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THe Mirador Papagayo
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Reviews (3,166)
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All reviewssea viewblack tileshalf boardanimation teampool barthe main hotelplenty of choicejunior suiteevening entertainmentgreat holidayporkfamily roomcourtesy busquiet locationreception stafflovely walkwellness centre
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Reviewed September 20, 2011

The quick summary.
Location at far end of the resort, quiet area & 30-40 minutes walk to the centre with views of Papagayo peninsula.
Rooms very clean & in good state, large enough and comfortable.
Food just about survivable for vegetarians unless permanently on salads. Otherwise appears alright.
Staff very helpful & efficient.
Hotel clean, tidy & well maintained.
Entertainment varied, does the job.
…. but noise problems from adjacent rooms a real nuisance.

In the 340’s rooms at pool level with view over the bay, all inclusive, early September. Booked with Thomas Cook.

LOCATION
The hotel is at almost the end of the resort with a 30-40 minute walk westwards to the old town & bus station but with shops & restaurants on the way, passing a marina with facilities.
The other way east goes to the Papagayo beaches /peninsula @ 50 minutes walk to the most distant beach if using the coastal shortcut climbing up steep rocks by the very last building’s boundary wall, @ 25 minutes to the first beach. A less risky alternative route round “Roper” exists.
Little passing traffic so quiet, with a road running between the hotel & separate self catering block. No adjacent other hotels.
Some blocks overlook the bay with only the coastal path between them & the rocks, close to the sea but high up.

HOTEL
The building is in a good state, very clean & tidy, with the pools in a triangular area on the 3rd level. Wall mounted plans or a printed sheet on arrival of the floors would help as the layout is a bit labrynthian.
The restaurant is large but can fill at peak times.
Entertainment is in the basement bar.
A spa / treatment area exists but at a price. Not cheap.

FOOD
It looked reasonable for non-vegetarians but extremely limited for anyone else who wants more than just salads, not a good situation. Chips & whatever else you can find after a search (not too much) is not a realistic vegetarian option each night.
The evening meal has a dress code which some have complained about but is quite easy to live with. Why moan about civilised standards ?
Wine & drink reasonable but do not know if expensive for ½ board or B & B guests.
The restaurant can get full but it does have a late opening.
Staff were helpful & friendly but seemed rushed.

ROOM
On the pool level, overlooking the bay, in the 340’s row to the south.
Large enough & comfortably sized, TV with @ 14 channels; very quiet fridge (no noise problems from rattling wreck – unlike a previous hotel) but small i.e. wine bottle has to go in at an angle, not upright.
Very good state, very clean, comfortable beds & sofa, water bottle (1.5 l) on arrival which was replaced during the week.
Bathroom in a good condition with bath & shower, large enough.
Tiled floor & 2 sets of curtains, a thin pair with a thicker pair to keep the heat gain down.
Air con available, quiet operation but was not needed despite late 20’s heat.
NOISE - the tiled floor in the room above means anyone with hard soled shoes or high heels makes a loud noise, with one particular “genius” walking back & forth for ¾ hour one evening – WHY?? The previous occupants were no problem.
The rooms to each side had similar poor sound insulation but luckily no problems from the room below.
Bathroom noise is equally bad with taps running/flushing etc as loud as if from your own with the door open. When this is in the middle of the night, it is no joke.
No noise problems from the public area outside, probably due to the main part of the room set well back from the pools.

ENTERTAINMENT
In the basement bar, never West End standards but capably done & respectable.
Unfortunately, as is common with many hotels, this becomes a dumping ground for unruly kids running around out of control & even running onto the stage during the performances, the parents too busy talking loudly through the acts to even notice.
Very bad manners but commonplace, as is bringing already screaming babies into the bar so then no-one can hear the acts at all.
Is it so hard to respect other people & the entertainment staff?

SUNBEDS
Just go to the roof area, marked “Solarium FKK”, very quiet, never more than 20% full, and with a good view over the bay. Warning, it’s 100% natural hence the FKK mark so over 18’s only. The only problem was from 4 pervy Yorkshire types hanging around like a bad smell for a long time, fully clothed, and very suspicious in such an area.
This area avoids all the problems of the pool area sunbeds.

BOARD TYPE
It’s not worth All Inclusive if veggy with the very limited hot food choice but the drinks help make up for this.
Also, if you use day trips & miss the noon meal then it’s money wasted again.

REPS & TOURS
The Thomas Cook reps were fine, very helpful, (Richie & Keighleigh) the only minor fault was using obsolete day trip forms they were supplied with, some of the tours now not available.
However, the “Last Minute” tours filled the gaps, brochures in the reception area & booked via the reception itself.
The “Grand Tour” is probably the most useful of all the tours.
The Cook’s Fuertaventure trip is allegedly cheaper than just the ferry over the 8 miles to the next island alone, with an exellent guide Jens, & glass bottomed catamaran.
The Music Hall trip is also worth it, Wednesdays only, in Playa Carmen.
The Sunday market bus to Teguise is ½ a day but too short to see the whole market. Maybe check the local buses or other operators for a longer time there.

PLAYA BLANCA
Not entirely ruined by tourism but heavily affected.
Avoid most of the camera etc shops as the prices vary i.e. can drop from 499E to 95E so what is the actual cost? Also, shop around for drink & tobacco as the prices also vary considerably.
Go to Arricife instead for these deals from genuine shops with realistic fixed prices but avoid fiesta days when it ALL closes down there. Not a single shop open & 95% of bars and restaurants closed.
The bus to Arricife runs on the hour, every hour BUT leaves from opposite the bus station itself, very confusingly. 3.25E fare to Arricife.

Room Tip: Top floor & facing the sea or inland to avoid poolside noise.
  • Stayed: September 2011, traveled solo
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4  Thank NorthernPerson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

Stayed on half board for ten days. Very pleased with the room although at first we were slightly disappointed as the view was a volcanic wall but we decided that it was nice to have the privacy and the location of the room compensated for the view. Plenty of choice for the food, pancakes at breakfast were delicious. View from the hotel and walk to the harbour area and main beaches was beautiful. The jetty out to the sea from the hotel was a bonus, my husband loved snorkelling and swimming from there. Staff were all very welcoming and cheerful. Animation team were mad and very funny, they worked particularly hard and brightened our days with the little extra things they did. Would definitely return.

Room Tip: Don't worry too much if you don't have a good view.
  • Stayed: September 2011, traveled as a couple
    • Value
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Thank rhart801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2011

This is my third visit to this hotel in the past 3 years and I have had an enjoyable holiday on each occasion both with my children and grandchildren and simply as an adult break as well. I find it hard to understand the some of the bad comments in some of the reviews as this has not been my experience at all!

Prior to travelling this time I contacted the hotel to ask, if possible, for rooms in a specific part of the hotel which they said that they would try and do and in fact did even though the hotel was fully booked and the rooms that they gave me were more expensive ones than those that I had booked and paid for!.

I have always found the staff to be polite, helpful and courteous and the food to be excellent - the AI package in particular being extremely good value. The range of food and drink is excellent and there is always somewhere open in the hotel if you need either.

Whilst it is some distance from the beach the hotel do run and excellent - FREE - coach to and from the beach several times a day and there is a wonderful cliff top walk to the Harbour and market (15-20 mins depending on how quickly you want to walk) and it is the same distance again to the beach and old town.

If you don't want to walk or get the bus then consider a taxi. There are plenty and they are very resonable compared to the UK - for example a taxi for 4 of us from the centre back to the hotel cost us 3.40 euros.

I would agree that the hotel is a bit dated BUT it is in good condition and kept very clean and on the couple of occasions when we needed maintenance we had assistance in our room within 15 minutes of calling reception and asking for it. This is a much better service than I have experienced in many other hotels.

The entertainment team work very hard arranging activities during the day and providing 3 evening shows as well - on three other evenings external acts provide the shows and on one night a week there is no show. My grandchildren certainly enjoyed the kids clubs on both occasions when they came with us. I should say that all my visits have been in August/September and the entertainment may well be different outside of these peak months!

My first visit was with a tour company and the last 2 have been direct bookings.

Room Tip: We like the apartments which are over the road from the main hotel but connected by an underpass. They have their own much smaller and quiter pool BUT if you want to be involved in all the activities then you will need to plan your day around the main pool!
  • Stayed: September 2011, traveled as a couple
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1  Thank gsLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

I always enjoy my stays here. I usually go for 5 – 7 days on an all-inclusive basis. This trip was my 8th visit since 2008.

Check in was quick and efficient, I was surprised that on this visit I was not asked to pay on arrival but on departure. This booking was made directly on the Iberostar website which was a little convoluted as I had 2 valid discount codes and their system would only accept one code. This was resolved by e-mailing the call center direct. After making the booking I e-mailed the hotel and asked to be put in one of the rooms that faces Calle Las Palmas. These rooms are less popular as they do not have a sea or pool view but are much quieter. Unfortunately I was put in a pool facing room. The hotel would not consider a change as they were full which surprised me as I wanted a less “popular” room and there were still 40 rooms to be checked into that day. Not the best way to treat a regular guest!

As described in the title the hotel is consistent. The food is always of a good quality with plenty of choice. The self-service drinks are of a high standard and offer excellent value. Half board guests can upgrade to inclusive drinks with dinner for just 5 Euro per day. The drinks choice offered at the main bar is extensive and we did not have to wait longer than 30 seconds to be served. It’s good to report that the all-inclusive drinks are now available until midnight (when the bar closes.) Last year AI ended at 23.00 unless you moved down to the show bar in the basement.

During school holiday periods it is always very difficult to find a sunbed with parasol around the pool. This time (mid-September) this was not a problem with sunbeds always available. There is a naturist terrace (FKK) on the 6th floor which is always very quiet and has been improved with a new floor surface and plants. You do not have to be naked to use this facility.

A new pontoon has been built outside the hotel to give direct access to the sea, a great facility.

The Wellness Spa is fantastic. There is an additional charge of 5 Euro to use these fantastic facilities. The Spa is always very quiet and on the 2 occasions I used it on this visit
I did not see another person.

The hotel is in an ideal location 15 minute walk to Marina Rubicon, a further 15 minutes to the centre of Playa Blanca. In the opposite direction are the fantastic Papagayo Beaches.

I’d be delighted to answer any specific questions about the hotel and give details of beaches.

I will be going back but not until 2012!

  • Stayed: September 2011, traveled with friends
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6  Thank carltonda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

Stayed here for 10 days on half board basis, food was simply to die for, and several mornings Cava was available for breakfast, what a way to start the day, even got strawberries with the Cava one morning !!!, staff very helpfull, hotel facilities excellent. Only problem is the distance from Dorado beach and the centre of Playa Blanca, but only a short walk from the marina and Saturday markets.
Will return, but will hire a car next time.

Room Tip: Get a sea view room, the higher the better, with the southern side the best facing onto the public walkway.
  • Stayed: June 2011, traveled as a couple
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Thank ChrisCMary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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