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“Has potential” 3 of 5 bubbles
Review of Hotel HL Club Playa Blanca

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Hotel HL Club Playa Blanca
Ranked #28 of 37 Hotels in Playa Blanca
Dunblane, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Has potential”
3 of 5 bubbles Reviewed July 12, 2014

Overall we had a lovely holiday and there were parts of it that were really good and parts less so. Staff- in the main, fantastic apart from two grumpy ones! Those who were particularly good - Magdalena on reception and Kirsten on the bar - so lovely and helpful. The lady who checked us in was also great but did not catch her name. Plenty for kids if they choose - entertainment staff always very encouraging. Rooms lovely and spacious although a bit tired - could do with some maintenance. Our room overlooked wasteland so not very appealing, with no incentive to sit outside. Please check your windows. Our maid kept leaving them open. Pool area was nice - large pool (temperature perfect!). However, maintenance required. Several cracked and loose tiles and very few sun beds that weren't broken. Food - reasonable quality and reasonable selection although could be hotter. Presentation could be better - most things were held in big stainless steel dishes which didn't make that particularly appealing. Desserts identical every day (how about cheese and crackers as well?). Salad dishes in the evening were the best eg tuna pasta salad, fresh prawns etc. Pool bar was good when it was open at night but that didn't always happen. Inside bar dark and unappealing.

Resort - it was pleasant enough but full of half finished buildings/resorts/pavements which I guess is a reflection on the problems with the economy. The walk along to the marina was lovely.

To summarise, I would rate this as a 3 star hotel, not a 4. If money was spent on improved maintenance and better selection/presentation of food then it would quickly move to a 4 star in my opinion.

Room Tip: If you are in a 2 bedroom bungalow, try for the ones that look over the pool. That way you get a sea...
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  • Stayed July 2014, traveled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Clicker992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Hotel HL Club Playa Blanca, responded to this review, July 18, 2014
Dear Clicker992,

Thank you for your feedback regarding your recent stay at our HL Club Playa Blanca.

We are glad that you appreciated the attentive and efficient service of our personnel - with pleasure we will pass your kind words to Magdalena and Kirsten.

Thank you for your comment about woindows left open - we will follow up on this with the respective departments right away!

We are continuously working to improve all facilites - many sunbeds have been already replaced, and this week all tiles around the pool will be checked and changed if necessary. Also we now keep our pool bar open every evening, as the weather allows sitting outside now until late!

Be assured that we took good note of all your comments regarding the buffet and that we constantly review our food offer in order to meet the demands of our guests.

Despite your perception of the aspects mentioned above, we are happy to hear that your stay with us was overall an enjoyable one and wish to thank you for your valuable feedback.

With kind regards,

Your HL Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (306)
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Brussels, Belgium
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed July 11, 2014

Stayed in Club Play Blanca in August last year.

The accommodation was quite spacious though outdated. Very, very uncomfortable beds. Also some of the cabins located very close to the main road (might be noisy) and not ideal location for relaxing holiday. The location is in fact horrible - very far to beach or centre.

We were attracted by high ranking for children activities in our agent's brochure. In reality activities were very poor. And the premises for children filthy, staff demotivated and without any zeal. Our kids never stayed there. Also be aware there is no enough of sunbeds. If you have a lie-in, forget about sunbeds. When I approached the front desk - they said there is nothing they can do about it.

Food quite bland (once per week when they make a questionnaire it's slightly better). Drinks very cheap and of inferior quality served in plastic cups. Entertainment so-so.

Definitely not a 4-star hotel (maybe 3 stars), horrible location. Wouldn't recommend it for family holiday. We would never return to this hotel - though we really liked Lanzarote.

  • Stayed August 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Travchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Hotel HL Club Playa Blanca, responded to this review, July 18, 2014
Dear Travchris,

Thank you very much for your review of your stay from last year.

We are very happy to inform you that within the last year, we were able to improve and change many aspects. We have equipped all rooms with new mattresses and supplied new extra beds for the rooms. We have doubled our sunbeds around the pool. We have a complete new entertainment team as well as a mini club which is very popular amongst our little guests. We also have a playground and a children's pool. Also concerning our buffets we have received many compliments lately!

Concerning the location, we and most of our guests consider our location as very convenient, only 300m from the centre of Playa Blanca with its beautiful promenade and beaches. The hotel consists of 164 separate bungalows, spread in an extensive garden. Between the road and the first bungalows, there is the parking lot and our main building, as well as a tennis court.

Again, thank you for your feedback and we hope to get the opportunity to welcome you back for another stay in Lanzarote.

Sincerely,

Your HL Team
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Travelers are raving about these Playa Blanca hotels

Northampton, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 10, 2014

Arrived back on Monday after a 7 night stay here. To be honest we really couldn't fault this place, from the greetings when we arrived right through to when we left, the staff here were so helpful, the food was great, which is not always easy when you have a Coeliac in the family, but again it was never any trouble. Entertainment throughout the day for children and adults was first class, loads of variety from archery to spoon diving !!! And the evening entertainment was just as good, especially the drummers.
Overall we will definitely be going back next year and we would definitely recommend anyone to stay here.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Dilkesfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Hotel HL Club Playa Blanca, responded to this review, July 18, 2014
Dear Dilkesfamily,

Thank you so much for this great review and for your encouraging words.

It is a pleasure to hear that our services fulfilled your expectations and that you rate our entertainment as fist class.

Thank you also for your special mention of our personnel, we are happy to learn that you spent a lovely vacation with us and that you felt well looked after by our team.

We truly appreciate your friendly recommendation and are very happy to welcome your family back as our guests next year.

With our best wishes,

Your HL Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dundee, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed July 7, 2014

Me, my wife and three children just flew back today and will be going to the travel agent tomorrow to book for next year. the greeting when we arrived was welcoming, fast and efficient. the cleanliness in our bungalow outstanding. The view from our bungalow was amazing. The entertainment in the evenings was not always to our liking but you can't please everyone all of the time but some of the theme nights and the cocktail nights were very good. I could not fault this place. Some of the negative comments on here regarding the food are unfair. People comment that the food is repetitive but from what we could see this problem arises from people who for example may like 15 out of 20 of the dishes so go out of there way fit the 15 dishes onto there plate instead of choosing 2 or 3 to make one dish. We barely ate the same thing twice as there is so much to choose from (apart from the pancakes which were to good to resist every morning).There was always an attendant at the pool, the bar staff were very friendly and a nice choice of beer, wine and juice for the kids.
The hotel is a 10 minute walk from the beech with lots of shops and excursions for the family to go on.
We can't wait to go back next year, keep up the good work - First Class
Best Wishes
The McIntyre's from 205

  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank robert m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Hotel HL Club Playa Blanca, responded to this review, July 18, 2014
Dear Robert m,

Thank you for having chosen our HL Club Playa Blanca and for sharing your experience on Tripadvisor.

It is wonderful to learn that you fully enjoyed your stay with us and rate our services as “First class”. We truly appreciate your praising words and your comment about the buffet and will make sure to forward it to our entire team.

We are very happy to have the pleasure to welcome you again to our hotel next year!

With our best wishes,

Your HL Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irvine, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 1, 2014

four of us on 10 day break, had a great holiday, villa was lovely very spacious kept serviced every day, food was good in main restaurant but very limited outside at pool bar, all staff were very pleasant, only gripes were pool bar closed at night and there were only limited tables outside and all entertainment was inside. overall this hotel is worth a visit and we would go back. good value for money.

Room Tip: ask for close to pool
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  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank br00ny2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Hotel HL Club Playa Blanca, responded to this review, July 4, 2014
Dear br00ny2014,

Thank you very much for your review and friendly recommendation of our hotel.

It is always a pleasure to read that our guests enjoyed their vacation to the fullest and keep fond memories of their stay with us. Thank you for highlighting our gastronomic offerings, our bungalows and our team. Thank you very much for your suggestions regarding the snacks at the poolbar and the opening hours of it. We will take them into consideration to further improve our services!

We are already looking forward to your return and extend our best wishes to you.

With kind regards

Your HL Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lyon, France
Level Contributor
73 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 1, 2014

First time we had been on all inclusive holiday so did not know what to expect. More of an appartment complex than a hotel with a large number of semi detached bungalows set out in nice gardens around the pool complex. We found the bungalows ideal for the 2 of us but think they would be very cramped for any more. There was no noise at night but the bathrooms have a very large skylight which seems to echo any noise in the adjoining bungalows bathroom which was not ideal. The food in the dinning hall was very good, plentiful and varied and the staff were friendly and polite. The range of drinks available in the bars was good and the entertainment was varied but not first class. We visited alot of the islands attractions and found them very good, best beach was Playa del Pozo nice sand and not as crowded as the others.
gerat holiday.

Room Tip: Ask for additional pillows
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ALAN270548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Hotel HL Club Playa Blanca, responded to this review, July 4, 2014
Dear Alan270548,

Thank you for taking the time to share your feedback on Tripadvisor.

We are happy to hear that the bungalow met your expectations and that you enjoyed our wonderful gardens. Thank you for your comment about the skylight, we were not aware it can cause an echo and will look into this right away!

Once again we wish to thank you for review and hope to get the opportunity to be your host again in the future.

Warmest regards,

Your HL Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastleigh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed June 25, 2014

Four of us, two adults and two sixteen year old boys, have just returned from a week at this hotel. The hotel was lovely, so much space, though think that during peak times it probably won't look like it! The bungalow was clean and had plenty of space. As other reviews have mentioned, they are a little tired, in places, but suppose that is to be expected. There was a fridge and microwave, cups, saucers and small glasses and teaspoons, but no plates or other cutlery, so wonder why guests would need a microwave. We found the only noises we heard, from next door, were heard in the bathroom! The pool wasn't warm, initially, but lovely once you bit the bullet and got in. It was heated, we found the jet of hot water that fed into the pool! The plastic cups were a bit of a nuisance, they blew all over the place! Also thought it a bit strange that there weren't many ashtrays about and those that were there were fastened to the table by rope! The food was plentiful and quite a lot of variety, although some of it way too salty for my taste, but that is just my taste. The salads were lovely. We found the staff to be lovely, especially the reception staff, who were very helpful. The town was a ten minute walk away, which was very useful. There were trips available. Don't really know what the evening entertainment was like as we weren't interested in that. Would definitely go back, for a lovely relaxing peaceful holiday.

Room Tip: There was quite a bit of walking, uphill, to get to the rooms, there didn't seem to be any on th...
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  • Stayed June 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank annhunt63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesLopez, Manager at Hotel HL Club Playa Blanca, responded to this review, July 4, 2014
Dear annhunt63,

Thank you very much for this lovely review of your recent stay with us.

We are delighted to hear that your stay has been such an enjoyable one and that you particularly liked our bungalows as well as our team.

Concerning the issue with the plastic cups, unfortunately it is not allowed for security reasons to use glass ware around a pool area, as people often walk there with no footwear. We are trying to find a better solution, however this issue has been proven to be difficult to solve, especially when there is strong winds as there were during your stay.


Hoping to have the pleasure of being your host again in the future, we wish to extend our best wishes to you.

Your HL Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel HL Club Playa Blanca

Property: Hotel HL Club Playa Blanca
Address: Avenida Faro de Pechiguera s/n, 35570 Playa Blanca, Lanzarote, Spain (Formerly Hotel Club Playa Blanca)
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#17 Romantic Hotel in Playa Blanca
#18 Family Hotel in Playa Blanca
#19 Luxury Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel HL Club Playa Blanca 4*
Number of rooms: 190
Official Description (provided by the hotel):
Enjoy an unforgettable holiday in this Club-Hotel, perfect for the entire family.The Hotel Club Playa Blanca offers spacious and comfortable accommodation, a Restaurant with a wide variety of international dishes as well as show cooking and theme nights, a Pool Bar, a Disco with evening entertainment and a Mini Club for children. ... more   less 
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Also Known As:
Hl Hotel Playa Blanca
Hl Club Playa Blanca
Club Playa Blanca
Hotel HL Club Playa Blanca Lanzarote

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