Staff were friendly, hotel was clean and cheap. That's the end of the good news.
I had to change a booking: i.e. add an extra night for a colleague's stay. Does that sound so complicated? We sent an email with the company credit card details, specifying the name of the guest, and were told by the hotel staff that everything was fine and clear. I spoke with two people on the hotel reception, and my colleague spoke with a third person. Each time they had to check the system for a moment, but confirmed that the extra night was reserved and paid for...
But when she was due to check out, she was told by a different receptionist that the extra night had not been paid, contradicting what had been said by the other three. I ended up having to pay with my own credit card, over the phone from another country early on Sunday morning...
This could have been so simple -- the stupid hotel's system made it REALLY complicated and stressful. For this project we've sent about 80 people all over Europe, including Turkey, for the past two years and this is the ONLY hotel where we've had such problems. NEVER AGAIN!!!
- Official Description (provided by the hotel):
- The Ibis Castelldefels hotel is located only 15 km from Barcelona, close to the Garraf nature reserve, 300 m from the railway station. The airport is 10 km away. With rapid access to the beach, it has 74 air-conditioned rooms available for booking, free private parking, a snack bar open 24/24 and a restaurant. Guests on a business trip will appreciate the Wifi wireless broadband Internet access. A tennis court is available 500 m away for hotel guests. ... more less
- Reservation Options:
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- Also Known As:
- Ibis Barcelona Castelldefels Province Of Barcelona, Spain