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“Great Stay”

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Iberostar Lanzarote Park
Ranked #3 of 37 Hotels in Playa Blanca
Certificate of Excellence
GreenLeadersSilver level
Reviewed March 10, 2014

We had an excellent stay at Lanzarote Park, food was great, all staff were so friendly and helpful, varied activities during the day and accommodation was good with great sea views even from our side facing apartment. Would defiantly returns again or look for Iberostar Hotels elsewhere.

  • Stayed: February 2014, traveled as a couple
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Review collected in partnership with Iberostar
Thank Kev S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Lanzarote Park, responded to this reviewResponded March 12, 2014

Dear Guest,

Thank you very much for choosing our IBEROSTAR Lanzarote Park hotel for your winter holidays and for the time you spent to share these wonderful comments on your stay; we are pleased to read that you had a “great stay” among us.

Moreover we are sincerely grateful for your praising comments on the quality of our buffets, the friendliness of our staff, the comfort of our accommodations and the entertaining animation program organized by our enthusiastic animation team; these are the prime pillars of our company and it is undoubtedly a great source of pride for us to read that we were successful on all these aspects of your stay.

Thank you again for your lovely review; we look forward to serving you again at our IBEROSTAR hotels and resorts in the most beautiful destinations worldwide at your earliest convenience.

Warmest Regards,

Online Reputation Manager
IBEROSTAR Lanzarote Park

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1,084 - 1,090 of 2,670 reviews

Reviewed March 8, 2014

I had read the reviews on the Lanzerote Park prior to our visit which commenced on the 28th February (for one week) On arrival we were given a family room on the ground floor, expecting a sea view but one could only have seen the pool with a telescope (the hotel states all have sea views) but they dont really! On enquiring about an upgrade to a sea view the cost was 20 euros per night (so this shows they dont all have "proper" sea views) and we could not move until the following day. The following day when we had asked in the morning about the change of room, we were told to take a look at the room on the 3rd floor and its posiiton and if we were happy to go back at 12.15 and we would be moved. We went back and said that the room was good and we would go back at 12.15. On arriving to change the room at 12.15 we were told this it was not possible as they had got us muddled up with someone else. The staff were unpleasant stating that there were many others before us on the list who wanted to change their room. Eventually after a bit of a heated discussion we were moved to a lovely room on the 3rd floor, but at a cost of 20 euros a day even though the brochure said all rooms have sea views.


Unfortunately our experiences were not isolated as on speaking to other Brits at the hotel they had similar experiences. In fact one woman with walking difficulties and who had been given a room on the 3rd floor would rather have had a room on the ground floor but they did not move as they wanted to charge her the 20 euros per day to move. If we had known sooner we could have swopped.

In addition,Satellite TV was one channel (Sky News) for English speakers. There is no air conditioning in this hotel.

Very disappointing after all the good reviews read.

Room Tip: Make sure if you want a sea view you have one of the room on the upper floors.
See more room tips
  • Stayed: March 2014, traveled as a couple
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2  Thank tricia15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Lanzarote Park, responded to this reviewResponded March 10, 2014

Dear Guest,

Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Lanzarote Park hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.

We sincerely regret your disappointment on the room we accommodated you in and not being informed about your 40th wedding anniversary celebration by your tour operator; we would like to take the opportunity to explain that we allocate the rooms in accordance with the room type selected at time of reservation; as you can see on our website, our hotel has a seafront location and we have two types of views: sea view and sea side view, but all rooms have views over the Ocean; as you well say, in case of having reserved a sea side view, we can upgrade you at the time of check in and depending on availability to a sea view accommodation with an extra charge of 20 euros per day.

Moreover, we lament hearing that apparently you were not properly informed about our hotel's services and amenities and would like to point out that both on our website and brochure it is clearly reported that we do not have air conditioning in our hotel; nevertheless we can provide our guests with portable fans by contacting our reception desk.

Once again, thank you for the courtesy of your time; hopefully we can fulfill your expectations in the near future and remain at your entire disposal for any request you might have regarding coming vacations. It is our goal to make our guests enjoy of a splendid holiday, therefore we are always willing to guide you in our call center or through our webpage to make sure that you book an IBEROSTAR hotel that can make all your wishes come true.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Lanzarote Park

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Reviewed March 8, 2014

Visited this hotel for the 4th year in a row. Staff still very friendly the hotel is a bit dated but kept very clean. Food is a high standard and varied hoping to return again next year. Only grumble is the safe a little expensive and sits on the bottom of the wardrobe awkward to get at.

  • Stayed: February 2014, traveled as a couple
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Thank christaylor131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2014

We stayed at this hotel in the Feb half term, I cannot praise the staff enough they were always friendly and helpful. The food was excellent, I am vegetarian with allergies and have a fussy teenager but we found lots to eat. The location was beautiful and relaxing. The entertainment staff worked hard and were very enthusiastic but wasn't really our thing.
The rooms are a little tired and could do with decoration but were spotlessly clean, the maids were very hard working and friendly.
The pools are freezing, but on a hot day were just about bearable, there were plenty of sun beds and no need to reserve.
The hotel had a lot of German guests who were just as respectful of other guests as we were, they were very friendly and joined us in conversations which was fab, wish I could speak German as well as they could speak English!
All in all, a wonderful time.
Joseyjo

  • Stayed: February 2014, traveled with friends
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1  Thank Joseyjop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Lanzarote Park, responded to this reviewResponded March 10, 2014

Dear Josey,

We first would like to thank you for reviewing your recent stay at our IBEROSTAR Lanzarote Park hotel. Reviews like yours, outlining your satisfaction with our staff, amenities and ambience, are truly inspiring to our dedicated team.

We also want to express our utmost gratitude for your amazing words towards our staff; as you well say their great attitude, genuine helpfulness and full commitment to ensure that our guests are enjoying their stay at our hotel is definitely our main asset; we will certainly not fail to congratulate them on your behalf for their contribution to your wellbeing throughout your stay among us.

Furthermore , we thank you for letting us know that our culinary offer could largely satisfy you, the gastronomy being an important aspect for IBEROSTAR, our talented Chefs do their utmost to cater for all diet requirements and please all palates; It is enjoyable to read that we could conquer yours.

We are also grateful for your highlight on the efforts of our housekeeping to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for IBEROSTAR.

Last but not least, we are delighted to read that the friendly atmosphere of our hotel allowed you to meet interesting people while on holidays at our hotel and that overall you had a “wonderful time” among us.

Once again, thank you for making us your choice hotel when visiting the picturesque volcanic island of Lanzarote; it would be a great pleasure to welcome you again at your earliest convenience.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Lanzarote Park

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Reviewed March 7, 2014

Arrived at Lanzarote Park Hotel midday Monday 24th February,
welcomed at reception by very friendly staff,directed to a room with
a beautiful sea view(all rooms have sea view)hotel very clean,
all staff exceptionally helpful and obliging.
When it came to meal times the quality and choice of food is the best we have had
in fifteen years of going abroad twice a year,we will be going back.

Room Tip: The hotel consist of three horseshoe shaped blocks,request centre block.
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  • Stayed: February 2014, traveled as a couple
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3  Thank Roy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Lanzarote Park, responded to this reviewResponded March 10, 2014

Dear Roy,

Thank you so much for the time you spent to share such a praising review on your holiday experience at our IBEROSTAR Lanzarote Park hotel; we are thrilled you enjoyed every aspect of your stay among us.

We are very grateful for your nice comments towards our staff and are pleased to hear that you felt well looked after throughout your stay at our hotel.

Moreover, we greatly appreciate your positive comments on the quality and variety of our buffets, reading that “the quality and choice of food is the best you have had in fifteen years of going abroad twice a year” is undoubtedly a source of great pride and we will certainly not fail to congratulate our talented Chefs on your behalf.

Last but not least, we thank you for pointing out the amazing views over the Ocean from our accommodations and the cleanliness of our overall grounds.

Once more, thank you for your very kind review; we hope that you had a pleasant journey back home and look forward to welcoming you back very soon.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Lanzarote Park

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Reviewed March 6, 2014

Visited this hotel from 26th Dec - 2nd Jan. Had a wonderful time. Went as a family - partner, myself and 3 year old son. Food was excellent, still trying to lose the pounds 3 months later (but it was worth it!) Beach was just 5 mins walk away and it's lovely. A nice stroll into the town every day. The town has a lovely feel to it, not tacky, however plenty of bars and restaurants. You can see that local people live and work in the town which is a nice change compared to some tourist towns.

Rooms are a bit tired, but didn't really matter, who spends that much time in them? Beds were hard though and could do with being a little bit softer. I did email the hotel asking about having a mattress topper before we went as my partner suffers from a bad back and was due for an op in February, they said yes they did (my idea of a mattress topper I thought would be some kind of rolled up memory foam thing) however there was nothing on the beds when we arrived, so asked at reception and the guy said it was just extra blankets on top of the mattress and that he would send someone to do this, this never happened and we couldn't be bothered to chase them as we didn't think a few blankets would make much difference anyway?!

Staff are great,(especially in the restaurant) very friendly and helpful. Pools were freezing so didn't even bother dipping a toe in them, however, I did manage a New years day dip in the sea - refreshing! :-)

Would recommend this hotel for any age and many people we spoke to come back repeatedly.

Had a great New Year celebrating it with our son, if we had been at home he would have been in bed and we would be nudging each other awake for the fireworks on tv!!

Was really nice to get some sun and cheer before the start of a new year and doing it again next year for sure!

Will definitely visit Lanzarote Park again, but get some decent mattresses please!

Room Tip: All rooms have a sea view, don't expect to look straight out to sea as the buildings are semi ci...
See more room tips
  • Stayed: December 2013, traveled with family
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1  Thank linda_cLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Lanzarote Park, responded to this reviewResponded March 11, 2014

Dear Linda,

Thank you so much for sharing your family holiday experience at our IBEROSTAR Lanzarote Park hotel here on Tripadvisor; we are very pleased to read that you keep nice memories of your New Year’s stay with your family among us and that you had “a wonderful time”.

We also thank you for your comments on our mattresses and commit to revise the possibility to replace them in the near future because guaranteeing a satisfying night sleep is obviously one of our top priorities.

Moreover, we apologize for the 3 pounds you still strive to lose however we are very pleased to hear that our gastronomy offer was to your liking because this is an aspect of primary importance for IBEROSTAR, being fully aware that meals are an important aspect of our guests’ overall holiday experience abroad.

It is wonderful to hear that you had a great New Year’s celebration with your son and partner and that you are planning a return visit for next year.

Last but not least, we are sincerely grateful for your lovely comments on our staff; we are very pleased to read that you felt well looked after and welcome throughout your stay among us.

Thank you again for the courtesy of your time; It will be a real pleasure to welcome you back next year and please do not hesitate contact us beforehand to organize every detail of your stay.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Lanzarote Park

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Reviewed March 6, 2014

For the past two years my partner and I have gone to a very nice hotel in Costa Teguize, however this year we opted for a change. The hotel was excellent and quickly met our request for a room change, as our room was above the stage. Staff were really nice, food was excellent and was superior to the food at the previous hotel. The hotel is right on the front and it was wonderful hearing the sea at night. The views were superb to. We were so delighted with the holiday, that we have already booked for next year.

Stayed: February 2014, traveled as a couple
2  Thank hugdavliv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Iberostar Lanzarote Park, responded to this reviewResponded March 11, 2014

Dear Bob,

Thank you for reviewing your recent stay at our IBEROSTAR Lanzarote Park hotel. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.

Furthermore, we are grateful for your lovely words towards our staff, we are very pleased to hear that you felt well looked after throughout your stay among us and that you were satisfied with the prompt reaction of our reception staff when requesting a room change for you to enjoy the views over the Ocean from your balcony.

We also greatly appreciate your praising comments on our restaurant because at IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Thank you again for making us your choice hotel for your holidays in Lanzarote this year and for the courtesy of your time; we are enchanted to hear that we will have the pleasure of welcoming you back next year and ensure you in advance of our utmost commitment to offer you another enjoyable holiday experience at our hotel.

Warmest Regards,
Online Reputation Manager
IBEROSTAR Lanzarote Park

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Lanzarote Park

Address: Avenida Archipielago 7, 35580 Playa Blanca, Lanzarote, Spain
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Playa Blanca
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Playa Blanca
#2 On the Beach Hotel in Playa Blanca
#2 Top resorts Hotel in Playa Blanca
#3 Luxury Hotel in Playa Blanca
#8 Family Hotel in Playa Blanca
#13 Romantic Hotel in Playa Blanca
Price Range: $162 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Lanzarote Park 5*
Number of rooms: 388
Official Description (provided by the hotel):
The IBEROSTAR Lanzarote Park hotel is perfect for couples and families with children who seek relaxation and an ideal holiday in Lanzarote. It features 388 rooms, including double rooms, family rooms, and suites; many of them have fantastic sea views and all accommodation types are available. Located just 50 metres from Playa Flamingo, the Lanzarote Park hotel offers a comprehensive range of services and facilities. Adults have the Star Prestige option, which has a chill out zone with a Jacuzzi, sun loungers and Balinese beds located in a private pool. For the kids there's a children's park, Miniclub, Minidisco, an activities programme for children 0 to 17, a games room, seven pools, and even a fun pool with eight slides...Everything they need for endless fun. ... more   less 
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Also Known As:
Iberostar Lanzarote Park Hotel Playa Blanca
Iberostar Playa Blanca
Iberostar Hotel Lanzarote Park
Iberostar Lanzarote Park Playa Blanca

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