This was our second time returning to the Pueblo Marinero after a stay in Aug/Sep '12 for 9 nights in a standard room (self catering).
We liked the location around the marina and didn't have any complaints with the place so we booked a stay for 10 nights in Sep '13 back in January and also upgraded to a premier room (self catering). Requested room 219 after reading reviews here or failing that something with a sea view.
Arrived around 8pm on Monday the 9th only to be greeted with a tale of 'technical difficulties' affecting 5 rooms, which were only discovered that same evening. Reference was made to 'water damage' with 'burst pipes' being mentioned. Supposed to be very bad. "Water everywhere" apparently.
We were the fifth couple to be affected by this that evening and we were told that we would have to move to the Rubimar for the first 6 nights of our stay and move back again for the last 4 nights after our room was "fixed". The other couples were also moved though not necessarily to the Rubimar or so the story went. Alternatively he said that by law they had to offer us a couch in the reception area.
I wasn't buying the story; he was pushing it too hard. But there wasn't anything we could do at that point and we weren't going to take the couch.
So it was off to the Rubimar. He called a taxi to take us there, which the Pueblo paid for and gave us a meal voucher redeemable in one of 5 locations in the marina to compensate us for the trouble. A meal voucher, which was limited to a pre-set menu and only redeemable between certain hours with no drinks included. Breakfast was also now included in our stay at the Rubimar. We never book it when on holidays, as it would likely never get used. Don't like being tied to a schedule, one location for breakfast etc. But it was something I suppose.
So we booked in to the Rubimar. Room was ok. More or less equivalent to the standard room we stayed in the year before in the Pueblo. It was a ground floor apartment with a view of a wall and some bushes and a lot of stray cats. No sea in sight.
I returned to the Pueblo early the following morning to speak with the director of the place about the situation. He shrugged off my suggestion that it was a double booking and was sticking with the 'technical difficulties' story yet wouldn't provide any evidence to back it up. They wouldn't show me the affected rooms or even tell me the room numbers when I asked. That wouldn't be possible i was told. He did tell me that the Pueblo were willing to offer me a one-week free stay off-peak (no Xmas, Easter or summer months) sometime in 2014 as further compensation. It was an offer but I wanted this holiday sorted and failing that some monetary compensation because we were out of pocket by a few hundred euros given what we had already paid for. Anyways I did not want to commit myself to coming back here again in 2014 especially given the reception so far.
He couldn't offer me a refund he said as it would have to involve the travel agency and their suppliers, so after I left the meeting I got in touch with the travel agency and over the course of the day managed to get a refund of the price difference between a standard and premier room in the Pueblo for 6 nights.
I also had a look around the place that day as well and there was clearly no signs of any on-going maintenance which you'd think there would be given the scale of the reported damage. And you would also think that there would be some element of urgency in fixing the damage given the nature of their business.
Plus given the Pueblo's location next to the promenade we'd walk past it a few times a day most days on our way to/from the beach/town and it was clearly evident that anything with a view was occupied.
I dropped in a couple of times during the week to check if everything was ok for checking back in on Sunday. The story had now changed to it being only one room being affected and the 'technical difficulties' varied from 'wet paint' to 'air conditioning problems' to 'leaky roof' depending on whom I was talking to at the time. Curiously we were told our room would also be "fixed" one hour after checkout time on the Sunday after the cleaners have had a chance to clean it. I had given up arguing at this point so just let them run with it.
We eventually ended up in room 216 for the remainder of our stay. It was a nice room and we both agreed that it would have been a very different holiday had we been there from the beginning.
Will return to Playa Blanca again at some point but I don't think I’d have the peace of mind to book with these guys again.
It's a nice play when everything goes right but for all the persistent [--] that I had to listen too, initially pawning us off with a meal voucher and having me work to get a partial refund it's getting the lowest possible score.
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- Also Known As:
- Pueblo Marinero Playa Blanca
- Pueblo Marinero Lanzarote/Playa Blanca