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“Excellence you can depend on every time!”

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THe Mirador Papagayo Hotel
Ranked #13 of 37 Hotels in Playa Blanca
Certificate of Excellence
Arrecife, Spain
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellence you can depend on every time!”
Reviewed December 11, 2012

My partner and I live in Lanzarote, and have stayed in this fabulous hotel on a few occasions.

It is a fairly small, friendly hotel, with attractive pools, and the staff always seem to remember us, which makes a pleasant change these days!

The hotel is managed to a very high standard, with professional & courteous staff.

It is a very clean & tidy hotel, and the food is always varied and most delicious!

We would not hesitate in recommending this hotel to anyone, residents & tourists alike.

Room Tip: Our latest room was on the ground floor, and had its own small terrace which led to the pool. Ver...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DibDib_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Co Mayo, Eire
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 7, 2012

We have just returned from spending two weeks at this hotel and would not hesitate to recommend it. Great hotel with great staff and food to suit everyone. The rooms were kept in great condition and linen changed everyday. We left the hotel at 4am for an early flight home and was surprised to find a breakfast already prepared in the restaurant at 3.30am. This will be our first choice of hotel when we visit next year. Many thanks to everyone at the hotel and see you next year.
Sheila & John Hulme

Room Tip: Great view from rooms overlooking the sea
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
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Helpful?
1 Thank SHULME
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merthyr Tydfil
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 7, 2012

I stayed in the hotel from 11-25 november 2012 with my husband who has Multiple Sclerosis and we were given one of the rooms adapted for disabled people on level 3.
This room had larger doorways, a larger bathroom with extra room for his wheelchair, and access to our patio overlooking the pool area. The room would have been better if it was fitted with a walk in shower instead of the bath.
The hotel had plenty of lifts and ramps for use of wheelchairs and we rarely had to wait for a lift as most people just walked up and down the stairs.
The staff in the dining room even reserved a suitable table for us after the first meal.
The meals were very good but got a bit repetetive at the end of the fortnight.
The pool area was easy to get to and there were plenty of steps to get into the pool for my husband, the lifeguard used to come to help him get in and out of the water (only problem was that the water was freezing).
We had a lovely lazy holiday by the pool and even walked to the marina twice, it took us about 35 mins each way, to do a little shopping and even went to Playa Blanca on the free bus for a few hours and had a taxi back to the hotel.
The entertainers were very friendly and talked to us every day even though we did not do any of the activities they provided. The evening entertainment was quite good especially Mamma Mia and Riverdance.
All the staff were very friendly and helpfull especially Els on reception who I had been e-mailing before the trip to book the disabled room.
We did have one problem with the disabled toilets near the dining room. My husband went in to the toilet and after locking the door he fell from his wheelchair. Luckily I was close by and heard him shouting for help, I told reception that he had fallen and the maintenance men arrived quickly. Unfortunately they did not have any equiptment to open the door from the outside. By this time my husband was able to struggle across the floor to the door and open the door himself. After this incident I stood outside the unlocked door whenever he needed to go to the toilet. I had a few funny looks from some people.
Even with this problem we would return to this hotel as the facilities for disabled travellers are the best we have found.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank JANETVIVIAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 3, 2012 via mobile

We are currently staying at this hotel and paid €20 to have broadband access in our hotel room for the week. I would advise you not bother, because if you can get online at all (we're averaging 6 tries per day) it's so slow that it's not possible to play music or watch films, so really what's the point? In this day and age most 4 star hotels offer free Wifi-I think for the irritation factor alone we should be offered our money back!

The hotel is good otherwise, the food is a bit repetitive, but most of the Staff are very nice and it's in a beautiful location.

Stayed December 2012, traveled as a couple
Helpful?
2 Thank Jw2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
falkirk
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 30, 2012

have been to this hotel 8 times and it gets better everytime staff are amazing nothing is a bother made some good friends here as it is a jewel in a crown food very nice and head chef is always looking to see if eveyone is happy all the managers in dining room and bar and nightclub are very good waitresses are great too .The reason we go back is staff make you feel at home .food amazing good shows too paddy and fernando and the girls do a fantastic job going back in april cant wait

Room Tip: side sea view nice and quiet
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank margg1022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo Hotel, responded to this review, December 3, 2012
Dear guest,

We thank you warmly for the comments you made about your stay and for your loyalty towards our Iberostar Papagayo. It is always our goal to achieve maximum customer satisfaction and we are extremely happy to have achieved it once again on this occasion. As you are a repeating guest we realize that you were satisfied about your previous visits and therefore the challenge to surprise you positively is even bigger. It fills us with joy that once more you could go back home with delightful vacation memories!

It is very pleasing to read that your all over experiences, were always satisfying, and that you find that we improve year after year. As our main strive is to offer fantastic accommodation and enjoyable holidays, it fills us with proud when you write that the reason you come back is that our staff makes you feel at home, that the food is amazing and the shows are good too.

Once more, many thanks for your time and effort sharing your experience; we look forward to receiving you in April!

Sunny regards,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln uk
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 28, 2012

We have stayed at this hotel 8 times in the last 9 years. This is a splendid hotel set nicely outside of Playa Blanca with a warm welcome for everyone. We had a room overlooking the sea, and with the nights being warm we could leave the balcony doors open and listen to the sea lapping on rocks. The food was excellent, plenty of food and plenty of choice for everyone.

John and Violet

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank john46Lincolnuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo Hotel, responded to this review, December 4, 2012
Dear John and dear Violet,

We are delighted to hear that also on this occasion your stay at the Iberostar Papagayo was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave enthusiast about their holiday with us. As you are a repeating guest we realize that you were satisfied about your previous visits and therefore the challenge to surprise you positively is even bigger. It fills us with joy that you could go back home with delightful vacation memories!

We are satisfied to read that once more we were successful in our daily labors. As you wrote that you enjoyed the excellent location, the breathtaking views, and the efforts of our outstanding staff as well as the culinary offer that testifies of our passion for gastronomy, we know we are doing a good job which motivates us to continue striving to meet our demanding quality standards.

It is also very enjoyable to read you felt comfortable in the room we allocated you in. It is our goal to provide comfortable and spotless accommodation to our guests and we thank you for letting us know you were satisfied with yours.

Finally, we thank you once more for your many visits and for taking the time and effort to write your opinion on your recent stay in Tripadvisor. We would be honored if in the not too distant future we have the pleasure to welcome you back in our Iberostar Papagayo.

Our best regards,

Online Reputation Manager
Iberostar Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 26, 2012

We have recently returned from a holiday at this 4 star Iberostar hotel. The hotel certainly lived up to expectations, which were high based on previous stays at this and other Canary Islands Iberostar Hotels.
We decided to return to this hotel despite a resounding flop at an Iberostar Hotel in Greece last year (Iberostar Panarama and Suites - Kos - Not recommended). A chance for Iberostar to redeem themselves which they duly achieved.
We contacted the hotel prior to arrival and requested a room in the annex, ground floor and with a pool view. The staff came up trumps and provided exactly what we asked for. The room was immaculately clean, spacious and well equipped with stove, fridge, pots and pans. The only disappointment was the air conditioning which was not effective.
Food in the restaurant was varied and well presented. The whole family were able to enjoy meals which is a feat in itself with one meat eater, one "veggie" and two fussy kids.
The pool and facilities were kept in good order throughout the stay and the proximity of the room to the pool meant we were able to watch over the kids from the comfort of our terrace.
Staff were courteous, helpful and efficient. The entertainments team were a mix of the usual cheery characters although they were nothing short of profressional in their approach to guests. Banter was good and the kids in particualr were fully entertained.
The resort is clean and hassle free (with the exception of one or two over enthusiastic shopkeepers). Playa Blanca has an air of exclusivity if you visit at the right time of year.
Car hire prices through Autoreisen were good and the car was upgraded free of charge on collection at the airport, which was hassle free.
I would recommend this hotel to a friend. In fact I have done so an many occassions.

Room Tip: Rooms in the Annex with pool view provide the opportunity for famiies with younger children to super...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TeeBee_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at THe Mirador Papagayo Hotel, responded to this review, November 28, 2012
Dear guest,

What a delight to read your extensive review full of wonderful comments on our Iberostar Papagayo. In the Iberostar chain we always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal.

Regarding the service orientation and professionalism of our staff, which is the prime pillar of our company, we are satisfied to read that the receptionists came up trumps and the entertainers were nothing short of professional in their approach to guests. This strengthens our determination to continue developing an authentic service culture that enchants each and every of our clients.

It fills us with joy that you could enjoy the gastronomical efforts of our chefs. In Iberostar Papagayo we strive to satisfy the many culinary wishes of our guests so that each and every dining experience proves sensational, offering the most delicious international and local dishes as well as tasty drinks.

As it is our deepest desire to offer comfortable accommodation, we enjoyed reading your description of the room which was immaculately clean, spacious and well equipped with stove, fridge, pots and pans. They are designed to make your stay as pleasant as possible and we are glad you enjoyed it.

Finally, we thank you once more for letting us know how much you liked your stay and for recommending us to your friends. We hope you had a nice journey back home and we hope you will honor us with a new visit soon.

Faithfully yours,

Online Reputation Manager
Iberostar Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about THe Mirador Papagayo Hotel

Property: THe Mirador Papagayo Hotel
Address: Calle Las Palmas, 5 | San Marcial del Rubicon, 35580 Playa Blanca, Lanzarote, Spain (Formerly Iberostar Papagayo)
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Playa Blanca
#9 On the Beach Hotel in Playa Blanca
#9 Luxury Hotel in Playa Blanca
#15 Romantic Hotel in Playa Blanca
#16 Family Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:4 star — THe Mirador Papagayo Hotel 4*
Number of rooms: 294
Official Description (provided by the hotel):
Hotel THe Mirador Papagayo, located close to the beach Playa de las Coloradas and next to the paradisiac beaches of Playas de Papagayo, is an optimal place to enjoy your family vacation in Lanzarote. This four-star- resort features 291 ample rooms distributed in two buildings of three floors each. It disposes of two pool for adults and two for children, restaurant, snack bars and a conference room. The wide offer of entertainment, sports activities, leisure and relaxing has been conceived for every family member to enjoy this experience to the maximum. For it, Hotel THe Mirador Papagayo offers among others a gym, a spa center, a multipurpose sports court as well as kayak and bike rental service. Naturally, the little ones will have great fun at our Mini Club. Due to its touristic attractiveness and its good infrastructure, Lanzarote is the ideal venue for holding multiple events such as weddings, congresses, conferences and business meetings. Hotel THe Mirador Papagayo offers modern facilities with the audiovisual equipment for celebrating this kind of events. With spectacular views over Lanzarote, Fuerteventura and Lobos Island, here you have everything at your disposal for your “tailor-made” vacations. Discover with Hotel THe Mirador Papagayo a universe full of tiny pleasures. An unforgettable experience to share in good company in an idyllic place. Hotel THe Mirador Papagayo disposes of 291 rooms, four of them adapted for people with disabilities. Each of the five categories Double Superior Sea View, Familiar Room, Double Sea View, Double Sea Side View and Double Standard puts everything at your disposal for you to immerse in the blue color of the Atlantic. Your wellness and the comfort at your feet. You will find us in Lanzarote, the “island of the volcanoes”. As expected, it was declared Reserve of the Biosphere in 1993 by the UNESCO. This place is magic: natural paradises where the golden sand meets the crystal-clear waters of the Atlantic, volcanic landscapes and unusual tropical vegetation. This island is pure contrast, it´s land of fusion of work of art and nature. It´s the place of exceptional landscapes of unique beauty. The views from our hotel will leave you breathless: in the horizon Lobos Island and Fuerteventura appear. Furthermore, close to Hotel THe Mirador Papagayo you will find the port Marina Rubicon, a place to enjoy a walk while contemplating the sea and the sailing boats, have a drink or go for some tapas, or go shopping at the flea market or at the shops around. With its average annual temperature of 22°C, Lanzarote not only is an optimal place for practicing water sports, but it also offers everything for you to enjoy the vacation you deserve. ... more   less 
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Also Known As:
Iberostar Papagayo Hotel Lanzarote
Iberostar Hotel Papagayo
Iberostar Playa Blanca
THe Mirador Papagayo Hotel Lanzarote/Playa Blanca

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