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“guests the only negative”

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TUI Family Life Flamingo Beach Resort
Ranked #20 of 37 Hotels in Playa Blanca
Dublin, Ireland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“guests the only negative”
Reviewed March 11, 2013

The resort is very big with several swimming pools, by a beautiful beach. We had a lovely room at the far left end of the resort, on the 1st floor, overlooking the sea and Fuerteventura. Room (one bed apt. really) was clean and spacious, with a separate bedroom and a well equipped kitchenette, useful when heating, washing bottles and preparing milk feeds for our 8 months old son. The resort itself was always kept clean, bins by the pools have been emptied several times a day, staff really polite, helpul and extremely hard working. A lovely Eva, usually working in the bar by the quiet pool needs to be mentioned here. My 4.5 years old son adored her, he practised his Spanish with her while we queued to order drinks and she tought him some new words and frases. Hardworking, she used to do everything by herself, fry chips, serve drinks, clean tables etc. all day with a smile on her face and still some guests would be annoyed and complaining when she closed the bar for a few minutes while she went to empty the bins.

And here we come to the only negative side of the hotel - its guests :/ Rude and constantly drunk, tattooed British (I'd say 95% apart from a few lovely Irish, Polish and Spanish families we've met there) who left rubbish everywhere, reserved beds by the pools every night, queued by the entrance to the restaurants before they even opened although a huge variety of food was served in several places throughout the resort, all day.One lady from Newcastle screamed at a poor chef in a restaurant demanding (in a strong Geordie accept) that he goes and fetches someone who can speak PROPER English to her as she wants to know how fresh are the boiled eggs and expects an answer 'in proper f***ing English'. I mean - really? I'm sorry but if you want to go on holidays and expect everyone to speak English - STAY HOME!!! Don't go abroad!!!

We expected the resort to be busy and noisy as it is a family resort after all. It's where children take parents on holidays, right? Although in here it seemed that parents came here to party and took children along only because they didn't have anywhere else to leave them. Parents didn't care about their children screaming, littering and splashing water with water-guns over people sunbathing and everything in reach as long as they were left alone to drink with mates from the moment the bars opened in the morning :( The language used, to each other and own children was appalling and left our ears flaming red. My 4.5 year old son has never heard anyone swear before and kept asking what do these words mean :/ Seriously, I'm not trying to be posh, criticising others but there should be some standards when one is in a public place. If this is the kind of language people use at home, I don't care at all but if you swear like a trooper sitting by the toddler pool, that's not right!!!! In the end we spent most of our days on the beach which was just as well, as the beach is beautiful and quite large, our 4.5 years old & 8 months old sons played with sand, built castles, kicked ball, splashed in the sea and made friends with children from nearby hotels.

I used to like British people, never had any problems with them until our holidays in Lanzarote. Completely changed my opinion of them and will do a little research before next holidays to make sure we don't end up in a hotel full of Chavs again!! I know it's not fair to generalise and we do have a lot of friends in the UK who are great but during our 2 weeks in Flamingo Beach we didn't find one nice thing to say about British guests which is a shame really. Sadly hotels cannot choose their guests but take blame for their behaviour.

Entertainment team worked really hard to please everyone and as the hotel's guests were nearly exclusively English, the entertainment was aimed at them (bingo, karaoke, Abba shows etc.). This was totally not to our liking as when we go on holidays, we want to experience as much as possible of the local culture/cuisine/language/music etc. Normally when we are on holidays and relaxing by the pool the entertainment team would play local music, be it Greek, Mexican, Spanish, Latino Americano etc. as this is what makes you feel that you ARE on holidays, in a lovely sunny place away from home and rain and reality and hearing it again one day will remind you of those lovely sunny days and put a smile on your face. All we could here in Flamingo Beach was James Blunt, Take That and other stuff we hear in the radio everyday back home. Again, it's not the hotel's fault as they cater to please the majority and this is what the majority wanted :/ As most of the guests didn't even leave the resort, the only entertainment they got was from hotel's entertainment team. Inside the resort, we felt we are in England and not in lovely Lanzarote. Luckily we took trips and also walks to Playa Blanca and further after dinner each night and discovered a nice festival taking place in Playa Blanca, firework displays, funfair and a little alleyway with local bars and restaurants with music bands playing authentic Spanish guitar music and locals dancing to the tunes in the street and sipping wine. Fantastic!

Overall, we would happily go back to Flamingo Beach if the guests staying there were a mixture of different nationalities instead of a single one. The staff will make you feel welcome and they will work hard to ensure you enjoy your holidays.

  • Stayed July 2012, traveled with family
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Helpful?
10 Thank LenaMagdalenaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelRivero, Gerente at TUI Family Life Flamingo Beach Resort, responded to this review, March 12, 2013
Dear customers
Thank you for your review. I am really happy that you enjoyed your holidays with us. As for what you mention with the customers I must say that in general we have a good level of educated customers. You are right about the incident with the cook as he told me about it. Unfortunatelly sometimes things like this take place but my staff is professional enough to answer always with a smile on the face and avoid isuues with problematic customers. I feel they are an exception anyway. Our British customers, same as the Nordics, are good customers and to be honest we do not have many problems all around the year. Exceptions are just exceptions and when they take place even customers from their same nationality are the first ones to be ashamed of those rude attitudes.
Hope to see you again
Angel
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Malmo, Sweden
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 11, 2013

The all-inclusive buffets where really excellent. With the exception for the "comfort food" intended for those unwilling to eat differently from what you have at home that is. The deep fried stuff and "English breakfast sausage" didn't taste what Britons would expect of fish'n'chips or a fry up. The pytt-i-panna hash and falukorv wasn't really like Swedish food either. But for those daring enough ;) to try the local specialites offered from the live cooking section, the food was delicious. Especially if you ask the cooks what sides and sauces to have with the meat/fish/seafood they prepared for you.

If your kids are not going berserk totally while eating there is no problem to use the upper restaurant. It's open for everyone for breakfast and lunch, and until 7.30pm for dinner. Later it's adults only. There is a little less of the "sort of like home" food and no kiddie food but since our 3yo likes the grown up food better anyway we went upstairs for most meals. The presentation is better and noise level far lower than downstairs, since the restaurant is a lot smaller and most children dine downstairs. Upstairs is also a superior cheese and salad bar but there are less dessert options (better but fewer). So where and what you eat is up to you, but know that the food can be a real treat in this resort.

The staff is really helpful and friendly and spoil the kids so our vacation as a family with a toddler and a 3yo was total bliss. Granted, the massive rain one night wasn't necessary but everything else made up for it. :)

Room Tip: Go for the premium apartments. We had a "partial ocean view" and there where only a handfu...
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  • Stayed March 2013, traveled with family
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Helpful?
4 Thank mabac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AngelRivero, Director General at TUI Family Life Flamingo Beach Resort, responded to this review, March 12, 2013
Dear customers
Thank you for your nice words. Yes we offer excelent food and even if the last weeks the weather was not the best (now the sunshine is back) our customers still kept on scoring high the food.
Best regards,
Angel
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Newbury
Level 4 Contributor
48 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 10, 2013

This does hotel does not deserve Thompsons TTTT rating. It has a great location by the beach and fairly near the centre of the resort. It was very clean but a bit shabby. There was no shampoo, conditioner, shower cap, etc - just soap. We were all inclusive and the food was good. There were queues for the coffee machine in the adult restaurant at breakfast. One machine is not really sufficient.

We were in room A8 which is towards one end and away from the central pool area which made it reasonably quiet. The was some road noise, but not much traffic at night.

Overall the holiday was fair value for money.

  • Stayed February 2013, traveled with friends
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Helpful?
1 Thank NewburyTravelfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Durham, United Kingdom
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed March 6, 2013

Sorry to say this resort does not warrent a 4star rating 2star is more appropiate!
This resort did not come up to our expectations! On arrival the reception was not friendly,was talking to another staff member while handling our check in details&were not offered any assistance with cases,just given a map with x for location.

Had a room problem when maid did not make up the bed&on enquiring why it was like an interogation whereby they were indicating we had tied the beds together with platic twine!!
We were astounded! this shows the room were not checked by housekeeper prior new clients arriving-not a good start!!

Tables were not always cleared and saw birds eating the left over food!! everyone knows this spreads disease!!!
The staff were good but not enough of them,always queues for drinks&snacks with only 1 person on duty!
Dress code not adhered to saw aduls on an evenig in the Bella Vista restuarant with shorts&flip flops/trainers,plus small children up to 8pm &later when this was classed as a adults only on an evening!!! When children were in this area there was nearly always food or liquid on the floor! they must have changed their mind from the information given on website&arrival adults only in this restuarant!!
Also saw guests in restaurant with bare feet adult&children- unbelievable.Did bring this to the attention of staff&first choice reps-nothing done!

Food freshly grilled by choice but accompany dishes were quite cold!
you also had to queue for grilled food!
No area to sit&have a chat&drink other than moon bar which was catering for children 95% of the time.
The rooms are very tired and in need of refurbish or hotel should be down rated.
Pool loungers(yellow beds) looked very shabby and un-comfortable

Very disappointed this resort does not cater for adults and is better suited to younger couples&familys would not repeat this holiday resort again!!

Room Tip: Higher floor is good but if you are unable to carry cases up approximately 18 steps as there was no...
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  • Stayed February 2013, traveled as a couple
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Helpful?
4 Thank Marjorie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 6, 2013

We had an enjoyable holiday, the Kid's Club Reps were amazing and made the trip enjoyable. Although, some of the time there were far too many screaming children. Even in the quiet area it was hard to escape the noise! The pools were good, there were some quiet ones in case you wanted a relaxing swim, the beach was nearby with 3 resturants that were very nice. Waiters were amazing and nice. The rooms, were a good idea you have your own little house apartment thing which made the rooms private. All in all a very good holiday!

Room Tip: Rooms near the beach are the best or one near the outside of the pool!!
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  • Stayed May 2012, traveled with family
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Helpful?
1 Thank Evie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leicester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 5, 2013

When my wife told me how much she had paid for this holiday I thought "Thats expensive". But I thought the resort must be worth it. Lol It was definitely not! We arrived fairly late and after seeing all the other hotels where people were getting dropped off at this place looked like Fawlty Towers! We got these annoying sharp wrist bands put on us which we could not take off for the whole week. We got no help with our luggage and there were quite a few sets of stairs on the resort – so not push chair friendly. The bungalow we were staying in was very disappointing. Showers were COLD! The phone didn’t work, the fan didn’t work, the air con didn’t work, the toilet seat would not stay up, there were not enough bedding/blankets, the television was tiny – I expected more considering we had paid to upgrade to a superior room. The bed side lamps in the bedroom were connected so you could never have one on and one off- very annoying as I like to read till late. The bungalow was not particularly clean. The wiring was dodgy – I tried to take a plug out and the whole socket came away from the wall exposing all the wiring. This is definitely not safe when you have an inquisitive toddler running around! Also another plug socket was making a constant crackling buzzing noise. We got a dvd player with the upgrade but the resort’s dvd collection is pathetic. The resort has a sports bar but it doesn’t have Sky Sports! Anything extra comes at a price – a highchair, the safe, beach towels etc. The sea is freezing and waveless (as the beach is in a mad made cove), the pools are all very cold so pack a wet suit! You are not guaranteed good weather either due to the storms. Breakfast is a free-for-all and the food is very average. One of our party got food poisoning. If you get ill here you are in a world of pain. The resort doctor (private) will just hit you with injections in the bum and you wonder why? Its because she’ll bill you 50euros for each one! The nearest pharmacy is a taxi ride away. There were a lot of coughing, fluey people around – so you if you’re immune system is not up to it you will definitely catch some sort of bug here! The resort staff were not particularly helpful with one receptionist having a “what the f do you want” attitude. Our room keys kept getting deactivated which meant yet another long walk uphill to reception. To top everything off there were frequent power cuts at the resort and our return flight was delayed by 2 hours. Overall take my advice and avoid taking a holiday here – its a waste of money and you’ll be lucky to escape with your/your family’s health!

  • Stayed February 2013, traveled with family
    • Value
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Helpful?
9 Thank xXJogaBonitoXx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotherham, United Kingdom
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 4, 2013

I agree with previous comments that this complex is great for young families but totally unsuited for adults wanting a quiet relaxing holiday. The food and drinks are very good but both restaurants are extremely noisy. the apartments are very tired and we had heavy rain one night which completely flooded out our lounge/kitchen area there was also water coming in from the electric lights in the bathroom - not a safe thing to happen. I would not choose to stay here again

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Ann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TUI Family Life Flamingo Beach Resort

Property: TUI Family Life Flamingo Beach Resort
Address: Avenida de Canarias S/N | Playa Flamingo, 30540 Playa Blanca, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Top resorts Hotel in Playa Blanca
#11 On the Beach Hotel in Playa Blanca
#13 Family Hotel in Playa Blanca
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TUI Family Life Flamingo Beach Resort 2.5*
Number of rooms: 300
Official Description (provided by the hotel):
Family Club Gold medal in 2007 and 2008 with Thomson.Flamingo beach just some steps away.Great offer of Restaurants, bars and entertainment.Football pitch and tennis court. ... more   less 
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Also Known As:
Flamingo Beach Hotel Playa Blanca
Hotel Flamingo Beach
Playa Flamingo Apartments
Playa Flamingo Lanzarote
TUI Family Life Flamingo Beach Resort Lanzarote/Playa Blanca

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