogurt, cereals, eggs, etc. Dinner was a real let down. The "adult" food was pretty awful. The children's buffet was better and had plenty of vegetables on offer. The service at dinner was truly horrible. We often waited 25 minutes between courses, so dinner stretched into a 90 minutes to 2 hour affair. I think one night we weren't actually assigned a server, so we waited 30 minutes before getting even salad. BEWARE of hidden costs at dinner. No drinks are included so if you order water, juice, beer, wine, etc. expect a huge bill at the end of the meal.

Children older than 3 have the option to eat earlier with the babysitter and then go upstairs to the playroom. This worked out very well for our 7 year old who loved being free of her parents for the night. The babysitters even took our 2 year old most evenings because the hotel wasn't very busy.

Note that there is no free coffee or tea available except at breakfast, and you can't make it in your room (unless you bring your own tea, I guess). I was charged CHF5.20 for a cup of tea.

The childcare was really great. The caretakers (notably, Marina and Cornelia) were wonderful to our kids. There are two childcare rooms: one for 3 and under and one for 3+. I understand why they are separate, but this was a little hard since our 2 year old and 7 year old couldn't be together. But, again, in the evenings, our 2 year old was allowed upstairs, so it worked out. The 2 year old was quite happy in the daycare while we skied in Davos during the day. They have arts and crafts, stories, and a very cool and elaborate ball box and slide.

There is a very cool wading pool with fountains and with beautiful views of the mountains. The kids (and adults) loved it! Very relaxing and fun.

The hotel van will transport the kids to ski school in Davos. (The small ski school in Wiesen was not open yet when we were there). The male owner of the hotel was very vague when it came to details about sledding and skiing and really led us astray, causing us to waste several hours looking around for where to sled. We also had no idea that we needed to rent skis for our daughter in advance of the lesson (there isn't time to do this beforehand). Apparently there is a welcome reception each night where this type of information is provided but this isn't advertised anywhere and no one told us about it. There is a note on the daily program that you can buy a "welcome drink" for CHF7 in the evening, but that is actually when the information is given.

We had two unpleasant incidents where a very little boy was allowed to ride van back from Davos without his parents (an exception supposedly) and he cried hysterically the whole way home leaving only me (no caretaker from the hotel) to look after him. And somehow another kid's skis got lost; probably fell out of the back of the van as they were unsecured.

Overall, this was a an okay stay but we were disappointed about several aspects: hidden costs, food quality and service, misinformation, and not great cleaning service. The kids loved it though.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank piedmontcamom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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68 reviews from our community

Traveler rating
    32
    25
    5
    5
    1
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
London
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed January 13, 2010

We have just returned from Muchetta where we stayed for 10 days and cannot recommend the hotel highly enough. The staff were truly excellent - impeccable English, friendly and nothing was too much trouble. The room was comfortable and had everything you could want - equipped kitchenette a bonus. The big plus is that they provide all baby gear e.g. cots, sheets, high chair, prams, changing mats etc so no need to lug everything through the airport. Food was excellent - a buffet breakfast with healthy options and a four course meal in the evening that matched any top restaurant. All childrens meals are included in the price - a realistic mix of nutrition and food that kids will eat.

The best - two amazing creches with nannies that provided a soft play centre with structured activities and outside play - our son (20 mths) couldn't wait to see the back of us every morning! That left us free to have a first proper ski holiday since he was born - great skiing in Davos 20 mins away and family friendly skiing/tobogganing at Rinerhorn (5 mins) away. We also had our evenings free to have a meal together later and then lounge in the hotel pool, sauna with the baby monitors on.

A warning - this is not the place to take single baby-phobic friends - the hotel is amok with children and everything is set up with them in mind. But no-one turns a hair if your child has a trantrum over dinner etc. The clientele are international - we had a mix of Italians, Germans and Canadians - very friendly but not the place if you're the sort of person that likes egg and chips on holiday (though I am sure they would cook them if you asked...)

  • Stayed January 2010, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnneliH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apart- und Kinderhotel Muchetta

Property: Apart- und Kinderhotel Muchetta
Address: Aussergasse 18 | 7494 Davos Wiesen, Wiesen, Davos 7494, Switzerland
Location: Switzerland > Swiss Alps > Canton of Graubunden > Davos > Wiesen
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Wiesen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Apart- und Kinderhotel Muchetta 3*
Number of rooms: 29
Official Description (provided by the hotel):
The apartment and children's hotel Muchetta is located in the idyllic Walser village of Wiesen, on the sunny side of the internationally renowned destination of Davos-Klosters.Switzerland's first children's hotel has trained employees to animate kids to craft and creatively play in the children's paradise, which includes a ball pool, Lego corner and workshop. Parents enjoy as much freedom as they want, for example, to discover the intact landscape of Parc Ela - Switzerland's largest natural park - on foot or mountain bike, or to enjoy a round of golfing on one of the nearby courses. During the summer season guest card holders can take advantage of free rides on all of the mountain railways, local buses as well as the Rhätische Bahn in the entire Davos Klosters destination. And in the winter there are snow proof skiing areas, cross-country tracks as well as spectacular winter hiking trails and toboggan runs for those unforgettable holiday adventures ... more   less 
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Also Known As:
Apart- Und Kinderhotel Muchetta Switzerland/Wiesen

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