4-star hotel???? Maybe in the early 70s but certainly not now, I'd give it 1-2 stars at the most.
I spent 6 nights in that hotel last week (August 2013) with my boyfriend. I can hardly describe how disappointed and upset we still are. The hotel is terrible, the rooms looked nice on the hotel's website but far from it, they've only been painted and the curtains and bed covers look quite new, the rest is just appalling. The room and bathroom were both dirty, cobwebs, one inch of dust on sockets, pipes... You should see the TV set and radio, both from the 70s. There was a tiby fridge that was warm inside! The AC did work though.
The bathroom looked like out of a bad US roadmovie motel where someone gets murdered.The water pressure was a joke, it took me ages to rinse my hair (short bob), and regulating the temperature was mission impossible, you either got boiling or ice-cold water in the shower. The soap dispensers were empty and broken, we only got complementary sachets with gel and shampoo, that weren't replaced daily. My boyfriend's quite tall and he needed 2 sachets for a shower, which meant I didn't have one for me. We ended up buying gel in the supermarket next door and fortunately we'd taken our shapoo with us! And you won't believe it: there was no toilet brush!!!!
We didn't choose the hotel as it was part of a Package holiday to Cantabria. Meals were included. We'd been promised that the hotel would be flexible with the menús as food is a problema for us. Far from it, the waitresses were rather rude, they said we could only have what the rest of the group had (typical Spanish winter dishes and frozen fish every day), so we had to eat out (despite having paid for our meals at the hotel beforehand). Many other people in our group complained about the qualityof the food too. Breakfast is a buffet, but they never change it!!! After 6 days I was sick to death of eating a croissant and puff pastry biscuits!!!!
The common areas were OK. Small foyer, comfy sofa/armchairs on the 1st floor (dining rooms/cafeteria), but shabby/dirty staircase. Tiny lifts.
The location isn't good either. It's in the outskirts of Torrelavega, a little in the middle of nowhere, convenient for travelling around Cantabria as everything worth visiting is less than 1 hour away. A tram runs along the street next to the hotel's so the noise is disrupting. We were lucky to have a Carrefour supermarket next door as we could buy gel, food, drinks etc. There're also a take-away pizza restaurant (Telepizza), a kebab, and 2 bars. A chemist's (drugstore) is conveniently 2 minutes from the hotel.
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