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“Very nice location with caring staff that is far more customer oriented than the management”
Review of Bellevue am See

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Bellevue am See
Ranked #1 of 2 Hotels in Sursee
Torio, Panama
Level 5 Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Very nice location with caring staff that is far more customer oriented than the management”
Reviewed August 24, 2010

Perfect location for business and leisure. Food excellent, staff very attentive, friendly and helpful in every situation. Unfortunately this was not true for the management: After my stay which I liked very much I decided to call them about a problem I had with my room. My motivation was to give them feedback for improval. However that was not estimated at all - all they did was defend themselves instead of taking the input seriously. This is a pity because you feel like you are not taken seriously as a guest.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank giselajud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 reviews from our community

Traveler rating
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    5
    2
See reviews for
4
11
3
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Stockholm, Sweden
Level 6 Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed November 14, 2008

This is not a luxury resort, but a fantastic view over the lake Sempachersee and the snow clad Alps in the back makes it worth the trip. The hotel is modern and the rooms up-to-date in a simple straight forward standard. I had the pleasure of staying in a double room on the second floor with a huge balcony overlooking the lake – a fantastic view in the morning to see sunrise over the mountains. The room had all the amenities that can be expected: flat screen TV, mini-bar (with a bottle of champagne!), desk (but very small. Bathroom was tidy, but small and few places to put shaver etc.
The conference facilities were good and I can recommend the hotel for an “off-site” meeting / conference. The restaurant has a fabulous lake view, but the food was served was excellent with a decent wine list. Breakfast was included (as common in Switzerland) – not a huge choice, but worked well.
And finally the service was caring and attentive – we had all our needs catered for in a friendly family manner. I would recommend this hotel if you are passing by, for holidays and for professional or personal “get-aways”. This was a good location for the two day management meeting we had. All the facilities, but still not being disturbed

  • Liked — View, scenery, service and food
  • Disliked — Restaurant closed first night when we arrived....
  • Stayed November 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Abundance_of_miles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bellevue am See

Property: Bellevue am See
Address: Bellevueweg 7, Sursee 6210, Switzerland
Location: Switzerland > Canton of Lucerne > Sursee
Amenities:
Bar / Lounge Restaurant Room Service
Hotel Style:
Ranked #1 of 2 Hotels in Sursee
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Bellevue am See 3.5*
Number of rooms: 19
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