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“Nice Room... Eventually”

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THe Mirador Papagayo
Ranked #15 of 37 Hotels in Playa Blanca
Certificate of Excellence
Reviewed April 9, 2014

The first room we were provided with was an apartment across the road from the main complex. The living area and patio doors were open to a walk way which other occupants would have to directly walk past to get to their rooms, which provided absolutely no privacy if you wanted to sit inside without the curtains being fully drawn. This might be ideal for families who wan to keep an eye on youngsters in the children's pool below, but not at all appropriate for a young couple. We then had to pay for an upgrade to get a room in the main complex which overlooked the sea - view was amazing and room was very spacious with very comfortable beds. The pool was very nice and not overcrowded, and the addition of the pontoon was great for swimming in the sea. The room and hotel in general were a tired, the food was not the best I have ever had, and the reception staff were a little abrupt, but the hotel did provided a nice, comfortable base to explore the resort which was around 15-25 minutes walk down the coastal path.

  • Stayed: May 2013, traveled as a couple
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Thank angie_pangie123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo, responded to this reviewResponded April 9, 2014

Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Papagayo hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We sincerely regret reading your disappointment on the first room we accommodated you in and are glad we were able to provide an alternative accommodation for you to fully enjoy your stay at our hotel; we would like to take the opportunity to point out that we allocate our rooms in accordance with the accommodation type selected at the time of booking; we encourage you for future occasions to contact our call center from where we can offer you a personalized booking guidance and help you choose the accommodation that best meets your holiday needs and wishes.

Moreover we were sorry to hear that you didn’t feel well looked after by our reception team; our service and staff have been highlighted many times because of their genuine kindness and helpfulness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your concerns and we will be forwarding them directly to our management team for evaluation and action if needed.

The passion for gastronomy being one of the prime pillars of our company, we lament reading that our extensive and quality buffets were not able to meet your expectations; however we would like to point out that our talented Chefs strive to prepare a wide array of both local and international delights in order to cater for all diet requirements and tastes and please the most demanding palates, we are sorry to hear that we were not able to conquer yours.

On the other hand, we are glad to read you felt comfortable in the second room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Last but not least we are grateful for your highlight on our prime location, affording breathtaking views over the ocean and within a short walking distance to the lovely Marina Rubicon and its array of leisure and dining options available for its visitors.

Thank you again for your visit and constructive critics; hopefully we can fulfill your expectations in the near future, and remain at your entire disposal for any request you might have regarding coming vacations to make sure that you book an IBEROSTAR hotel that can make all your wishes come true.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Papagayo

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986 - 992 of 2,996 reviews

Reviewed April 7, 2014

We returned to this hotel again after two excellent holidays last year 2013. Staff were so friendly and helpful, gave good advice where to go when we needed medical assistance. Evening time the entertainment was a good combination of local artists and staff performing musical shows. Sol's live show the most enjoyable,her singing and dancing inspired everyone who could to dance the night away. The only down side was the dirty loungers on the hotel roof deck!

  • Stayed: March 2014, traveled solo
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Review collected in partnership with Iberostar
Thank IANHAINESSENIOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo, responded to this reviewResponded April 10, 2014

Dear Guest,

We first would like to thank you for your loyalty and trust in our IBEROSTAR Papagayo hotel, as well as for the time you spent to share your recent experience on Tripadvisor for us to be informed about areas that would need more attention to detail.

For IBEROSTAR thorough cleaning is an absolute must and we have protocols and procedures to guarantee satisfying results regarding hygiene and cleanliness; however it does indeed sound from what you described, that some aspects of your stay did not meet our IBEROSTAR standards; please accept our sincere apologies; we appreciate you taking the time to bring this matter to our attention and encourage you for future occasions to contact our reception in case you find any shortage being to us of prime importance to offer total confidence in this area.

On the other hand, we thank you for pointing out the genuine helpfulness of our staff as well as the quality of our entertainment offer.

Once again, thank you for your time; we hope that you had a pleasant journey back home and to have the pleasure of welcoming you back in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Papagayo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2014

They say your Hotel makes a Holiday, and this Hotel certainly did. i stayed here in November 2013 and Iberostar left such a good impression that me and my partner have booked to stay at the Iberostar Lanzarote park, the other side of Playa Blanca, the front desk staff are lovely and extremely helpful at any needs you have. they put us in a family suite on the other side of the hotel which was extremely spacious and brilliant.... book this hotel as it is fantastic, the back tiled pool is unique but beautiful and reflects the look of Lanzarote... love this hotel chain and love Lanzarote because of this hotel.. thank you team Iberostar, see you in may in your sister hotel.

  • Stayed: November 2013, traveled as a couple
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1  Thank Kylemansell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo, responded to this reviewResponded April 9, 2014

Dear Guest,

Thank you so much for this heartwarming review on your holiday experience at our IBEROSTAR Papagayo hotel; we are delighted to hear that we were able to meet your expectations and left you with such a good impression of our hotel chain, this is always our goal.

We also greatly appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Thank you again for your trust and the courtesy of your time; we look forward to welcoming you back at our IBEROSTAR Lanzarote Park very soon ensuring you in advance of our utmost commitment to offer you another enjoyable holiday experience with IBEROSTAR.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Papagayo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

In December 2012 we did a one week half board break at this hotel. It was a return to Lanzarote after a break since 1986 ! Between about 1995 and 2010 we had many holidays on Fuerta Ventura.

Our return was so enjoyable that we returned for a week all-inclusive 13-20 March 2014. The Hotel is not only in a beautiful location, being quite close to the Marina and Papagayo Beaches , but it was also such good value for money !

The Room was very good and the Buffet Meals excellent. However the Holiday was really made by the service and enthusiasm of the Staff. Whether in Reception, Bar, Restaurant, Cleaning, Pool, or Evening Shows they were always there to help and make the week so enjoyable.

Room Tip: We have a preference for quieter upper rooms with a sea view but this will not be for everyone.
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  • Stayed: March 2014, traveled as a couple
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1  Thank Raymond P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo, responded to this reviewResponded April 7, 2014

Dear Raymond,

We are thrilled you enjoyed your return visit to our IBEROSTAR Papagayo hotel and are sincerely grateful for the time you spent to share your satisfaction here on Tripadvisor; it is always rewarding to read that our guests have enjoyed their holidays among us.

We first would like to express our utmost gratitude for your amazing words toward our staff, as you well say their great attitude, genuine helpfulness and full commitment to ensure that our guests are enjoying their stay at our hotel is definitely our main asset; we will certainly not fail to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

Furthermore , we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to please all palates; It is enjoyable to read that we could conquer yours.

It is also very enjoyable to read you felt comfortable in the room we accommodated you in; our goal is to provide comfortable and spotless accommodations in unbeatable locations and we thank you for letting us know you were satisfied with yours.

Last but not least we thank you for pointing out our prime location, fronting the ocean and within a short walking distance to the lovely Marina Rubicon and its array of typical restaurants, shops and bars.

Once again, thank you for your return visit and the courtesy of your time; we would be enchanted to accommodate you again on your next visit to the beautiful island of Lanzarote.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Papagayo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2014

What a lovely hotel. Spent 2 weeks here and enjoyed a fabulous view across the Papagayo peninsular. Room was kept spotless by very caring cleaners - even when we were ill. Staff were so friendly. All facilities were good - even the silly guests who were so desperate to have the same sun beds made for good entertainment!!! Only downside was the dietary provision. My husband is coeliac and although management were aware of the problem it was virtually Impossible to make waiting staff understand what gluten free bread was !! Once we had purchased our own bread and cornflakes everything was fine but coeliacs beware!!!

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Iberostar
2  Thank Sandy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo, responded to this reviewResponded April 9, 2014

Dear Sandy,

Thank you very much for the time you spent to share your personal impressions on your stay at our IBEROSTAR Papagayo. We always welcome feedback, as it allows us to continually improve the experience we create for our guests.

Our procedures in case of food allergies are the following: when a guest informs us of any special diet requirement our management introduces our Chef to the guest for him to be assisted during mealtimes and be recommended the dishes in accordance with his special needs; our waiting staff being in charge of seating our guests and clearing tables; we sincerely regret the difficulties you encountered during your stay and commit to do our utmost so as to avoid receiving this kind of feedback in the future.

On the other hand we thank you for highlighting the breathtaking views our location affords as well as the efforts of our cleaners to keep all installations and accommodations spotless at all times.

Thank you once again for your visit and constructive critics; we hope that you had a safe a comfortable journey back home and to have the opportunity to accommodate you again in our IBEROSTAR hotels in the most beautiful destinations worldwide, ensuring you in advance of our best intentions at all times.

Sincere Regards,
Online Reputation Manager
IBEROSTAR Papagayo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

We returned to the hotel again, after an excellent holiday we had there in October 2013. The hotel has had a refurbishment in the public areas and at the pool. This has added to the comfort provided for guests. The staff in reception, dining room and all bar areas are polite, friendly and take an interest in guests to ensure their holiday is enjoyable. The entertainment staff make the activities fun and make everyone feel included. Our room overlooked the pool and we could also look out to the sea. The holiday was very relaxing, excellent value as branded drinks on all inclusive package and we look forward to returning in the future.

  • Stayed: March 2014, traveled with family
    • Value
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Review collected in partnership with Iberostar
1  Thank Alexandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo, responded to this reviewResponded April 8, 2014

Dear Alexandra,

We would like to thank you for having chosen our IBEROSTAR Papagayo hotel once again as the destination for your vacations. We also thank you for taking the time to share a review about your experience with us and are delighted to read that, once more, you thoroughly enjoyed your holidays with us.

Moreover we thank you for pointing out our continued efforts to maintain and improve the comfort of our hotel to enhance our guests’ overall holiday experience among us.
We also appreciate your kind words towards our staff, their kindness and helpfulness being one of our hotel's main strengths we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

At IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay among us.

Thank you again for your return visit and the courtesy of your time; it would be a great pleasure to welcome you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Papagayo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

THe hotel building is impressive and very clean. The hotel is quite remote but very quiet which suited us. The promenade is very good but it is a 30 minute walk to the marina with either a lot of steps or a long ramp to get to it. There is a courtesy bus several times a day to get you to the town.
We paid extra for a sea view and it was very worthwhile. We had a magnificent view of the coast and the sun streamed into the room in the morning. We stayed "All inclusive". There was plenty of food on offer, the downside was that it was a bit bland especially the meat and fish. The included wines were reasonable and the bars served premier brand drinks at no extra cost.
We were there in March and although the pool was great the water was very cold so no-one stayed in very long. A big disadvantage for us was that the loungers around the pool were very close together which is not unusual but smoking was allowed around the pool which made it unpleasant for non-smokers like us.
The evening entertainment was poor to average - I would recommend you avoid the Flamenco show as it was the worst I have ever seen.

Room Tip: We would recommend a sea view room which all have good sized balconies
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  • Stayed: March 2014, traveled as a couple
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2  Thank exiledTaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo, responded to this reviewResponded April 3, 2014

Dear Guest,

Thank you for reviewing your recent stay at our IBEROSTAR Papagayo hotel; your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for.

We sincerely regret reading your disappointment on our evening shows and passed on your comment to our head of animation for revision, and of course if necessary, for improvement.

Moreover, the gastronomy being one of the prime pillars of our company we took good note of your comment on the meat and fish, however we would like to take the opportunity to point out that catering for different nationalities and for guests of all ages, we tend not to over spice our dishes, still we do provide a selection of spices on our buffet for our guests to season their dishes to their liking.

On the other hand, we thank you for pointing out the cleanliness of our hotel, this is an aspect of primary importance for IBEROSTAR and we strive to give total confidence in this area, being fully aware that this is a fundamental condition for our guests to feel comfortable among us.

Last but not least, we are glad to read your satisfaction with the location of the room we accommodated you in with breathtaking views over the Ocean from your balcony.

Thank you again for making us your choice hotel when visiting Lanzarote; we hope that you had a safe and comfortable journey back home and to have the pleasure of welcoming you back at our IBEROSTAR hotels and resorts in the near future.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Papagayo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about THe Mirador Papagayo

Address: Calle Las Palmas, 5 | San Marcial del Rubicon, 35510 Playa Blanca, Lanzarote, Spain (Formerly Iberostar Papagayo)
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Playa Blanca
#9 On the Beach Hotel in Playa Blanca
#13 Luxury Hotel in Playa Blanca
#15 Romantic Hotel in Playa Blanca
#16 Family Hotel in Playa Blanca
Price Range: $104 - $204 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — THe Mirador Papagayo 4*
Number of rooms: 291
Official Description (provided by the hotel):
Hotel THe Mirador Papagayo, located close to the beach Playa de las Coloradas and next to the paradisiac beaches of Playas de Papagayo, is an optimal place to enjoy your family vacation in Lanzarote. This four-star- resort features 291 ample rooms distributed in two buildings of three floors each. It disposes of two pool for adults and two for children, restaurant, snack bars and a conference room. The wide offer of entertainment, sports activities, leisure and relaxing has been conceived for every family member to enjoy this experience to the maximum. For it, Hotel THe Mirador Papagayo offers among others a gym, a spa center, a multipurpose sports court as well as kayak and bike rental service. Naturally, the little ones will have great fun at our Mini Club. Due to its touristic attractiveness and its good infrastructure, Lanzarote is the ideal venue for holding multiple events such as weddings, congresses, conferences and business meetings. Hotel THe Mirador Papagayo offers modern facilities with the audiovisual equipment for celebrating this kind of events. With spectacular views over Lanzarote, Fuerteventura and Lobos Island, here you have everything at your disposal for your “tailor-made” vacations. Discover with Hotel THe Mirador Papagayo a universe full of tiny pleasures. An unforgettable experience to share in good company in an idyllic place. Hotel THe Mirador Papagayo disposes of 291 rooms, four of them adapted for people with disabilities. Each of the five categories Double Superior Sea View, Familiar Room, Double Sea View, Double Sea Side View and Double Standard puts everything at your disposal for you to immerse in the blue color of the Atlantic. Your wellness and the comfort at your feet. You will find us in Lanzarote, the “island of the volcanoes”. As expected, it was declared Reserve of the Biosphere in 1993 by the UNESCO. This place is magic: natural paradises where the golden sand meets the crystal-clear waters of the Atlantic, volcanic landscapes and unusual tropical vegetation. This island is pure contrast, it´s land of fusion of work of art and nature. It´s the place of exceptional landscapes of unique beauty. The views from our hotel will leave you breathless: in the horizon Lobos Island and Fuerteventura appear. Furthermore, close to Hotel THe Mirador Papagayo you will find the port Marina Rubicon, a place to enjoy a walk while contemplating the sea and the sailing boats, have a drink or go for some tapas, or go shopping at the flea market or at the shops around. With its average annual temperature of 22°C, Lanzarote not only is an optimal place for practicing water sports, but it also offers everything for you to enjoy the vacation you deserve. ... more   less 
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Also Known As:
Iberostar Papagayo Hotel Lanzarote
Iberostar Hotel Papagayo
Iberostar Playa Blanca
THe Mirador Papagayo Lanzarote/Playa Blanca

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