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“Leaving today - would return”

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Rubimar Suite ApartHotel
Ranked #28 of 38 Hotels in Playa Blanca
London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Leaving today - would return”
Reviewed March 18, 2014

Quietish, very clean, pleasant staff, nicely laid out. very close to the marina and 1.25 pleasant walk to the main resort. Nice shopping close by. We were self catering so cant comment on the hotel food, but people looked well fed!! Nice restaurants nearby in abundance. Would definitely return to this resort.

  • Stayed March 2014, traveled as a couple
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Helpful?
1 Thank Welltravelld063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Reception Manager at Rubimar Suite ApartHotel, responded to this review, March 24, 2014
I would like to thank you for the review you have written about Aparthotel Rubimar.
I am pleased to see that overall you have enjoyed your stay here with us. We hope to welcome you again. Regards
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (243)
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Liverpool
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 17, 2014

We have just returned from a week at the Rubimar. I can only say some of the poor reviews I have seen about the food are totally inaccurate. There was freshly cooked food every meal time. Fresh fish on the menu daily, it was lovely. Cooked freshly by a lovely lady, who also cooked fresh bacon eggs and pancakes each morning, absolutely delicious. We could not fault the attention by the restaurant staff to ensure the buffet was topped up and there was lots of variety to eat, really fresh salads as well as plenty of vegetables/meat/chicken. Drinks were absolutely fine, local spirits and wine/beer was very acceptable. The rooms were roomy and having an apartment even though we were all inclusive meant we could make our own tea/coffee and drinks as well. We had a good view from our balcony. The pools were spotless, the sunbeds and loungers were plentiful, no towels on beds was a bonus. All in all what we paid for a very relaxing holiday. Many thanks to all of the staff.

Room Tip: I dont think any of the rooms were noisy, its a peaceful resort.
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  • Stayed March 2014, traveled as a couple
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Helpful?
3 Thank Pauline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Reception Manager at Rubimar Suite ApartHotel, responded to this review, March 24, 2014
Dear Mrs. Lili,
Thank you very much for taking the time to write about your experiences in Aparthotel Rubimar.
we are pleased to read your positive review and also that you had a relaxing holidays.

Myself and all the staff are looking forward to welcome you again in the near future. Regards.
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 14, 2014

“Worst hotel we have ever stayed in !!“good locaciton, terrible food,cold food, zero entertainment, miles from anywhere and miserable staff”Am not complaining about the quality of food or drinks here , just a lack of proper management and care for their customers ! :( ruined our stay at a lovely suit !

  • Stayed March 2014, traveled with family
    • Value
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Helpful?
3 Thank DANNY S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Playa Blanca hotels

London, England, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed March 14, 2014

Bit of a late review. Went here October 2013. Very good location. Rooms are basic but clean & comfortable. All inclusive is very good value. The male entertainer was great. Every day happy & full of energy & all on his own for the day & evening.
Nice pool & sunbathing area. This is located right in the marina. Pleasant walk into Playa Banca town. Enjoyable holiday

  • Stayed October 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Lesley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Reception Manager at Rubimar Suite ApartHotel, responded to this review, March 24, 2014
Dear Mr. Lesley,
It is always a great pleasure and very satisfying to read such a positive review as yours.
Myself and all the rest of the staff would be honoured if you will come and visit us again. Regards.
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West Midlands
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 7, 2014

Back yesterday. The only thing we miss is the sun. We are a couple who don't moan without a cause to, but having stayed here we simply have to question how or rather WHO gave 4 stars to this hotel? COSMOS please review your advertised descriptions and award it correctly!
Having stayed at a Playa Blanca 4 star hotel twice previously, the Rubimar does not equate or compare and we would suggest paying the extra if you want 4 star! It may be a cheap deal but you WILL pay extra to eat out, drink late or find entertainment.
All Staff except two in the bar, struggled to smile and appeared to hate their jobs! Apartment large but tired, beds cheap, lumpy and a shortage of pillows , with a dirty sofa bed offered for extra guests.
The bathroom had one plug attached to the bidet but the bath had a copious amount of Dark hair in the plug hole, this was finally removed 4days into our stay.
Dining was very much 2 star, small room with 20 inside tables and an outside area. Food was repetitive with limited choice. BEWARE chicken which may be undercooked! and meats and foods that are out for hours re offered later (as stated by others). Microwave is useful as diners CAN reheat lukewarm food.
The bar atmosphere and evening entertainment was dire! Mini disco consists of the same repeated three songs each night, so families be prepared to spend money! As a couple we relaxed with a good book and made the best of a bad situation.
We did like the location to the marina, some nice restaurants: Lanis, also recommend Blue notes bar where we spent a pleasant evening listening to the singer.
Would we return? Unfortunately not, we like to feel welcomed, we enjoy good food and entertainment and above all, we appreciate the staff who smile and engage in making their guests holiday the best possible.
Sadly this is a basic 2 star hotel that will never offer a 4 star service unless it is true to itself and takes a look at its services, what is required is a radical culture change from management down to handyman! Customer respect and praise is earned, not a right!

Room Tip: Check rooms initially for; cleanliness, bathroom plugs, bedding, and utensils. State if you have mob...
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  • Stayed February 2014, traveled as a couple
    • Value
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Helpful?
1 Thank loucat62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Reception Manager at Rubimar Suite ApartHotel, responded to this review, March 10, 2014
Dear Loucat 62,
I would like to thank you for taking the time to write about your experiences in our hotel.
One of the reasons why we are keep in touch with this site amongst others is that we are constantly trying to improve as our clients are the best source of information as they are the ones who experience our hotel to the fullest.

Let me start informing you that our establishment is is advertised on Cosmos Website as a four star Aparthhotel, not as a four star Hotel.
It is a shame you did not let a member of the Reception team or The Manager know your concerns, as there is always one of us on duty to help and assist you wherever you need and we think it´s a shame that you did not let us know any of your concerns whilst here.
With reference to our Buffet, we prepared daily fresh & home made food, we have an average ocupation of 220 guests, and obviously it is difficult to please every single one of them, which most of the time is a question of personal taste, and not the quality of the food.
With your feedback we can continue to give the best service possible, and of course improve where you think we need to.
Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wickford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 3, 2014

Excellent place to stay and very good location, not to far away from Playa Blanca and close to the marina. Stayed here 2 weeks ago and went for the all-inclusive option as took my 2 young children. Was in room 114 which had pool view and also a view of the marina - ideal downstairs room if you have children. Outdoor pool was not very warm which you would expect this time of year but the indoor pool made up for it. Considering it was half term and the Rubimar was full the pool was nice and quiet along with the restaurant and never had to wait for a table.

If I had one complaint I would suggest that maybe some cold meat such as ham or chicken and a cheese option could be provided for lunch as sometimes not everyone wants a hot meal or salad. These options were available at Breakfast and dinner and when I asked if they could supply some cold meats to make a sandwich for my children I was told no even though said they had the food in the kitchen.

  • Stayed February 2014, traveled with family
    • Value
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Helpful?
4 Thank kevin f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Reception Manager at Rubimar Suite ApartHotel, responded to this review, March 9, 2014
Dear Mr. Kevin,

Thank you very much for bringing us your feelings. We appreciate your comments and remarks and the trust you have placed on us.
We look forward to welcome you again. Yours faithfully.
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Sheffield, United Kingdom
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 381 helpful votes
Reviewed March 1, 2014

Just returned from a fantastic holiday at the Rubimar Suites .A lovely clean comfortable hotel and apartment , the staff were very friendly especially Javier the entertainer , He was friendly, and contributed to making our holiday FUN with all his competitions during the week . It is straight onto the lovely Rubicon Marina and onto the prom for the 20 min stroll into Playa Blanca ,and 10 minute stroll to nearest "playa dorado" beach . There was always plenty to choose from in the restaurant ,and was always very nicely presented . We enjoyed a fantastic week and would highly recommend to our friends We are definitely returning next year .I emailed before I arrived with some requests , they replied straight away and on arrival my requests were there and given to me excellent service !!!!!

Room Tip: Any questions you may have , just contact them and they do there best to fulfil them ,
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Denise D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso R, Director de Recepción at Rubimar Suite ApartHotel, responded to this review, March 9, 2014
Dear Denise,

Thank you very much for your kind words. We will keep on working hard to improve in all aspects in order to make your stay unforgettable.
We hope to see you again in the near future. Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rubimar Suite ApartHotel

Property: Rubimar Suite ApartHotel
Address: C/ La Cocinilla 2-4, 35580 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Playa Blanca
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Rubimar Suite ApartHotel 3.5*
Number of rooms: 96
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Also Known As:
Aparthotel Rubimar Playa Blanca
Aparthotel Rubimar Hotel Playa Blanca
Rubimar Suite ApartHotel Lanzarote/Playa Blanca

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