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2 reviews
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Overview
Villa -
3 Bedrooms, 2 Bathrooms, Sleeps 5
Playa Blanca, Lanzarote, Canary Islands

Reviews from our community

Average - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
charliang...
West Midlands, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“pool full of algae and dangerous to use, and broken sun beds!”
Reviewed June 1, 2016 for a stay in March 2016
4
people found this review helpful

After using sat nav on my mobile as the directions given were from the port not the airport it was a nightmare to find, but pleasantly surprised as we walked through the door as we had a lovely clean villa inside and modern with good space, but as we looked out to see the sea view we were disgusted to see that the pool was dark green and full of algae which we obviously were very dissapointed especially as our little boy and i who is heavily pregnant was looking forward to a swim after a long journey in the heat.
we had paid extra for this heated pool and were unable to use the pool for the whole week that we stayed there it took us a while to get in contact with the owners/lettings people they came two days later and sent someone who didn't have a clue what he was doing and said we could use the pool after he gave it a quick clean with pool hose no net or filter cleaned we could clearly see it was still unusable we complained next day someone else came with manager of letting agency which we had to wait in for, he cleaned again tested levels of water said to use next day by this time we were so fed up as couldn't go for a swim my son upset and me who was pregnant wanting privacy as i went swimming sat on a broken lounger which we were later accused of breaking but 3 beds were already broken we never got our deposit back due to this and when we asked for compensation for the pool we got virtually our deposit back so we have not actually had compensation for the pool, their reason for the pool not being ready for us when we arrived was the pool guy was on holiday THIS WAS NOT GOOD ENOUGH hense this review.
if the pool was clean and ready to use this would of been a completely different review it ruined our holiday!

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Liked best: sea view and good bathroom facilities
Liked least: the pool
Traveling group: Extended Family
Your age range 25-34
Would you recommend this hotel to a friend?   No.
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2 guests
Adults2
Children0
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